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Avaya Introduces New Communication System That Delivers BigBusiness Capabilities To Small, Medium and Home Offices

12-16-2003

Avaya Inc. (NYSE:AV), a leading global provider of communicationsnetworks and services for businesses, today announced the globalavailability of a new communication system that deliversbig-business capabilities to small and home offices, and branchoffices of industries such as retail, real estate, education, andgovernment. The Avaya IP Office — Small Office Edition is Avaya'slatest offering in its award-winning IP Office family ofcommunications hardware and software for small and medium-sizedbusinesses.

Avaya Inc. (NYSE:AV), a leading global provider ofcommunications networks and services for businesses, todayannounced the global availability of a new communication systemthat delivers big-business capabilities to small and home offices,and branch offices of industries such as retail, real estate,education, and government. The Avaya IP Office — Small OfficeEdition is Avaya's latest offering in its award-winning IP Officefamily of communications hardware and software for small andmedium-sized businesses.

This new solution, which is designed for up to 28 users,provides smaller firms with the types of business features — suchas built-in firewall for network security, Internet access,wireless connectivity, advanced messaging capabilities, andthree-way calling — that are usually available only with larger,more complex systems. All of these practical, converged voice anddata business communications features are encompassed in onecompact unit that enables businesses to manage their communicationsfrom a laptop or personal computer.

In conjunction with the launch of the IP Office — Small OfficeEdition, Avaya also announced that American Express BusinessFinance will provide business leasing solutions for Avaya IP Office— Small Office Edition. In addition, special, 36-month 0% financingis being offered to qualifying business owners for equipmentpurchases of $2,000 or greater through March 15,20041.

Big business features on a small business budget
The innovative product design of the Avaya IP Office — SmallOffice Edition allows businesses to use the telephony, datanetworking or wireless capability to meet their current businessneeds in telephony, and add features as their needs evolve toinclude converged voice and data, and IP telephony.

With the new Avaya IP Office — Small Office Edition:

  • A small gift shop can serve its customers better by enablingits employees to forward calls to their mobile phones or hometelephones, using the "call priority" and "call forwarding"features that can send specific incoming calls to a designatedphone.
  • An executive working from a home office can connect the Avayasystem into a cable modem, get the same telephony and Internetaccess functions available at headquarters, and make sure that onlybusiness-related calls ring on the business line.
  • Insurance agents working in the field can connect to their headoffice's communication network via public WiFi hot spots orwireless LAN networks installed in their branch offices to fileup-to-the- minute reports;


The Avaya IP Office — Small Office Edition brings Avaya'smarket-leading technologies for large, medium and small enterprisetelephony2 to a broader range of companies. Thisspace-saving solution can sit on or under a desktop, or on a shelfwith space dimensions about the size of an 8½ X 11-inch ream ofpaper. Set-up is accomplished via intuitive management andinstallation wizard applications, which run on Microsoft® Windows.The solution can also be scaled and customized with traditional oradvanced communications applications to meet the specific needs ofindividual businesses. As businesses expand and add employees andphones, they can connect the IP Office — Small Office Edition withone of the Avaya IP Office systems designed to accommodate up to360 employees.

A firm can use its existing analog, digital, or wireless phonesto connect the system by cable modem, digital subscriber line,wireless, or via the standard telephone network.

Avaya IP Office — Small Office Edition has a list price startingat US$1,900. It runs on Avaya's new software release, IP Office2.0, which is also being released today. The new software alsobrings new capabilities to the entire IP Office product family thatinclude increased capacity to 360 users and wizard capability forfaster and easier installation, adds, moves and changes.

"When it comes to communications, small and medium businessesare looking for technology solutions that not only come with areturn on investment, but can enable their business to flourish,"said Dave Johnson, group vice president for Avaya's small andmedium business solutions group. "With the IP Office — Small OfficeEdition, Avaya is delivering the functions and features that cangive home, small and branch offices a key to growth andprofitability, at a price that's not out of their reach."

Small, medium businesses expected to continue technologyinvestments to support their operations
Small and medium businesses are expected to continue investing intheir operations, according to the OPEN Small Business Network 2003Semi-Annual Monitor from American Express, a survey of smallbusiness owners and decision makers, who said they are optimisticabout their business prospects and expect to increase their capitalinvestments, with computers and peripherals at the top of thelist.

According to AMI-Partners, which specializes in marketintelligence and strategic consulting for the small and mediumbusiness enterprise market, small businesses worldwide are lookingto enhance productivity and keep costs in check. "In the U.S.alone, more than one million commercially located small businessesare looking to deploy communication solutions that provide a mix ofmessaging, mobility and security capabilities over the next 12–18months. The Avaya IP Office — Small Office Edition solution is welltargeted at these small business needs," said Deepinder Sahni, vicepresident, AMI-Partners, Inc.

Headsets.com using Avaya IP Office — Small Office Edition toenhance customer service
The Avaya IP Office — Small Office Edition being used byHeadsets.com Inc., which is a San Francisco Internet and catalogcompany named by The San Francisco Business Times as thethird-fastest growing company in San Francisco. Avaya's IP Office403 platform, which includes contact center applications, wasinstalled at Headsets.com's downtown headquarters earlier thisyear. Now the company is also using the IP Office — Small Officeedition at its headquarters and East Bay location, enabling thefirm to use fewer telephone lines at its remote office, makeinternal calls to either location just by dialing the extension,and utilize the main system's voice mail facilities. This providesthe East Bay location the same communication capabilities availableat headquarters. The company is utilizing the IP Office — SmallOffice Edition's standard customer service applications, such asnew reporting options that provide details on customer contact andservice efficiency at both locations.

"For Headsets.com, customer service is not a function ordepartment: it's an attitude," said Mike Faith, president and CEO,Headsets.com. "Our external focus is service: first, second andlast. Our internal focus is business efficiency, so we chose theAvaya system because it meets Headsets.com's stringent demands. Wealso needed an IP system that maintains the flexibility we need tocope with our rapid rate of growth.

"More importantly than the hard benefits, is the feeling itcreates that the remote office really is connected to the mainoffice. That's invaluable."

About Avaya
Avaya Inc. designs, builds and manages communications networks formore than 1 million businesses worldwide, including 90 percent ofthe FORTUNE 500®. Focused on businesses large to small, Avaya is aworld leader in secure and reliable Internet Protocol (IP)telephony systems and communications software applications andservices.

Driving the convergence of voice and data communications withbusiness applications — and distinguished by comprehensiveworldwide services — Avaya helps customers leverage existing andnew networks to achieve superior business results. For moreinformation visit the Avaya Web site: http://www.avaya.com

About American Express Business Finance
American Express Business Finance is a division of OPEN: The SmallBusiness Network from American Express that provides fast andreliable financing for business equipment through enrolled vendorpartners. Financing is provided through a Web-based tool calledExpressFinancing, which allows vendors to complete leasingtransactions online. The process, which could take weeks tocomplete using paper, can be completed in an average of seventeenminutes with ExpressFinancing. To obtain more information aboutAmerican Express Business Finance, visit www.americanexpress.com/equipmentfinancing.The OPEN Network offers business owners a wide range of tools,services and savings designed to meet their evolving needs,including convenient access to working capital and creditinformation, instant decisioning on all card products and savingson business services from an enhanced lineup of OPEN Networkpartners.

1 36-month, 0% offer is available forleases with a Fair Market Value end-of-lease option and orders witha total equipment cost of $2,000 or greater (including soft costssuch as shipping, supplies, services, warrantees, etc.). Offerexpires 03/15/04. Implicit lease rate excludes any charges payableby lessee other than rent payments such as taxes, fees and shippingcharges. Terms & conditions apply including customer'sacceptance of terms and conditions governing use of equipmentsubject to the financing. Financing is available through AmericanExpress Business Finance Corporation to qualified businesscustomers in the U.S. Financing is subject to credit approval andexecution of standard documentation. American Express reserves theright to change or cancel this program at any time withoutnotice.

2 Earlier this year, Avaya was listed in the leadersquadrant for enterprise telephony vendors in North America by theresearch and advisory firm Gartner, Inc. The report: Magic Quadrantfor North America Enterprise Telephony 2003 is available at: www.avaya.com. Avaya was alsolisted as leader in the Magic Quadrant for Corporate Telephony inEMEA, 2003.

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