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Avaya Introduces Single-Point-of-Accountability Services to HelpBusinesses Evolve to Converged Communications Networks


Avaya Inc (NYSE: AV), a leading global provider of communicationsnetworks and services for businesses, today announced new servicesoffers and tools that help enterprises to evolve their multi-vendorvoice and data networks into secure and reliable Internet-protocol(IP) telephony converged networks.

Avaya Inc (NYSE: AV), a leading global provider ofcommunications networks and services for businesses, todayannounced new services offers and tools that help enterprises toevolve their multi-vendor voice and data networks into secure andreliable Internet-protocol (IP) telephony converged networks.

These new capabilities are offered through Avaya Global Servicesas a single point of accountability to assess network readiness,optimize network resources and effectively evolve enterprises toconvergence on a path and pace of their choosing. Enterprises cantap methodologies to simplify the complexities of IP telephonyadoption that include:

  • a customer readiness survey tool, ExpertNetSM VoIPassessment tools and network continuity assessment for planning anddesign,
  • enterprise project management for implementation,
  • complete remote management of converged networks and a SoftwareProtection Plan for MultiVantage™ software.

Stevens Industries, an Illinois-based manufacturer, worked withAvaya Global Services to plan, design and implement a convergednetwork with advanced applications designed to improve customerservice and production cycle times. Before investing in networkupgrades, Stevens resolved uncertainties around separate voice anddata networks being able to accommodate their future needs. As asingle point of accountability to Stevens in this process, AvayaGlobal Services provided a detailed roadmap and technologyinvestment plan to address their requirements.

"Avaya looked at every facet of our network," said Cottie Dial,manager of information systems at Stevens Industries. "It wasreally a complex undertaking, but what they gave us took thecomplexity out of it. We had a plan that gave us clarity around ourspending — and what our business was gaining from it. We see Avayaas Stevens' single source for communications."

Evolving to convergence with Avaya allowed Stevens Industries toutilize existing infrastructure and applications with nointerruptions in service for end-users. Moving to convergence hasimproved day-to-day network performance and speed for end-users. Inaddition, simple moves, adds and changes can be done efficientlywith in-house resources.

"Enterprises are driven by business imperatives to mitigaterisk, protect current investments and realize immediate ROI," saidLou D'Ambrosio, vice president, Avaya Global Services. "As a singlepoint of accountability, Avaya Global Services has designed offersand tools for reliable and secure converged networks that will helpenterprises focus on core competencies and increase operationalefficiencies."

All service offerings in this press release are available now inthe United States, with on-demand availability outside the UnitedStates.

About Stevens Industries
For nearly fifty years, Illinois-based Stevens Industries has beena market leader in the manufacture of custom laminates andmillwork. An entirely employee-owned company, Stevens' 500+employee/owners share a common commitment to developing productsbased on the highest levels of innovative engineering, design andcraftsmanship.

About Avaya
Avaya Inc. designs, builds and manages communications networks formore than 1 million businesses worldwide, including 90 percent ofthe FORTUNE 500®. Focused on businesses large to small, Avaya is aworld leader in secure and reliable Internet Protocol (IP)telephony systems and communications software applications andservices.

Driving the convergence of voice and data communications withbusiness applications — and distinguished by comprehensiveworldwide services — Avaya helps customers leverage existing andnew networks to achieve superior business results. For moreinformation visit the Avaya Web site:

NOTE: For more detailed information on single point ofaccountability offers and tools from Avaya Global Services, pleasesee the attached backgrounder or visit

New Single-Point-of-Accountability Offers and Toolsto Help Enterprise Evolve to Converged Communications Networks

Planning and Designing Convergence
The customer readiness survey tool used as part of anetwork assessment for Stevens Industries now collects datatailored specifically for IP telephony-readiness applications. Withno impact on network performance, the readiness survey tool usesnew delay measurements and router monitoring to calculate factorsaffecting QoS (delay, loss, and jitter) before network convergenceis implemented. End-to-end, link-to-link data is reported in easyto understand graphical summaries provided to the customer by AvayaNetwork Consultants.

In addition, the company's patented ExpertNetSMVoIP assessment tools now produce real-time QoS measurements bygenerating synthetic IP calls across the network over new VoIPassessment endpoints. Enhanced software diagnoses potential networkbottlenecks and can help analyze potential changes in networktraffic scenarios.

Avaya Global Services' network consulting practice now providesnetwork continuity assessments so enterprises can take fulladvantage of the resiliency of VoIP in communications continuityplanning. Originally designed to provide assessment services togovernment agencies for homeland security, the network continuityassessment follows National Institute of Standards and Technologyguidelines to review enterprise objectives and focus on businesscontinuity impact, recovery from network outages and restoration ofcommunications.

Implementing Convergence
Avaya also introduced enterprise project management for IPtelephony evolution. With this offer, Avaya Global Services servesas a single point of accountability for implementation of IPtelephony with centralized, multi-project management and softwaresupport for multi-site enterprises. Customer-defined standards andcustomized processes, along with the new web-based Avaya™ ProjectManagement Tool, ensure consistent multi-site implementation.

Managing Convergence
Avaya Global Services allows enterprises to improve operationalefficiencies by managing multi-vendor networks with predictableexpense streams. Scalable, flexible sourcing solutions range fromsimple moves, adds and changes to complete remote management ofcustomers' networks and applications.

Avaya Global Services has combined its remote monitoringcapabilities for voice and data networks to offer completeremote management of converged networks for a single point ofaccountability. Avaya Global Services can proactively manage,monitor and maintain VoIP applications to ensure networkperformance and QoS on customers' Avaya MultiVantage™ networks andtheir multi-vendor data networks. VoIP alarms can be automaticallysent to Avaya's network operations centers for resolution via thecompany's secure services gateway, supporting customers' securityrequirements with a single network access point for VoIP.

With Avaya's new Software Protection Plan for MultiVantagesoftware, customers can have a predictable, budgeted expensefor future upgrades of Avaya MultiVantage software. The SoftwareProtection Plan simplifies addition of new technologies andapplications with a fixed monthly payment to protect and leveragenetwork investments.

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