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Avaya Announces Availability of Active Telephony™ in Brazil

10-07-2003
  • The cost-effective and flexible solution helps companies improveefficiency while maximizing use of existing resources.

Avaya Inc. (NYSE:AV), a leading global provider of communicationsnetworks and services for businesses, today announced theavailability of Avaya Active Telephony, a Computer TelephonyIntegration (CTI) software solution that allows companies to addCTI to their call centers quickly and easily.

Avaya Inc. (NYSE:AV), a leading global provider ofcommunications networks and services for businesses, todayannounced the availability of Avaya Active Telephony, a ComputerTelephony Integration (CTI) software solution that allows companiesto add CTI to their call centers quickly and easily.

CTI applications can help companies improve efficiency, retainand attract customers, and make the most of their existingresources. Avaya Active Telephony software provides users withcomplete and cost-effective CTI solutions on a Microsoft® Windows®platform. The solution also offers maximum flexibility with suchcapabilities as routing calls based on customer data, screen-pops,placing a dial button anywhere, calling from a phone or a PC andautomating applications.

"By implementing cross or up-selling strategies, optimizingagents and reducing the average call time, CTI can increasecustomer service, while at the same time reduce costs. Avaya ActiveTelephony helps customers deploy and grow CTI solutions at theirpace, and in a way that makes sense for their business," explainsElza Okabayashi, solutions manager for Avaya Brazil.

Avaya Active Telephony has been developed specifically for AvayaMultiVantage™ Communications Applications portfolio, using AvayaComputer Telephony as the CTI and Microsoft Windows as the clientOperating System. The flexible architecture of Avaya ActiveTelephony enables:

  • Quick deployment through business-ready applications likeActive Agent and Active Explorer
  • Easy integration with other Microsoft applications (e.g.Microsoft Office suite) using Visual Basic for Applications (VBA)embedded with Active Agent;
  • Intelligent development of new applications using ActiveXcomponents of the Active Developer toolkit
  • Scalability
  • Integration of multiple sites.


Avaya Active Telephony also leverages and integrates withexisting legacy systems and databases, as well as utilizes AvayaCall Management System (CMS) and Avaya MultiVantage™ Call centercapabilities (such as pending wait, reason codes, and agent state)to provide maximum effectiveness in the call center.

"Adding CTI to call centers used to be costly, time consumingand disruptive. With Avaya Active Telephony, we have made theprocess quicker, easier and less expensive," adds Okabayashi.

About Avaya
Avaya Inc. designs, builds and manages communications networks formore than 1 million businesses worldwide, including 90 percent ofthe FORTUNE 500®. Focused on businesses large to small, Avaya is aworld leader in secure and reliable Internet Protocol (IP)telephony systems and communications software applications andservices.

Driving the convergence of voice and data communications withbusiness applications — and distinguished by comprehensiveworldwide services — Avaya helps customers leverage existing andnew networks to achieve superior business results. For moreinformation visit the Avaya Web site: http://www.avaya.com

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