A. We are Honest with and Respect our Customers
We are committed to maintaining our customers’ trust by competing vigorously, but fairly and ethically. With that in mind, it is our policy not to misrepresent our products or capabilities, even if it means losing a sale. Where silence about a fact could mislead a customer, it is our policy to disclose the information. For assistance regarding content review procedures for documents and other communications relating to our products and services, you should read Avaya’s Document Review Process.
In addition to the above, Avaya respects the confidential nature of the businesses in which our customers are engaged. Avaya therefore limits access to and knowledge of customer records to people who need the information for legitimate business purposes.
B. We Choose Suppliers Based on Merit
It is our policy to choose our suppliers based on merit, considering, among other things, price, quality, delivery capability and reputation for service and integrity, not on the condition that they purchase goods or services from Avaya.
C. We Hold our Representatives to High Standards
It is Avaya’s policy to require agents, consultants and other third parties representing the company to perform in compliance with applicable laws and ethical standards. Agents, consultants and representatives cannot do indirectly what Avaya’s directors, officers and employees are prohibited from doing directly. To the extent permitted by law and contractual provisions governing termination rights, we reserve the right to terminate relationships with third parties who conduct business in a manner that conflicts with Operating with Integrity.
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