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Aliant Telecom Joins Avaya BusinessPartner Program

  • Aliant Telecom to help Bell Canada extend its Avaya contactcentre offers; will provide consultative services and training tobusinesses across Canada

Avaya Inc. (NYSE: AV), a leading global provider of communicationsnetworks and services, today announced Aliant Telecom has joinedAvaya's Business Partner program at the Gold certification level.As an Avaya Business Partner, Aliant Telecom is working with BellCanada's sales representatives to deliver Avaya contact centresolutions and applications across Canada. These include Avaya'saward-winning multimedia contact centre solutions, which empowerbusinesses with multi-channel capabilities and simultaneous accessto crucial customer information.

Avaya Inc. (NYSE: AV), a leading global provider ofcommunications networks and services, today announced AliantTelecom has joined Avaya's Business Partner program at the Goldcertification level. As an Avaya Business Partner, Aliant Telecomis working with Bell Canada's sales representatives to deliverAvaya contact centre solutions and applications across Canada.These include Avaya's award-winning multimedia contact centresolutions, which empower businesses with multi-channel capabilitiesand simultaneous access to crucial customer information.

"Avaya's relationship with Aliant Telecom and Bell Canadaleverages our combined strengths to provide customers with theadded value of a full solution approach to their telecommunicationsneeds," said Bryan Webber, senior vice president of businessdevelopment and strategic alliances, Avaya Canada. "The combinationof Avaya's market-leading technology, Aliant Telecom's customerconsultation expertise and Bell Canada's full service offering willresult in a heightened ability to satisfy customized contact centrerequirements. Whether providing basic or complex multimedia contactcentre solutions, this team will help customers meet theirinpidual objectives toward generating a greater return oninvestment."

"Recognizing Avaya's leadership in the contact centremarketplace, we're pleased to join the Business Partner Program,"said Larry Shaw, Vice President, Managed Solutions Group, AliantTelecom. "Working with Avaya and Bell Canada enables us to extendour existing portfolio of Avaya solutions and provide betterhardware and managed solutions to our customers across thecountry."

In a published report from Gartner Dataquest*, Avaya was rankednumber one in new agent shipments in the Canadian market. Avaya isalso the world market leader in call centres, with more than 22,000contact centre and multi-channel customer care centre customersglobally.

The Contact Centre solutions being delivered by Aliant Telecomand Bell Canada include Avaya Mulitmedia Contact Centre, comprisedof Avaya™ Interaction Centre and Avaya™ Operational Analyst, whichpersonalize, automate, route, manage and report on customerinteractions across a variety of communications channels, includinginbound and outbound voice, e-mail, fax, text chat and Webbrowser-based collaboration.

In addition to Multimedia Contact Centre, Avaya contact centresolutions include Proactive Contact Management for strategiccustomer outreach, Self Service with speech-enabled access andOperational Excellence. Avaya Operational Excellence solutions helpcompanies to know customers and optimize resources better bycapturing and presenting data from customer interactions andenterprise systems.

*Gartner Dataquest "Canadian Call Centers MarketShare and Forecast 2001", D. Kraus, L. Yu, August 2001.

About Avaya
Avaya Inc. designs, builds and manages communications networks formore than 1 million businesses worldwide, including 90 percent ofthe FORTUNE 500®. Focused on businesses large to small, Avaya is aworld leader in secure and reliable Internet Protocol (IP)telephony systems and communications software applications andservices. Driving the convergence of voice and data communicationswith business applications — and distinguished by comprehensiveworldwide services — Avaya helps customers leverage existing andnew networks to achieve superior business results.

With Canadian headquarters in Markham, Ontario, and officesacross the country, Avaya employs more than 270 people in Canada.For more information about Avaya, visit its Web site at

About Avaya BusinessPartner Program
The Avaya BusinessPartner Program is a support program forAvaya-authorized valued added resellers and network integrators.This unique program includes channel partners in Avaya's annualbusiness planning, ensuring channel readiness and helping partnersdetermine how Avaya solutions work within their business plans.Channel partners receive access to global technical support toensure maximum reliability and up-time for customers, as well as acompetitive discount structure. The BusinessPartner program alsoprovides marketing and sales support that includes lead generation,access to Avaya channel managers to assist in closing sales, andthe ability to participate in Avaya's customer showcase andworldwide customer briefing centers.

About Aliant Telecom
Aliant Telecom is a wholly owned subsidiary of Aliant Inc. (TSX:AIT). Aliant is a recognized leader in communications andinformation technology. From its headquarters in eastern Canada,Aliant develops pacesetting telecommunications technologies andcommercializes them for customers, and for export through partnersworldwide. Aliant complements its industry-leadingtelecommunications business with strengths in developinginformation technology and knowledge services applications. Thecompany's 10,200 employees collaborate to deliver the highestquality of customer service, while consistently demonstratinginnovative capabilities that drive growth in existing and newmarkets. Aliant is a TSX 100 company with a market capitalizationof approximately $4 billion. More information on Aliant may befound on our Web site at or

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