Transfer Agent Information
The Bank of New York is Avaya's stock transfer agent. A transfer agent is appointed by a corporation to maintain records of its stockholders. The transfer agent keeps records of every outstanding stock certificate and the name of the individual to whom it is registered. When an individual sells stock, the transfer agent transfers the ownership of the stock from the seller's name to the buyer's name. The transfer agent also resolves problems that arise from lost, destroyed or stolen certificates.

The transfer agent provides safekeeping and liquidation services. The transfer agent accepts deposits of share certificates and holds them in book entry form. This reduces the risk of fire, theft or loss of your certificates. The transfer agent will also sell, at your written request, any shares it holds on your behalf.

Online Account Access
If you are a registered shareholder (i.e., you own Avaya stock in your name on the The Bank of New York records) you can access your account through The Bank of New York's web site with your SSN/Tax ID number and PIN (Personal Identification Number).

Access account.

If you do not have a PIN number you may request one on the web site after satisfying certain security requirements.

Account Information
Refer to Online Account Access to easily access your account information at any time. If you do not have online access, call The Bank of New York, at 1-866-22AVAYA (1-866-222-8292) or 1-212-815-3700 (Must Use Company Code 8267 When Prompted). Have your Social Security or Taxpayer Identification Number ready when calling.

You may also obtain account information by mail. Include your account number or Social Security Number in your correspondence, and mail to:

Avaya Shareholder Services
PO Box 11033
New York, NY 10286-1033

Online Account Transactions
On The Bank of New York’s web site, you may view your account balances, transactions, and check history as well as complete the following transactions online:

• Change your address.
• Change/View investment options.
• Request certificates from your direct purchase plan shares or direct registration shares (DRS).
• Request certificates from your dividend reinvestment plan shares or direct registration shares (DRS).
• Sell shares.

Online Tax Forms and Transfer Instructions
You can access printable forms and transfer instructions on The Bank of New York web site. This does not require a secure login.

View forms and instructions.

• W8
• W8 Instructions
• W9
• W9 Instructions

Transfer Instruction Package

• Basic
• Decedent
• Non-probate

Sample questions and answers regarding the different types of transfers are also available through The Bank of New York's web site.

View transfer questions and answers.

Stock Transfers by Mail
Once you have completed your transfer instructions for your Avaya securities, mail the documents to The Bank of New York, at the following address:

Avaya Shareholder Services
Receive and Deliver Department
PO Box 11034
New York, NY 10286-1034

All transfer documentation and certificates (if applicable) should be sent in the same package. We recommend that the package be sent via Registered or Certified Mail, insured for 2% of the value of any certificate shares you may have enclosed.

Replacement of Lost, Missing, Stolen or Non-Received Stock Certificates

Write to The Bank of New York's Lost Securities Department and include the name of the security, the name of the registered owner(s), the number of shares and the certificate number(s) in your correspondence. Please be sure that all current owners or legal representatives sign the letter. If the registered owner is deceased, please state so in your letter so that we may provide you with the necessary legal requirements. Mail the document(s) to:

Avaya Shareholder Services
Lost Securities Department
PO Box 11033
New York, NY 10286-1033

Fees to Replace Lost Securities
There is a fee of approximately 2% of the market value or a minimum of $25.00 of the lost securities. Once The Bank of New York has received your letter, a stop will be placed against the certificate(s) and an Affidavit of Loss will be mailed to you. The Affidavit of Loss will specify the exact surety fee. You will not be charged a replacement fee if you reported non-receipt of your certificates within one year of issuance and The Bank of New York issued the stock and is currently the transfer agent.

Change Mailing Address
Refer to Online Account Access to easily change your mailing address at any time. If you do not have online access, call The Bank of New York, at 1-866-22AVAYA (1-866-222-8292) or 1-212-815-3700 (Must Use Company Code 8267 When Prompted). Have your Social Security or Taxpayer Identification Number ready when calling. You may also request a change of address in writing. Please forward your correspondence to:

Avaya Shareholder Services
Account Maintenance Department
PO Box 11037
New York, NY 10286-1037

Replace Lost or Missing Checks
Call The Bank of New York, at 1-866-22AVAYA (1-866-222-8292) or 1-212-815-3700 (Must Use Company Code 8267 When Prompted). Have your Social Security or Taxpayer Identification Number ready when calling. You may also request replacement checks by mail. Include your account number or Social Security Number in your correspondence and mail to:

Avaya Shareholder Services
Account Maintenance Department
PO Box 11037
New York, NY 10286-1037

Purchase Avaya Stock
You may purchase Avaya stock two ways:

The BuyDIRECT plan (BuyDIRECT is a service mark of The Bank of New York) permits existing shareholders and interested first-time investors to purchase shares directly from Avaya, without having to go through a broker. You can obtain a plan prospectus and application from our transfer agent, The Bank of New York, by calling 1-866-22AVAYA (1-866-222-8292) or 1-212-815-3700 (Must Use Company Code 8267 When Prompted). You may also obtain the form at www.stockbny.com. Learn more about BuyDIRECT.

You may also purchase Avaya stock through a stockbroker or investment advisor.