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Avaya Introduces Single-Point-of-Accountability Services to HelpAsia Pacific Businesses Evolve to Converged Communications Networks

03-13-2003

Avaya Inc (NYSE: AV), a leading global provider of communicationsnetworks and services for businesses, today announced new servicesoffers and tools that help enterprises in Asia Pacific to evolvetheir multi-vendor voice and data networks into secure and reliableInternet-protocol (IP) telephony converged networks.

Avaya Inc (NYSE: AV), a leading global provider ofcommunications networks and services for businesses, todayannounced new services offers and tools that help enterprises inAsia Pacific to evolve their multi-vendor voice and data networksinto secure and reliable Internet-protocol (IP) telephony convergednetworks.

These new capabilities are offered through Avaya Global Servicesas a single point of accountability to assess network readiness,optimize network resources and effectively evolve enterprises toconvergence on a path and pace of their choosing.

Asia Pacific Enterprises can tap methodologies to simplify thecomplexities of IP telephony adoption that include:

  • a customer readiness survey tool, ExpertNetSM VoIPassessment tools and network continuity assessment for planning anddesign,
  • enterprise project management for implementation,
  • complete remote management of converged networks


Stevens Industries, an Illinois-based manufacturer in the US,worked with Avaya Global Services to plan, design and implement aconverged network with advanced applications designed to improvecustomer service and production cycle times. Before investing innetwork upgrades, Stevens resolved uncertainties around separatevoice and data networks being able to accommodate their futureneeds. As a single point of accountability to Stevens in thisprocess, Avaya Global Services provided a detailed roadmap andtechnology investment plan to address their requirements.

"Avaya looked at every facet of our network," said Cottie Dial,manager of information systems at Stevens Industries. "It wasreally a complex undertaking, but what they gave us took thecomplexity out of it. We had a plan that gave us clarity around ourspending — and what our business was gaining from it. We see Avayaas Stevens' single source for communications."

Evolving to convergence with Avaya allowed Stevens Industries toutilize existing infrastructure and applications with nointerrruptions in service for end-users. Moving to convergence hasimproved day-to-day network performance and speed for end-users. Inaddition, simple moves, adds and changes can be done efficientlywith in-house resources.

In Asia Pacific, Avaya is currently working with a number ofcompanies in the region to implement similar network upgrades.

"Enterprises are driven by business imperatives to mitigaterisk, protect current investments and realize immediate ROI," saidSiva Subramaniam, Regional Director - Services, Avaya Asia Pacific."As a single point of accountability, Avaya Global Services hasdesigned offers and tools for reliable and secure convergednetworks that will help enterprises focus on core competencies andincrease operational efficiencies."

All service offerings in this press release has 'on-demand'availability in Asia Pacific.

About Stevens Industries
For nearly fifty years, Illinois-based Stevens Industries has beena market leader in the manufacture of custom laminates andmillwork. An entirely employee-owned company, Stevens' 500+employee/owners share a common commitment to developing productsbased on the highest levels of innovative engineering, design andcraftsmanship.

About Avaya
Avaya Inc. designs, builds and manages communications networks formore than 1 million businesses worldwide, including 90 percent ofthe FORTUNE 500®. Focused on businesses large to small, Avaya is aworld leader in secure and reliable Internet Protocol (IP)telephony systems and communications software applications andservices.

Driving the convergence of voice and data communications withbusiness applications — and distinguished by comprehensiveworldwide services — Avaya helps customers leverage existing andnew networks to achieve superior business results. For moreinformation visit the Avaya Web site: http://www.avaya.com.

NOTE: For more detailed information on single point ofaccountability offers and tools from Avaya Global Services, pleasesee the attached backgrounder or visit http://www.avaya.com/AvayaGlobalServices.

New Single-Point-of-Accountability Offers and Toolsto Help Enterprise Evolve to Converged Communications Networks

Planning and Designing Convergence
The customer readiness survey tool — used as part of anetwork assessment for Stevens Industries — now collects datatailored specifically for IP telephony-readiness applications. Withno impact on network performance, the readiness survey tool usesnew delay measurements and router monitoring to calculate factorsaffecting QoS (delay, loss, and jitter) before network convergenceis implemented. End-to-end, link-to-link data is reported in easyto understand graphical summaries provided to the customer by AvayaNetwork Consultants.

In addition, the company's patented ExpertNetSMVoIP assessment tools now produce real-time QoS measurements bygenerating synthetic IP calls across the network over new VoIPassessment endpoints. Enhanced software diagnoses potential networkbottlenecks and can help analyze potential changes in networktraffic scenarios. Avaya Global Services' network consultingpractice now provides network continuity assessments soenterprises can take full advantage of the resiliency of VoIP incommunications continuity planning. Originally designed to provideassessment services to government agencies for homeland security,the network continuity assessment follows National Institute ofStandards and Technology guidelines to review enterprise objectivesand focus on business continuity impact, recovery from networkoutages and restoration of communications.

Implementing Convergence
Avaya also introduced enterprise project management for IPtelephony evolution. With this offer, Avaya Global Services servesas a single point of accountability for implementation of IPtelephony with centralized, multi-project management and softwaresupport for multi-site enterprises. Customer-defined standards andcustomized processes, along with the new web-based Avaya™ ProjectManagement Tool, ensure consistent multi-site implementation.

Managing Convergence
Avaya Global Services allows enterprises to improve operationalefficiencies by managing multi-vendor networks with predictableexpense streams. Scalable, flexible sourcing solutions range fromsimple moves, adds and changes to complete remote management ofcustomers' networks and applications.

Avaya Global Services has combined its remote monitoringcapabilities for voice and data networks to offer completeremote management of converged networks for a single point ofaccountability. Avaya Global Services can proactively manage,monitor and maintain VoIP applications to ensure networkperformance and QoS on customers' Avaya MultiVantage™ networks andtheir multi-vendor data networks. VoIP alarms can be automaticallysent to Avaya's network operations centers for resolution via thecompany's secure services gateway, supporting customers' securityrequirements with a single network access point for VoIP.

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