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Avaya Selects Westcon as Distributor of Small and Medium-SizedBusiness Solutions in Canada

  • Agreement will strengthen Avaya's Canadian channel support forvoice and IP telephony products targeted for small to medium sizedenterprises

Avaya Inc. (NYSE: AV), a leading global provider of communicationsnetworks and services for business, today announced that WestconCanada Systems, Inc., a channel provider of networking technologyproducts and a subsidiary of Westcon Group Inc., has been selectedto distribute the entire line of Avaya small to medium businesssolutions, including the award-winning Avaya IP Office solution.

Avaya Inc. (NYSE: AV), a leading global provider ofcommunications networks and services for business, today announcedthat Westcon Canada Systems, Inc., a channel provider of networkingtechnology products and a subsidiary of Westcon Group Inc., hasbeen selected to distribute the entire line of Avaya small tomedium business solutions, including the award-winning Avaya IPOffice solution.

With offices in Montreal and Toronto, Westcon markets to over3,500 resellers across Canada and will support the complete line ofAvaya Voice and IP Telephony products targeted to the small tomedium-sized business (SMB) market through distribution, sales,marketing, and technical support. Westcon will distribute Avaya IPOffice, the PARTNER® Advanced Communications System (ACS) andMERLIN MAGIX® Integrated Communications System.

"With the small-to-medium enterprise market representing ninetyper cent of businesses in Canada, Avaya required a distributioncompany that could help accelerate product availability and providesupport to this group of customers," said John Williams, small tomedium sized business solutions, Avaya Canada. "We already have asuccessful relationship with Westcon Group's Voda One pision inthe U.S., which has had great success with Avaya IP Office forseveral months now. It made a lot of sense to extend ourpartnership with Westcon Group to provide that same experience andexcellent reputation in the SMB space in Canada."

"Through our Voda One pision, Westcon Group was instrumentalin the successful U.S. channel launch of Avaya's innovative IPOffice products," said Lynn Smurthwaite Murphy, general manager ofWestcon Canada. "As the first distributor to carry the product inthe U.S., the Voda One pision's sales team provided immediate,thorough training to solution providers, helping them educate endusers and drive demand. We intend to carry out similar success inCanada."

Westcon will support the Avaya SMB solutions by offeringtraining and certification to its resellers. In addition to beingable to drive their existing resources and experience from VodaOne, all Westcon staff are currently involved in an extensive Avayatraining program to achieve certification aimed at creating astrong foundation of support for the Canadian resellers.

Avaya IP Office is an "all-in-one" converged voice and datasystem for small and medium-sized businesses that can help acompany's workforce become more mobile and more productive throughan array of communications applications including voicemail,contact center, Internet access, and more.

Avaya IP Office is leading the market, with Avaya announcing itreached its 10,000th customer in June 2003. Since its launch in2002, IP Office has been deployed globally to customers such as theinternational rock star, Rod Stewart, Jenny Craig Weight LossCenters across North America, and Red Deer Public Library inCalgary.

The PARTNER ACS is a modular phone system that supports up to 40extensions and 15 lines, helping small businesses enhance customerservice and increase productivity. Capable of handling voice mail,modems, credit card readers and fax machines, PARTNER ACS alsooffers businesses caller ID and unique line ringing, which allowsusers to personalize their calls.

The MERLIN MAGIX Integrated System is an all-in-one digitalphone system providing customers with a complete communicationssolution. It is fully integrated for voice and Internetcommunication, and supports a wide range of business applicationsfor customer care, eBusiness, employee productivity, and suppliertransactions. The MERLIN MAGIX system, which handles up to 80telephone lines, and accommodates a variety of digital telephones,provides connectivity to fax machines, modems and all other devicesfor fast and reliable data communication.

Resellers that would like more information or to set-up anaccount with Westcon should contact Tatiana Maguire at 905-212-2678or

About Avaya
Avaya Inc. designs, builds and manages communications networks formore than 1 million businesses worldwide, including 90 percent ofthe FORTUNE 500®. Focused on businesses large to small, Avaya is aworld leader in secure and reliable Internet Protocol (IP)telephony systems and communications software applications andservices.

Driving the convergence of voice and data communications withbusiness applications — and distinguished by comprehensiveworldwide services — Avaya helps customers leverage existing andnew networks to achieve superior business results. For moreinformation visit the Avaya Web site:

About Westcon
Westcon is a channel provider of networking technology and apision of the global Westcon Group, Inc. The Company offersproducts and services for connectivity, remote access, Internet ande-business, IP telephony, virtual private networks,videoconferencing, wireless connectivity and network security.Westcon is located at 520 White Plains Road, Suite 100, Tarrytown,NY, 10591-5167. Tel.: (914) 829-7170. Fax: (914) 829-7137.Internet:

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