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Avaya Completes New Communications Network for Sheppard Air ForceBase

01-29-2003
  • Multi-million dollar contract covers infrastructure andservices, helps Texas base reduce costs and support emergingtechnologies

Avaya (NYSE: AV), a leading global provider of communicationsnetworks and services for businesses and government, todayannounced that it has completed a new communications network forSheppard Air Force Base that is helping the organization reducecosts and support emerging technologies.

Avaya (NYSE: AV), a leading global provider of communicationsnetworks and services for businesses and government, todayannounced that it has completed a new communications network forSheppard Air Force Base that is helping the organization reducecosts and support emerging technologies.

Located in north central Texas, Sheppard is the Air Force'slargest and most persified training facility, providing technicaland healthcare instruction for U.S. defense agencies and alliednations. Sheppard's multi-million dollar contract with Avayaincludes a new communications infrastructure for the facility, afour-year service and support agreement, and a three-year migrationplan that gives the base a cost-effective way to evolve to newtechnology.

"To support its critical defense role, the Air Force iscommitted to deploying highly interoperable platforms that supporta seamless global communications capability among all its bases andfacilities," said Bob Fortna, president of Avaya's GovernmentSolutions business. "Our solution for Sheppard supports thatobjective, giving them an open, standards-based infrastructure thatcan cost-effectively incorporate new and existing technologies andinteroperate to share critical information — wherever it isneeded."

Based on the Avaya DEFINITY® Enterprise Communications Server(ECS), the Sheppard network is configured for more than 12,500users and gives the base an easy way to evolve to a single,converged network by supporting a variety of communicationtransmission protocols — from ISDN and ATM to TDM and IP. Theinteroperability of the network protects the Air Force's investmentin existing phone sets and other endpoints, while efficient callmanagement, routing and messaging capabilities reduce costs byallowing Sheppard to redeploy staff members previously dedicated tocall handling and administrative positions.

A new Avaya contact center serving the base hospital isstreamlining the process of routing calls and schedulingappointments, reducing call wait times for patients.

The Avaya DEFINITY ECS platform offers the Air Force MultiLevelPrecedence and Preemption (MLPP) — a feature that allows keypersonnel to override other system traffic in times of emergency.The Avaya DEFINITY server and its MLPP capability have beencertified by the Department of Defense's Joint InteroperabilityTest Center at Ft. Huachuca, Ariz.

The Sheppard network was installed by Avaya Services, anorganization of more than 8,000 employees who design, implement,manage and service both Avaya and multivendor networks worldwide.It was purchased under the Avaya Voice, Video and Data (ViViD)contract, which offers defense agencies access to competitivelypriced communications hardware, software and services. For moreinformation on the ViViD contract, visit www.avaya.com/gov.

About Avaya
Avaya Inc. designs, builds and manages communications networks formore than 1 million businesses worldwide, including 90 percent ofthe FORTUNE 500®. Focused on businesses large to small, Avaya is aworld leader in secure and reliable Internet Protocol (IP)telephony systems and communications software applications andservices.

Driving the convergence of voice and data communications withbusiness applications — and distinguished by comprehensiveworldwide services — Avaya helps customers leverage existing andnew networks to achieve superior business results. For moreinformation visit the Avaya Web site: http://www.avaya.com.

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