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Avaya Expands IP Telephony and Convergence Offer Through ItsDistributors in Brazil

03-31-2003

Avaya Inc. (NYSE:AV), a leading global provider of communicationsnetworks and services for businesses, today announced that itsnetwork of distributors in Brazil will offer IP telephony, voice,and, data and convergence solutions. Avaya's convergence solutionsgive companies the ability to improve productivity, simplifyadministration and lower operating costs by converging voice anddata infrastructure.

Avaya Inc. (NYSE:AV), a leading global provider ofcommunications networks and services for businesses, todayannounced that its network of distributors in Brazil will offer IPtelephony, voice, and, data and convergence solutions. Avaya'sconvergence solutions give companies the ability to improveproductivity, simplify administration and lower operating costs byconverging voice and data infrastructure.

"It's very important to have our distributors offer convergenceand IP telephony solutions, since it forms a key part of ourstrategy to increase indirect sales," explains Gerson Orlando Jr.,channel director for Avaya Brazil.

IP telephony is a next-generation technology that is changingthe way companies communicate, and is shaping the businesslandscape of the future. It enables voice and data collaborationover a converged Internet Protocol network, so that a company'sentire workforce can become more mobile, more productive, and haveconsistent access to an array of new business communicationsapplications. In turn, users are able to access new levels offeature functionality from a perse range of devices, includingphones, PCs, personal digital assistants (PDAs) and mobilephones.

Avaya ranks number two worldwide, with 22 percent of the overallmarket for IP telephony — with Avaya's growth outpacing that of itscompetitors — and first in the United States in the IP-PBXtelephony market. The worldwide ranking is based on a report fromSynergy Research Group.1

In 2002, 25 percent of Avaya's sales in Brazil came fromindirect channels. Avaya hopes to increase sales from indirectchannels to 60 percent by the next year. The company's strategy isto expand its reach throughout Brazil without increasing its directsales force.

Network 1, an Avaya Business Partner in Sao Paulo is one of thefirst distributors in Brazil that will offer IP telephony andconverged solutions in addition to the data solutions it currentlysells. "Companies in Brazil are discovering the benefits ofconvergence and Network 1 is pleased to offer Avaya solutions thathelp drive business results. Avaya also provides the support andservice we need to sell these solutions to customers throughoutBrazil, says Adilson de Carvalho, Network1 System Solutionsdirector.

About Avaya
Avaya Inc. designs, builds and manages communications networks formore than 1 million businesses worldwide, including 90 percent ofthe FORTUNE 500®. Focused on businesses large to small, Avaya is aworld leader in secure and reliable Internet Protocol (IP)telephony systems and communications software applications andservices.

Driving the convergence of voice and data communications withbusiness applications — and distinguished by comprehensiveworldwide services — Avaya helps customers leverage existing andnew networks to achieve superior business results. For moreinformation visit the Avaya Web site: http://www.avaya.com.

1 Source: Synergy Research Group'sreport on Enterprise Voice over IP for the third quarter of2002.

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