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Avaya Sponsors 8th Annual Gartner Conference on the Future of IT

08-19-2003
  • Global leader in IP telephony* to showcase how its portfolio ofsolutions and services help companies reduce costs, lower risk andgrow revenue

Avaya Inc. (NYSE:AV) a leading global provider of communicationsnetworks and services for businesses today announced that it issponsoring the 8th Annual Gartner Conference on the Future of IT.The event will be held from August 19 to 21 at the Hotel Gran MeliáWTC, in São Paulo. Directed at decision makers in IT and finance,Gartner's 8th Annual The Economics of IT: Exploiting Technology forBusiness Advantage will present, real-life case studies andinteractive panel discussions during the two day event.

Avaya Inc. (NYSE:AV) a leading global provider of communicationsnetworks and services for businesses today announced that it issponsoring the 8th Annual Gartner Conference on the Future of IT.The event will be held from August 19 to 21 at the Hotel Gran MeliáWTC, in São Paulo. Directed at decision makers in IT and finance,Gartner's 8th Annual The Economics of IT: Exploiting Technology forBusiness Advantage will present, real-life case studies andinteractive panel discussions during the two day event.

Avaya will showcase its solutions in enterprise communicationsincluding: IP telephony, data and voice converged networks andcontact centers, multi-vendor network infrastructure management,CRM, and SYSTIMAX® Structured Connectivity Solutions, which enablesuperior performance in data, voice and video on corporatenetworks.

"Avaya will show how its solutions help companies drive businessresults and how IP telephony helps our customers become morecompetitive," explains Elza Okabayashi, solutions manager, AvayaBrasil. "We offer solutions that cover the entire communicationprocess: from the very first contact through a Contact Center up tofinal delivery. Our solutions are cost effective, and helpcompanies lower risk and increase revenues. In communications, thecompany with the most effective and efficient technology is the onethat will stand out among competitors," adds Okabayashi.

The company will also present Avaya Global Services, whichrecently inaugurated its Network Operation Center (NOC) thatmanages and monitors converged and multivendor networks of itscustomers in Brazil. "What makes us unique is our ability to manageapplications, systems and services that simplify the complex andwork with existing technologies to enable our customers to unlockvalue and potential from their network," says Dirceu Torres Jr.,Director, Avaya Global Services, Brazil. The unit offers technicalsupport through a team of engineers and consultants specialized inconverged voice and data.

The Connectivity Solutions business unit, a global leader in theenterprise structured connectivity solutions market, will also berepresented in the conference. "No network nor business can runwithout a proper cabling infrastructure," explains RicardoMattiello, Connectivity Solutions Director for Avaya Brazil. "Oursolutions provide the best signal/noise ratio and offers highreliability in communication traffic. It helps to protectcustomer's investment by offering superior results at lower costs,and enhancing network performance as a whole."

Lectures

  • Aug.19, 3:45 to 4:10 pm: Educational Session with ElzaOkabayashi, Solutions Manager, Avaya Brazil talks about CRM at theevent. The theme is "Reduction of Costs, Increasing Revenues andMinimizing Risk". The keynote will focus on how Contact Centerbusiness imperatives can affect a corporation globally.
  • Aug 20, 2:25 to 3:40 pm: Discussion Panel by DimitriusOliveira, Professional Services Manager, Avaya Brazil, will presentthe case study covering the implementation process of innovativeAvaya IP technology by the Instituto Curitiba de Informática. Theexhibition will cover how the IP technology, in use by a ContactCenter is able to bring significant Return On Investment.


About Avaya
Avaya Inc. designs, builds and manages communications networks formore than 1 million businesses worldwide, including 90 percent ofthe FORTUNE 500®. Focused on businesses large to small, Avaya is aworld leader in secure and reliable Internet Protocol (IP)telephony systems and communications software applications andservices.

Driving the convergence of voice and data communications withbusiness applications — and distinguished by comprehensiveworldwide services — Avaya helps customers leverage existing andnew networks to achieve superior business results. For moreinformation visit the Avaya Web site: http://www.avaya.com

*Synergy Research report published May 19, 2003,measuring IP telephony market share in Q1 2003.

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