What is Avaya's Stock Ticker Symbol and its CUSIP #?
Avaya stock trades under the symbol "AV" on the New York Stock Exchange. Avaya's CUSIP number is 053499109.

How do I know if I am a registered shareholder?
You are a registered shareholder if your securities are registered in your name and you hold a certificate of ownership either in your possession or in book-entry form in safekeeping with our transfer agent. If your shares are not registered in your name but instead are held in the name of your broker, your securities are being held in "street name."

Who owns AV shares?
As of September 30, 2007 Avaya's shareholder base was comprised of roughly 2 million shareholders. Institutional shareholders hold 363,970,501 shares, representing 78.85% of total shares held, and individual shareholders hold 97,653,079 shares, representing 21.15%. At the time of the spin-off, October 2, 2000, 38.3% were institutional shareholders with 106,722,074 shares held and 61.7% were individual shareholders with 171,570,926 shares held.

Does Avaya's stock pay dividends?
No, Avaya currently does not pay dividends.

When did Avaya go public?
Trading in Avaya stock began on a "when issued" basis in mid-September 2000. By "when issued," we mean trading the stock as if it were already issued and separately trading from Lucent stock.

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How do I enroll in BuyDIRECT?
BuyDIRECT is a service mark of The Bank of New York. Registered stockholders and interested first-time investors can enroll in BuyDIRECT by simply completing and signing a Plan enrollment form. To obtain an enrollment form and Plan brochure, please contact The Bank of New York toll-free at 1-866-22AVAYA (1-866-222-8292), or 1-212-815-3700 (Must Use Company Code 8267 When Prompted) (for international callers), or you can download the brochure and application here.

Who is the Plan Administrator?
BuyDIRECT is administered by The Bank of New York, not Avaya. Please review the "Terms and Conditions" contained in the prospectus and "Costs to Participants" for specific Plan features and fee schedules.

Is there a minimum initial investment?
For first-time share purchases by non-registered holders, the minimum initial investment amount is $1500 for a one-time purchase, or $125 for individuals who elect to make monthly direct purchases by Electronic Funds Transfer (EFT), plus a one-time service charge of $10 to open a new account. The minimum amount for initial investments by existing, registered shareholders in $125, plus a one-time service charge of $10 to open a new account.

How can I purchase additional shares?
You can easily purchase additional shares at any time by making optional cash payments for a minimum of $125. For each optional cash investment, Participants will incur transaction fees of $5.00 plus $0.12 per share. These fees include brokerage fees and commissions. The maximum investment amount per transaction is $10,000 and the maximum annual aggregate investment is $120,000 per calendar year.

Participants should be aware that the common stock price might rise during the period between a request for purchase, its receipt by the Plan Administrator, and the ultimate purchase on the open market. The Plan Administrator may, at its own discretion, accept written requests to revoke purchase instructions.

You can buy additional shares by enclosing a check or money order with the tear-off form found at the bottom of your account statement. Optional cash payments must be made by check drawn on a US Bank, in US currency, payable to "The Bank of New York - Avaya Plan." Third-party checks will not be accepted and will be returned to sender.

Mail the instruction form attached to the bottom of your statement, along with your check to the Plan Administrator, to:

The Bank of New York
P.O. Box 11039
New York, NY 10286-1039

In the event that a Participant’s optional cash investment check is returned unpaid for any reason, the participant will be charged a $35.00 return fee. Further, the Bank will immediately remove from the Participant’s account shares which were purchased in anticipation of the collection of such funds plus the return fee. These shares will be sold to recover any uncollected funds and the return fee. If the net proceeds of the sale of such shares are insufficient to recover in full the uncollected amounts plus the return fee, the Bank reserves the right to sell such additional shares from any of the Participant’s accounts maintained by the Bank as may be necessary to recover in full the uncollected balance plus the return fee. The sale of such shares may, in some cases, yield an amount greater than that required to recover in full the uncollected balance plus the return fee. If this occurs, only amounts in excess of $1.00 will be remitted to the Participant.

Can I make automated monthly investments?
Yes. Once enrolled in the Plan, participants may contact The Bank of New York to arrange for supplemental payments to be made automatically by Electronic Funds Transfer (EFT).

To arrange for EFT, please call:
1-866-22AVAYA (1-866-222-8292)
1-212-815-3700 (Must Use Company Code 8267 When Prompted)
(for international callers)

Or write to:
Avaya Inc.
c/o The Bank of New York
P.O. Box 11039
New York, NY 10286-1039

The minimum for automated monthly investments is $125. For each automated monthly investment, Participants will incur transaction fees of $2.50 plus $0.12 per share. These fees include brokerage fees and commissions. The maximum investment amount per transaction is $10,000 and the maximum annual aggregate investment is $120,000 per calendar year.

EFT payments are deducted monthly from the participant's designated account through any qualified financial institution that participates in the Automated Clearing House. Deductions are made on the 25th day of each month, or if such date is not a business day, the deduction will be made on the preceding business day. Amounts received will normally be invested on the next investment date after receipt of the funds.

In the event that a Participant’s EFT is returned unpaid for any reason, the participant will be charged a $35.00 return fee. Further, the Bank will immediately remove from the Participant’s account shares which were purchased in anticipation of the collection of such funds plus the return fee. These shares will be sold to recover any uncollected funds and the return fee. If the net proceeds of the sale of such shares are insufficient to recover in full the uncollected amounts plus the return fee, the Bank reserves the right to sell such additional shares from any of the Participant’s accounts maintained by the Bank as may be necessary to recover in full the uncollected balance plus the return fee. The sale of such shares may, in some cases, yield an amount greater than that required to recover in full the uncollected balance plus the return fee. If this occurs, only amounts in excess of $1.00 will be remitted to the Participant.

How are shares purchased?
Cash payments from all participants are commingled to purchase shares on the open market on any exchange on which Avaya common stock is traded. Purchases are usually made through BNY ESI & Co., Inc., a wholly owned subsidiary of The Bank of New York Company, Inc. The Bank will credit your account for the full and fractional shares (to four decimal places) purchased on your behalf.

The price per share cannot be determined prior to the purchase. For optional cash payments, purchases are made at least weekly. A transaction (advice) statement will be sent to you within five business days subsequent to each investment showing the purchase price adjusted to reflect the brokerage commission, service fees, and shares credited to your account.

Does the Plan allow safekeeping of certificates?
Yes, if you own Avaya stock in certificated form, you may elect to deposit the stock certificates into your Plan account for safekeeping with The Bank of New York. The Bank will credit these shares to your Plan account in book-entry form. You may, however, request a stock certificate from the Bank at any time.

To deposit certificates, send them to the Bank along with your completed, signed Plan Enrollment Form or with the tear-off portion from the bottom of your statement. The certificates and form should be sent via registered mail, return receipt requested and insured for 2% of the value of the shares, to the Plan Administrator at:

Avaya Inc.
c/o The Bank of New York
P.O. Box 11039
New York, NY 10286-1039

How can I sell my shares?
Under the terms of the Plan, you may instruct the Plan Administrator to sell any or all shares held in your account.

In no event will your sale order be executed on the day your order is placed. You should therefore anticipate a difference between the price of the stock on the date you place the order and the price at which the shares are sold.

Sale Orders via IVR System
The recommended method for placing sale orders is via the Interactive Voice Response (IVR) system. To place a sale order, telephone Shareholder Services at 1-866-22AVAYA (1-866-222-8292) and enter your Social Security Number or Taxpayer ID at the prompt. Select the menu option for sales. For security purposes, you will be asked to enter your account number. Daily sale orders are generally accepted until 6:00 pm Eastern Time. Sale orders placed via the IVR before 6:00 pm will generally be sold within two business days and in most cases sold the next business day.

Sales placed after 6:00 pm will be considered received the next business day*. The IVR is confidential, secure and provides a unique confirmation number for each transaction that you execute.

*Sales are subject to stock exchange holidays, early closings and Plan blackout periods.

Sale Orders by Mail
You may use the tear-off portion from the Plan statement that you receive from The Bank of New York to sell your shares. Complete and sign the tear-off portion and mail the instructions to the Plan Administrator at the following address:

Avaya Inc.
c/o The Bank of New York
P.O. Box 11039
New York, NY 10286-1039

Be certain that all listed participants sign the instruction form. You should retain the top portion of your statement for your records. Sale orders received by mail will be executed as promptly as possible after receipt. If you need a replacement statement, please contact Shareholder Services.

How are shares sold?
The Plan Administrator aggregates all requests to sell shares, then sells the total share amount on the open market through BNY ESI & Co., Inc., a wholly owned subsidiary of The Bank of New York Company, Inc. The shares are sold on any exchange on which the shares of Avaya are listed. Shares are normally sold daily.

The selling price will not be known until the sale is completed. The proceeds of the transaction, less applicable taxes withheld, fees or charges, will be mailed to you by first class mail within two business days after the trade settlement date. The trade settlement date is the third business day after the sale order is executed. The sale check will include a notice detailing the trade, as well as Form 1099-B, which should be retained for your tax records.

Participants should be aware that the common stock price might fall during the period between a request for sale, its receipt by the Plan Administrator, and the ultimate sale on the open market. Instructions sent to the Plan Administrator to sell shares may not be rescinded.

Can I request a certificate?
Yes, you may request that the Plan Administrator issue a certificate(s) for some or all of the shares held in your Plan. Simply fill out and sign the request form for issuance of a stock certificate as indicated on the bottom portion of your account statement or call the Plan Administrator at 1-866-22AVAYA (1-866-222-8292).

How can I transfer shares?
You can transfer shares in your Plan account at any time. Transfers can be made in book-entry or certificated form. Book-to-book transfers, which involve transferring shares from an existing participant account in the Plan to a new participant account, should follow the steps listed below.

Call the Bank's toll-free telephone number 1-866-22AVAYA (1-866-222-8292) and request a Plan brochure, enrollment form and stock power form. Complete the enrollment and stock power forms providing the full registration name, address and Social Security or Taxpayer ID number of the new participant. The enrollment form must be signed by the new participant(s).

The completed enrollment form should be sent along with a written request indicating the number of shares (full and fractional) which should be transferred to the new participant. All participants in the current account must sign the instructions and their signatures must be guaranteed by a bank, broker or financial institution that is a member of the Signature Guarantee Medallion program.

How can I terminate my participation in the Plan?
You may withdraw from the Plan simply by submitting notice of termination to The Bank of New York. Just complete the bottom portion of any statement or transaction advice with your instructions. Upon termination, you may elect either to receive your shares or to sell them. If you elect to receive them, a certificate for the full shares held in the Plan will be issued and any fractional shares held in the Plan will be sold. You will receive a check for the net proceeds from the sale of any full or fractional shares based on the current market value.

How do I contact the Plan Administrator?
BuyDIRECT is administered by The Bank of New York, the transfer agent for Avaya.

To obtain enrollment information, including a brochure and enrollment form, or to obtain information concerning your account, please contact the Bank at:

Toll-free number: 1-866-22AVAYA (1-866-222-8292)
For international calls: 1-212-815-3700 (Must Use Company Code 8267 When Prompted)

Or write to:
Avaya Inc.
c/o The Bank of New York
P. O. Box 11033
New York, New York 10286-1033

For sales, liquidations, transfers, withdrawals or optional cash investments, mail instruction form (please use bottom portion of advice or statement) to:

Avaya Inc.

c/o The Bank of New York
P.O. Box 11039
New York, New York 10286-1039

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How do I obtain information about my account?
If you are a registered shareholder (i.e., you own Avaya stock in your name on the The Bank of New York records) you can obtain information about your account through The Bank of New York's web site with your SSN/Tax ID number and PIN (Personal Identification Number).

Access account.

If you do not have a PIN number you may request one on the web site after satisfying certain security requirements.

If you do not have online access, call our transfer agent, The Bank of New York, at 1-866-22AVAYA (1-866-222-8292) or 1-212-815-3700 (Must Use Company Code 8267 When Prompted). You may use the automated telephone system or you can speak with a customer service representative. Please have your Social Security or Taxpayer Identification Number ready when calling.

You may also obtain information about your account(s) by writing to The Bank of New York at the address listed below. Please include your account number or Social Security Number in your correspondence. Please forward your correspondence to:

Avaya Shareholder Services
PO Box 11033
New York, NY 10286-1033

What is a transfer agent?
A transfer agent is appointed by a corporation to maintain records of its stockholders. The transfer agent, usually a commercial bank, will keep records of every outstanding stock certificate and the name of the individual to whom it is registered. When an individual sells stock, the transfer agent transfers the ownership of the stock from the seller's name to the buyer's name. Other responsibilities of the transfer agent are to resolve problems that arise from lost, destroyed or stolen certificates.

Who is the Avaya transfer agent?
The Bank of New York is the Avaya stock transfer agent. The Bank of New York fields questions concerning your account activity, replacing lost or stolen certificates, transferring securities, direct deposit information, or processing a change of address. They can be reached at 1-866-22AVAYA (1-866-222-8292), or if outside the U.S., call 1-212-815-3700 (Must Use Company Code 8267 When Prompted)

Does the Avaya transfer agent provide safekeeping and liquidation services?
The Bank of New York accepts deposits of share certificates and holds them in book entry form. This reduces the risk of fire, theft or loss of your certificate. The transfer agent will also sell, at your written request, any shares held by them.

How do I replace lost, missing, stolen or non-received stock certificates?
Please write to The Bank of New York's Lost Securities Department and include the name of the security, the name of the registered owner(s), the number of shares and the certificate number(s) in your correspondence. Be sure that all current owners or legal representatives sign the letter. If the registered owner is deceased, please state so in your letter so that we may provide you with the necessary legal requirements. Mail your correspondence to:

Avaya Shareholder Services
Lost Securities Department
PO Box 11033
New York, NY 10286-1033

Will I be charged a fee to replace lost securities?
Yes, A surety company will charge you a fee of approximately 2% of the market value of the lost securities or a minimum of $25.00 to replace the securities. Once we receive your letter, a stop will be placed against the certificate(s) and an Affidavit of Loss will be mailed to the address specified in the letter. The Affidavit of Loss will specify the exact surety fee. Please note that a replacement fee will not be charged if you reported non-receipt of your certificates within one year of issuance and The Bank of New York issued the stock and is currently the transfer agent.

How do I change the mailing address used for my account?
Refer to Online Account Transactions to easily change your mailing address at any time. If you do not have online access, call our transfer agent, The Bank of New York, at 1-866-22AVAYA (1-866-222-8292) or 1-212-815-3700 (Must Use Company Code 8267 When Prompted) to speak with a customer service representative. Please have your Social Security or Taxpayer Identification Number ready when calling. You may also request a change of address in writing. Please forward your correspondence to:

Avaya Shareholder Services
Account Maintenance Department
PO Box 11037
New York, NY 10286-1037

Can I obtain transfer instructions for my account online?
Transfer instructions may be downloaded from the web site of our transfer agent, The Bank of New York: http://www.stockbny.com/forms.asp.

Sample questions and answers regarding the different types of transfers are also available through The Bank of New York's web site: http://www.stockbny.com/forms.asp.

How do I obtain tax forms and transfer instructions?
You can access printable forms and transfer instructions on The Bank of New York web site. This does not require a secure login.

View forms and instructions.

• W8
• W8 Instructions
• W9
• W9 Instructions

• Basic
• Decedent
• Non-probate

Sample questions and answers regarding the different types of transfers are also available through The Bank of New York's web site: https://www.stockbny.com/transfer.asp.

Where can I mail completed transfer instructions?
Once you have completed your transfer instructions for your Avaya securities, mail the documents to our transfer agent, The Bank of New York, at the following address:

Avaya Shareholder Services
Receive and Deliver Department
PO Box 11034
New York, NY 10286-1034

All transfer documentation and certificates (if applicable) should be sent in the same package. We recommend that the package be sent via Registered or Certified Mail, insured for 2% of the value of any certificate shares you may have enclosed.

How do I access my account online?
If you are a registered shareholder (i.e., you own Avaya stock in your name on the The Bank of New York records) you can access your account through The Bank of New York's web site with your SSN/Tax ID number and PIN (Personal Identification Number).

If you do not have a PIN number you may request one on the web site after satisfying certain security requirements.

How do I purchase Avaya stock?
You may purchase Avaya stock two ways:

The BuyDIRECT Plan permits existing shareholders and interested first-time investors to purchase shares directly from Avaya, without having to go through a broker. BuyDIRECT is a service mark of The Bank of New York. You can obtain a plan prospectus and application from our transfer agent, The Bank of New York, by calling 1-866-22AVAYA (1-866-222-8292) or 1-212-815-3700 (Must Use Company Code 8267 When Prompted). You may also obtain the form at www.stockbny.com. Learn more about BuyDIRECT.

You may also purchase Avaya stock through a stockbroker or investment advisor.

What is E-Delivery, and how do I sign up for it?
Avaya offers electronic delivery of certain shareholder materials, including the annual report and proxy statement. E-Delivery allows investor communications to bypass some of the cost and clutter of traditional mail by delivering information quickly and easily. Shareholders may opt for E-Delivery, in lieu of paper, by filling out a request form at http://investors.avaya.com/shareholder/online_consent.shtml.

Will I be able to vote my proxy online?
Yes. Several weeks before the Annual Meeting, you will receive an email informing you that the proxy has been posted online. You will be able to vote your proxy electronically by visiting a linked site.

What is Abandoned Property?
Abandoned property is an asset, or something of value, that the owner has not indicated an interest in, or awareness of, for a specified period of time. In the securities industry, abandoned property includes stock holdings, dividend checks, and entitlements from mergers and acquisitions. Depending on your state of residence, property may be considered abandoned from 3 to 7 years after the date of last contact. Contact consists of written correspondence, the sale or purchase of shares, or the negotiation of dividend checks. After the applicable period of inactivity is reached, the property is considered abandoned. Property that is considered abandoned, and has met specific criteria established by state laws, will eventually be transferred to the state.

I received an Abandoned Property Notification from the Bank of New York. What does it mean? What should I do?
As Avaya's transfer agent, The Bank of New York periodically mails out account statements, dividend checks, proxies and other corporate material. Your property may be considered abandoned if, for example, you change your mailing address and don't notify us of the current address and subsequent mailings are returned to us. Or, there may be an aged check in your account that has never been cashed.

The timeframes for considering property as abandoned are set by each state. Once the timeframe for your state of residence has been reached, we prepare an Abandoned Property Notification. The Notification is mailed to the address we have for you on our records.

To re-activate your account, simply sign and return the Notice to us in the envelope provided. If your mailing address has changed, please indicate your current address on the reverse side of the card. Upon receipt of the card, we will update our records and re-activate your account. If there are any uncashed checks in the account, we will automatically forward a replacement check to you.

If you do not re-activate your account before the deadline imposed by your state of residence, we are legally required to turn over your property to the state. Once your property has been transferred to the Abandoned Property Administrator of the state, you must claim the property directly from the state. We cannot recover the property for you.

I received a "Search Letter" referencing unclaimed property. Why did I get this? What should I do?
As Avaya's transfer agent, The Bank of New York periodically mails statements, dividend checks and/or entitlements to the address on our records. If you've moved, and our records haven't been updated with your current address, mailings may be returned to us as 'undeliverable' by the US Post Office. A securityholder is considered lost if mail is returned to us as 'undeliverable'. Under Securities and Exchange Commission regulations, a transfer agent is obligated to search for lost securityholders.

The regulations require that we conduct searches utilizing at least one information data base service. To meet this requirement, we use a third-party service to search public databases for current addresses of securityholders whose accounts are considered lost. Once an updated address is located, a search letter is sent to the new address.

To re-activate the account, complete the bottom portion of the letter, sign and return it in the envelope provided. If you have concerns about a letter you have received, you may contact our investor service center and reference 'search letter'. Please note that we cannot activate your account by telephone once you have received the search letter. We must receive your authorization in writing.

What is the difference between an Abandoned Property Notification and a Search Letter?
A "search letter" is distinguishable from an "Abandoned Property Notification." A "search letter" is sent in response to federal requirements while an "Abandoned Property Notification" is sent in response to individual state abandoned property requirements. Therefore, it is possible that you may at some point have received both a "search letter" and an "Abandoned Property Notification."

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What does Avaya do?
Avaya designs, builds and manages communications networks for more than 1 million businesses worldwide, including 90 percent of the FORTUNE 500®. Focused on businesses large to small, Avaya is a world leader in secure and reliable Internet Protocol (IP) telephony systems and communications software applications and services.

Driving the convergence of voice and data communications with business applications - and distinguished by comprehensive worldwide services - Avaya helps customers leverage existing and new networks to achieve superior business results.

What year was Avaya incorporated?
Avaya was incorporated in 2000 in the state of Delaware.

Where is Avaya located?
With operations throughout the U.S., Europe, Middle East and Asia, Avaya's worldwide headquarters are located at 211 Mount Airy Road, Basking Ridge, New Jersey, 07920-2332, U.S.A.

Who are Avaya's independent accountants/auditors?
PricewaterhouseCoopers, L.L.P.

Which research analysts cover Avaya?
http://investors.avaya.com/stockinfo/analysts.shtml

Where can I get more information about the company, such as management bios?
Information regarding Avaya is available in the Corporate section of the web site. For additional information, requests and inquiries, you may also call Shareholder Services at 1-866-22AVAYA (1-866-222-8292) from the U.S. and Canada, or 1-212-815-3700 from other countries.

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When was the spin-off from Lucent Technologies completed?
It was completed on September 30, 2000.

When did trading of Avaya stock begin?
Trading in Avaya stock began on a "when issued" basis in mid-September 2000. By "when issued," we mean trading the stock as if it were already issued and separately trading from Lucent stock. Regular trading of Avaya's stock began on Monday, October 2, 2000.

What was the distribution ratio of Avaya's common stock to Lucent shareholders? When was distribution made?
Each shareholder of Lucent's common stock as of the record date, September 20, 2000, received a dividend of one share of Avaya's common stock for every 12 shares of Lucent held. The distribution was made on September 30, 2000. Please note that fractional shares of Avaya's common stock were not distributed. Fractional shares held by holders of record were aggregated and sold in the public market by The Bank of New York. The aggregate net cash proceeds of these sales were distributed ratably to those shareholders who would otherwise have received fractional shares. A cash-in-lieu-of the fractional shares check was mailed to those registered Lucent shareholders of record by October 31, 2000. For shareholders of record with Lucent's stock held in street name, your cash-in-lieu-of the fractional shares was credited to your account by your broker or bank. The cash-in-lieu-of the fractional shares may have been taxable to those shareholders.

What is the cost basis of my Avaya shares?
A tax information pamphlet was sent to all registered Avaya shareholders along with the cash-in-lieu-of fractional shares by October 31, 2000. This pamphlet provided information on how to calculate the cost basis.

Did the trading price of either Avaya or Lucent affect the number of shares I received?
No, the distribution ratio was one Avaya share for every 12 Lucent shares. The trading price had no effect on the distribution ratio.

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Download the Cost Allocation Tax Worksheet (PDF, 10KB)

Download the IRS Statement of Spin-off (PDF, 4KB)

Last Updated 24-Jul-07