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Avaya IP Solutions to Network One of World's Largest FinancialCampuses

  • The Santander Group initiates largest IP telephonyimplementations in Spain using Avaya technology

Avaya Inc. (NYSE:AV), a leading global provider of communicationsnetworks and services for businesses, today announced an agreementto provide Grupo Santander, Spain's largest financial servicegroup, with a converged communications network to supportSantander's new financial campus, being described as one of thebiggest in the world. The contract will be managed by

Avaya Inc. (NYSE:AV), a leading global provider ofcommunications networks and services for businesses, todayannounced an agreement to provide Grupo Santander, Spain's largestfinancial service group, with a converged communications network tosupport Santander's new financial campus, being described as one ofthe biggest in the world. The contract will be managed byAUNA, the global systems integrator.

The new Grupo Santander campus, located in Madrid, is designedto accommodate up to 5,000 people in 12 new buildings and covers160 hectares. The new Avaya network will centralise virtually allof Santander's IP telephony services as well as provide internaltelephony, new services for employees and the possibility tonetwork with other vendor PBXs within the bank. The Grupo Santandercampus will also offer some employee benefits and added servicessuch as a golf course, employee training centre, a hotel, sportsfacilities and a nursery.

This project, due for completion during the first half of 2004,will become the largest green field Internet Protocol (IP)Telephony implementation in Spain based on Avaya technology, and asa result, is being closely watched by the Spanish businesscommunity.

Santander expects to reduce costs as well as increase employeeproductivity as a result of the new single converged system as itwill eliminate the need for two separate networks for voice anddata, and so reduce related maintenance and services. Employeeproductivity and flexibility will increase due to mobility and newfeatures available.

As a new green field location, Santander was looking for astate-of-the-art solution able to support both IP and TDMtechnology while maintaining high standards of security andreliability. The bank selected Avaya's converged solutions as itbelieved Avaya's products fully met these criteria and are easy tomanage. Santander will have the opportunity to enhance the networkin the future by adding more applications based on the new IParchitecture.

The new network centres around Avaya's Media Servers powered byits flagship IP Telephony software Communication Manager. It isbased on an IP multi-connect configuration. Each building in thecampus will be equipped with an Avaya S8700 Media Server orG700-S8300, and an MCC or SCC cabinet that will have a doubleconnection to the IP control networks.

Eduardo García Arroyo, CIO at Santander in Spain said, "For aproject of this size and importance it was key for us to identifythe best technical solution in IP Telephony that met our criteriain terms of scalability, reliability, security in the voice trafficand ease of implementation. After careful consideration andconsultation, Avaya solutions were the preferred choice."

Lars-Ole Hansen, Avaya's regional president, Europe, Middle Eastand Africa said, "We are proud to be part of one of the biggest IPtelephony implementations in Spain. This represents a key milestonefor Avaya in Europe. When a group on the sheer scale of Santandertakes the decision to transition to the new world of convergedcommunications, other organisations will be inspired to look up andexamine the tangible benefits this technology can bring to theirbusiness operations and ultimately bottom line."

About Avaya
Avaya Inc. designs, builds and manages communications networks formore than 1 million businesses worldwide, including 90 percent ofthe FORTUNE 500®. Focused on businesses large to small, Avaya is aworld leader in secure and reliable Internet Protocol (IP)telephony systems and communications software applications andservices.

Driving the convergence of voice and data communications withbusiness applications — and distinguished by comprehensiveworldwide services — Avaya helps customers leverage existing andnew networks to achieve superior business results. For moreinformation visit the Avaya Web site:

About Santander Group
Headquartered in Madrid, Grupo Santander (SAN.MC, STD.N) is thelargest financial group in Spain and Latin America, and the secondlargest in the Euro zone by market capitalization. Founded in 1857,it has a presence in 40 countries with more than 9,000 offices andUS$450 billion in managed funds.

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