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Avaya IP Office Helps Air Products & Chemicals Korea to RealizeEnhanced Business Efficiency and Significant Cost Saving

06-17-2003
  • Avaya IP Office, IP telephony solution ideal for small tomid-sized businesses, provides lower total cost of ownership (TCO)and higher performance

Avaya Korea Ltd., the Korean subsidiary of Avaya Inc. (NYSE:AV), aleading global provider of communications networks and services forbusinesses, today announced that Avaya Korea has provided Avaya IPOffice to Air Products & Chemicals Korea (hereafter 'AirProducts'), a multinational combined gases and chemicals company.Avaya helps Air Products to improve efficiency and productivitywith call center, remote control and conferencing features.

Avaya Korea Ltd., the Korean subsidiary of Avaya Inc. (NYSE:AV),a leading global provider of communications networks and servicesfor businesses, today announced that Avaya Korea has provided AvayaIP Office to Air Products & Chemicals Korea (hereafter 'AirProducts'), a multinational combined gases and chemicals company.Avaya helps Air Products to improve efficiency and productivitywith call center, remote control and conferencing features.

Avaya Korea and its BusinessPartner, Matlock Samkwang, haveprovided IP Office to four branch offices of Air Products inKihung, Ansan, Sihwa, and Ulsan. Avaya's IP Office, an IP telephonysolution, allows Air Product's approximately 450 employees toparticipate in conferences in a cost-effective way. In particular,it helps Air Products' customer service team at the Kihung branchoffice to effectively respond quickly to customer inquiries. AirProducts has several affiliated companies including Air ProductsKorea, Korea Industrial Gases, Shumacher Korea, and Korea SpecialtyGases.

William Kim, IT manager of Air Products, said, "Avaya IP Officeis an 'all-in-one' IP telephony solution, designed to deliverconverged voice and data communications solutions to small andmid-sized businesses. We decided to introduce Avaya IP Officebecause of its various features including call centerfunctionality, conferencing, meeting minutes recording, etc. thatother competitor products don't offer." He added, "The introductionof Avaya IP Office has brought tremendous cost reductions as wellas improved productivity and efficiency to Air Products. Inaddition, since IP Office is an IP telephony solution, it is easilyinstalled and, in particular, easily managed through aWindows-based management tool, which allows us to optimize the workforce and reduce costs."

Among the main benefits of Avaya IP Office for Air Products areits conferencing and meeting minutes recording capabilities whicheliminate the need for Air Products to subscribe to separateservices. IP Office's conferencing function supports up to two,simultaneous 64-party conferences or multiple smaller conferences,and its meeting minutes recording function also saves time byallowing the company to protect important and confidentialinformation during conferencing.

There are also many other advanced communications features ofAvaya IP Office that other traditional PBX are not able to provide.For example, Air Products' branch office in Kihung leverages IPOffice's call center functionality for its customer support team tobetter manage customers, allowing them to handle customer calls andprovide reports more efficiently. The employees also benefit from'PhoneManager' function, which makes it possible to manage voicemail and calls on a user's desktop PC. Also the remote controlapplication allows users to control their phone remotely fromoutside of the office or in a mobile environment, providing userswith more efficient communication capability.

Dinesh Malkani, Managing Director, Avaya Korea, said, "Avayafocuses on providing communications solutions that help customersachieve higher ROI and better business results at a lower TCO.Especially designed for small and medium-sized companies, IP Officeenables SMBs to grow quickly and cost effectively, offering thesame features enjoyed by large companies."

About Avaya
Avaya Inc. designs, builds and manages communications networks formore than 1 million businesses worldwide, including 90 percent ofthe FORTUNE 500®. Focused on businesses large to small, Avaya is aworld leader in secure and reliable Internet Protocol (IP)telephony systems and communications software applications andservices.

Driving the convergence of voice and data communications withbusiness applications — and distinguished by comprehensiveworldwide services — Avaya helps customers leverage existing andnew networks to achieve superior business results. For moreinformation visit the Avaya Web site: http://www.avaya.com

About Air Products and Chemicals Korea
Air Products and Chemicals Korea provides atmospheric gases,process and specialty gases, performance materials, chemicalintermediates, etc. Air Products and Chemicals Korea has affiliatedcompanies including Air Products Korea, Korea Industrial Gases,Schumacher Korea and Korea Specialty Gases. Headquartered in Seoul,Air Products and Chemicals Korea has approximately 500 employees.For more information visit the Air Products & Chemicals KoreaWeb site: http://www.kig.co.kr

About Matlock Samkwang
Matlock Samkwang was established in 1997 in Korea through a jointinvestment of Matlock Telecom Ltd and Samkwang Telecom. MatlockSamkwang provides enterprises with data, voice, and videocommunication solutions and services. Matlock is currently aBusinessPartner of Avaya in Korea. For more information visit theMatlock Samkwang Web site: http://www.msk.co.kr

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