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Avaya China Customers Derive Greater Value From Their Networks WithAvaya MultiVantage™ Upgrade Promotion

04-09-2003

Avaya China subsidiary of Avaya Inc. (NYSE:AV), a leading globalprovider of communications networks and services for businesses,today announced that it is holding an 'Avaya MultiVantage™Upgrade Promotion' that runs until June 5, 2003 to assist Avayacustomers in China to upgrade their networks at very competitiverates.

Avaya China subsidiary of Avaya Inc. (NYSE:AV), a leading globalprovider of communications networks and services for businesses,today announced that it is holding an 'Avaya MultiVantage™Upgrade Promotion' that runs until June 5, 2003 to assist Avayacustomers in China to upgrade their networks at very competitiverates.

During the promotion, current Avaya DEFINITY® servercustomers in China need purchase only three bundled packages fromamong the five available categories. In return, Avaya will upgradeany version of their current Avaya DEFINITY server to AvayaMultiVantage Software without additional charge. Customers will beable to save up to US$ 20,000.

Customers are not only able to purchase them at an attractiveprice, but will also be able to receive the full range of featuresand functionalities. The five categories of bundled packages areVoIP convergence solutions/collaboration solutions, AvayaVisAbility™ management solutions, Avaya 4602 IPHardphones, and call center applications.

Among them, Avaya VoIP convergence solutions can help lowercustomer communications cost. Collaboration solutions can helpreduce the cost incurred from third-parties assisting theconference call, thus increasing work efficiency and reducingcommunications expenditure. Avaya VisAbility management solutionscan manage the data and voice network more conveniently to loweroperation cost. And Avaya 4602 IP Hardphones can complement therobust functions and features of Avaya MultiVantage Software on theenterprise user desk. The Avaya call center application can lay asolid foundation for companies to implement its customer servicestrategies, and enables the customers to contact the best availablecustomer service representative everytime he calls.

Avaya MultiVantage Software runs on multivendors andmulti-environment points operating systems. This feature-richsoftware opens call messaging and contact center functions. Theuser does not need to create new systems to use this software, andhe just needs to re-configure existing systems. Also, this flexiblesoftware can not only speed the migration toward a fully convergedIP network but also make good use of the current Avaya DEFINITYserver. It is scalable to meet the changing needs of small andlarge enterprises, and can provide up to 99.999% reliability.Finally, Avaya MultiVantage can support enterprises througheffective communications terminal applications such as Avaya EC500Extension to Cellular licenses, Avaya Softphone licenses and AvayaSoftphone license combination in PDA.

Avaya assists enterprises in China maximize their currentinvestment to seek new and developing business opportunities byoptimizing enterprise network infrastructure and extend enterprisecommunication system and application by simply upgrading theirsoftware with Avaya MultiVantage Software.

About Avaya
Avaya Inc. designs, builds and manages communications networks formore than 1 million businesses worldwide, including 90 percent ofthe FORTUNE 500®. Focused on businesses large to small,Avaya is a world leader in secure and reliable Internet Protocol(IP) telephony systems and communications software applications andservices.

Driving the convergence of voice and data communications withbusiness applications — and distinguished by comprehensiveworldwide services — Avaya helps customers leverageexisting and new networks to achieve superior business results. Formore information visit the Avaya Web site: http://www.avaya.com

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