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Avaya Gains IP Telephony Leadership Positions in U.S. and WorldwideMarkets

  • Avaya Holds #1 Position in U.S. IP Telephony, According toInfoTech;

Avaya Inc. (NYSE:AV), a leading global provider of communicationsnetworks and services for businesses, today announced that it hasgained the leadership position in both the U.S. and worldwideenterprise Internet protocol (IP) telephony markets. The latestmarket information on this emerging technology was published byindustry analyst firms InfoTech and Synergy Research Group,reflecting the U.S. and worldwide markets, respectively.

Avaya Inc. (NYSE:AV), a leading global provider ofcommunications networks and services for businesses, todayannounced that it has gained the leadership position in both theU.S. and worldwide enterprise Internet protocol (IP) telephonymarkets. The latest market information on this emerging technologywas published by industry analyst firms InfoTech and SynergyResearch Group, reflecting the U.S. and worldwide markets,respectively.

The research, compiled for the first calendar quarter of 2003,represents total IP line shipments, a key metric of measuring IPtelephony leadership in the enterprise telephony market. Accordingto the InfoTech report, InfoTrack for EnterpriseCommunications, Avaya's U.S. market share in IP telephony is 22percent, representing an increase of four percentage points overthe final quarter of 2002. Avaya is one of the fastest growingcompanies in the emerging IP telephony space, having increased itsU.S. IP telephony shipments by 182 percent from the same period in2002, more than double the industry rate. In the worldwide arena,according to the Synergy Research Group report Enterprise VoIPWorldwide Market Shares*, Avaya leads with a 22 percent shareof the total enterprise IP telephony market.

"These reports are clear evidence that as more organizationsinvest in IP telephony to gain immediate business benefits, theyare choosing Avaya," said Don Peterson, Chairman and CEO of Avaya."With communications software, systems and services that areunmatched in the industry, Avaya is well-positioned to providebusinesses of any size with the IP telephony strategy they need toevolve their network for greater productivity, cost-savings andworkforce mobility."

Avaya gives enterprises the flexibility to choose acommunications roadmap that best supports their business needs, andoffers one of the industry's most comprehensive portfolios ofsolutions and services for IP telephony — Avaya MultiVantage™Communications Applications. The portfolio brings together Avaya'sapplications in telephony, contact centers, messaging and unifiedcommunication, and features the new version of the company'sflagship IP telephony software, Avaya Communication Manager. Withthe suite, businesses have access to a single portfolio ofstandards-based applications that extends Avaya's IP telephonysoftware across enterprise operations and employee functions.

"End users have increasingly chosen Avaya's small-mediumbusiness and enterprise IP telephony platforms over the past twoquarters," said Frank Stinson, Program Director, InfoTech. "As aresult, Avaya has shown rapid growth in the IP-PBX market,achieving leadership in terms of total lines shipped in Q12003."

According to InfoTech, Avaya also holds the leadership positionin the U.S. IP telephony small and medium business market (lessthan 100 stations), with 27 percent market share for the firstquarter of 2003. Avaya offers one of the industry's leadingportfolios for small and medium-sized businesses, based on itsAvaya IP Office platform. IP Office, a cost-effective, all-in-onesolution designed for small to mid-sized firms, supports from twoto 256 users and allows businesses to link remote locationssecurely into a single voice and data network.

The company's worldwide services organization — Avaya GlobalServices — offers businesses implementing IP telephony acomprehensive set of consulting, security, maintenance and remotenetwork management services. The Avaya Global Services team is asingle point of accountability for planning, deployment and ongoingmaintenance of converged networks. Avaya Global Services offersexpertise and tools that enable companies to integrate newtechnologies confidently.

One of the many companies using IP telephony solutions fromAvaya is QualChoice, a healthcare provider network, headquarteredin Mayfield Heights, Ohio. QualChoice needed a flexible approachfor networking its three locations to maximize employeecollaboration and meet the needs of their contact center agentsworking in a distributed environment. Avaya's IP telephonyapplications, systems and services provided QualChoice with theremote capabilities needed to support workers and contact centeragents in different locations. Using Avaya's IP telephony solutionsand services, QualChoice increased their flexibility and decreasedoperational expenses, realizing a 20 percent savings in networkcosts.

About Avaya
Avaya Inc. designs, builds and manages communications networks formore than 1 million businesses worldwide, including 90 percent ofthe FORTUNE 500®. Focused on businesses large to small, Avaya is aworld leader in secure and reliable Internet Protocol (IP)telephony systems and communications software applications andservices.

Driving the convergence of voice and data communications withbusiness applications — and distinguished by comprehensiveworldwide services — Avaya helps customers leverage existing andnew networks to achieve superior business results. For moreinformation visit the Avaya Web site:

*Synergy Research report published May 19, 2003,measuring IP telephony market share in Q1 2003.

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