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Avaya And Comverse Launch Joint Offering Of Managed Carrier-GradeCommunications Solutions

03-17-2003

Comverse, a unit of Comverse Technology, Inc. (NASDAQ: CMVT), andthe world's leading supplier of software and systems enablingnetwork-based multimedia enhanced communications services, andAvaya Inc. (NYSE: AV), a leading global provider of communicationsnetworks and services to businesses, today announced that the twocompanies will jointly provide a new managed service offering ofcommunications solutions and comprehensive services fortelecommunications service providers.

Comverse, a unit of Comverse Technology, Inc. (NASDAQ: CMVT),and the world's leading supplier of software and systems enablingnetwork-based multimedia enhanced communications services, andAvaya Inc. (NYSE: AV), a leading global provider of communicationsnetworks and services to businesses, today announced that the twocompanies will jointly provide a new managed service offering ofcommunications solutions and comprehensive services fortelecommunications service providers.

Responding to service providers' efforts to reduce capitalexpense (CAPEX) and streamline operational expense (OPEX), AvayaGlobal Services will provide managed services to support Comversesolutions, including voicemail, prepaid and short messagingservices (SMS). The joint offering will enable service providersworldwide to rapidly deploy Comverse's open, standards-basedenhanced services solutions on an outsourced basis, with customersupport from Avaya Global Services.

"Quality of service and rapid deployment of enhancedapplications and features drive the average revenue per user forcommunication service providers," said Mark Winther, group vicepresident, Worldwide Telecommunications, at research consultancy,IDC. "The joint offering from Avaya and Comverse can help serviceproviders simultaneously reduce capital expenses and improveoperational expenses without sacrificing the quality of servicerequired to maintain end-user satisfaction."

Avaya Global Services has almost three million carrier-gradevoice mailboxes currently under management for service providers.Including enterprises, Avaya manages more than 100 million voicemailboxes globally. With expanded support capabilities forcarrier-grade voicemail applications and Avaya's expertise intelephony and messaging, Avaya Global Services enables delivery ofcomprehensive multi-vendor managed services for serviceproviders.

"Service providers are looking to offer solutions based on openstandards that will drive revenue and customer satisfaction," saidPaul Domorski, Vice President of Operations, Avaya Global Services."With Avaya Global Services as a single point of accountability formanaged services to support Comverse's robust solutions, serviceproviders can focus on their core competencies to improveoperational efficiencies and deliver high-quality service to theircustomers."

"Joining forces with Avaya is a step forward in enablingadditional ways for the deployment of many enhanced services, suchas Comverse's total communication and infotainment services," saidRamesh Barasia, President, Comverse Americas. "Avaya's extensiveexperience in managing value-added services for network operatorsand its global operations reach provide operators with a robustend-to-end managed services solution, on Comverse's market provenplatforms."

About Avaya
Avaya Inc. designs, builds and manages communications networks formore than 1 million businesses worldwide, including 90 percent ofthe FORTUNE 500®. Focused on businesses large to small, Avaya is aworld leader in secure and reliable Internet Protocol (IP)telephony systems and communications software applications andservices.

Driving the convergence of voice and data communications withbusiness applications — and distinguished by comprehensiveworldwide services — Avaya helps customers leverage existing andnew networks to achieve superior business results. For moreinformation visit the Avaya Web site: http://www.avaya.com.

About Comverse
Comverse, a unit of Comverse Technology, Inc. (NASDAQ: CMVT), isthe world's leading provider of software and systems enablingnetwork-based multimedia enhanced communications services. Morethan 400 wireless and wireline telecommunications networkoperators, in more than 100 countries, have selected Comverse'senhanced services systems and software, which enable the provisionof revenue-generating value-added services including call answeringwith one-touch call return, short messaging services, IP-basedunified messaging (voice, fax, and email in a single mailbox),2.5G/3G multimedia messaging (MMS), instant communications,wireless information and entertainment services, voice-controlleddialing, messaging and browsing, prepaid wireless services, andadditional personal communication services. Other ComverseTechnology business units include: Verint Systems, a leadingprovider of analytic solutions for communications interception,digital video security and surveillance, and enterprise businessintelligence; and Ulticom, a leading provider of service enablingnetwork software for wireless, wireline, and Internetcommunications. Comverse Technology is an S&P 500 andNASDAQ-100 Index company. For additional information, visit theComverse Web site at http://www.comverse.com.

All product and company names mentioned herein maybe registered trademarks or trademarks of Comverse or therespective referenced company(s).

Note: This release may contain forward-lookingstatements that involve risks and uncertainties. There can be noassurances that forward-looking statements will be achieved, andactual results could differ materially from forecasts andestimates. Important factors that could cause actual results todiffer materially include: changes in the demand for the company'sproducts; changes in capital spending among the company's currentand prospective customers; the risks associated with the sale oflarge, complex, high capacity systems and with new productintroductions as well as the uncertainty of customer acceptance ofthese new or enhanced products from either the company or itscompetition; risks associated with rapidly changing technology andthe ability of the company to introduce new products on a timelyand cost-effective basis; risks associated with changes in thecompetitive or regulatory environment in which the companyoperates; risks associated with significant foreign operations andinternational sales and investment activities, includingfluctuations in foreign currency exchange rates, interest rates,and valuations of public and private equity; the volatility ofmacroeconomic and industry conditions and the internationalmarketplace; risks associated with the company's ability to retainexisting personnel and recruit and retain qualified personnel; andother risks described in filings with the Securities and ExchangeCommission. These risks and uncertainties, as well as others, arediscussed in greater detail in the filings of the company with theSecurities and Exchange Commission, including its most recentAnnual Report on Form 10-K and its subsequent Quarterly Reports onForm 10-Q.

These documents are available through the company,or through the SEC's Electronic Data Gathering Analysis andRetrieval system (EDGAR) at www.sec.gov. The company makes nocommitment to revise or update any forward-looking statements inorder to reflect events or circumstances after the date any suchstatement is made.

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