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Avaya Strengthens Channel for Converged Communications in Canada,Adding Two New Value Added Resellers

04-01-2003

Avaya (NYSE: AV), a leading global provider of communicationsnetworks and services, today announced that

Avaya (NYSE: AV), a leading global provider of communicationsnetworks and services, today announced that Symtech Canada Ltd.,and Quiettouch Inc. both of Toronto, have joined Avaya'sBusinessPartner program, further strengthening Avaya's channelsupport for converged communications solutions for Canadianenterprises.

As Avaya BusinessPartners, Symtech and Quiettouch will deliverpre-sales, installation, training and post sales support for AvayaConverged Infrastructure solutions to enterprise customers acrossOntario, including Avaya MultiService Networking solutions, AvayaVirtual Private Network (VPN) portfolio and Avaya Wireless LANsolutions.

"To meet the increasing demands of Canadian enterprises forconvergence solutions, Avaya is working to expand its partnershipswith top VARs and resellers to help accelerate productavailability," said Steve O'Brien, area vice president for IndirectChannels, Avaya Canada. "We were impressed with the caliber ofnetworking expertise and commitment to service demonstrated by bothSymtech and Quiettouch. Avaya will continue to work closely withthem to help deliver the benefits of Avaya's comprehensiveconverged communications solutions to their customers."

Symtech and Quiettouch have received intensive training throughAvaya University's product authorization and certification program— including training in converged communications, contact center,voice and data networking, communications applications, systemmaintenance and network design and configuration. The programprovides Avaya BusinessPartners with the technology and Avayaproduct knowledge needed to design and implement effectiveconverged communication solutions for enterprise customers.

"Avaya's products permit us to build total solutions that haveall the features our customers require for integrated environments.Wireless networking and IP Telephony are key components innetworking today," said Don Jackson, vice president of Engineering,Symtech Canada Limited. "We recognized Avaya's leadership in themarketplace and are pleased to join the BusinessPartnerProgram."

"With the IP VPN market ready to explode, we are excited aboutour partnership with Avaya as it opens new opportunities forQuiettouch, and extends the depth of the solutions we can offer ourclients," said Dave Templeton, Quiettouch Inc. "Avaya'scertification program helped give us the tools and informationrequired to provide the best possible service."

About Avaya BusinessPartner Program
The Avaya BusinessPartner Program includes channel partners inAvaya's annual business planning, ensuring channel readiness andhelping partners determine how Avaya solutions work within theirbusiness plans. The program offers channel partners a competitivediscount structure, as well as training and education to assistchannel partners in developing the skills necessary to exceed theexpectations of their customers. Channel partners will also haveaccess to global technical support to ensure maximum reliabilityand up-time for customers. The BusinessPartner program alsoprovides marketing and sales support that includes lead generation,access to Avaya channel managers to assist in closing sales, andthe ability to participate in Avaya's customer showcase andworldwide customer briefing centers.

About Symtech Canada Ltd.
Symtech Canada Limited was founded in 1987 and is a nationalcompany with offices in all the major centers in Canada. Thecompany has an excellent growth record and has added new servicesto meet customer needs. Symtech offers LAN, WAN and WLAN networkdesign and architecture services as well as field service andRemote Network Management. Symtech is a certified supplier of Avayacabling and provides network solutions using traditional cabling aswell as fiber optic and wireless technologies for both LAN and WANenvironments. This includes technologies ranging from UTP(Unshielded Twisted-Pair) to optical transmission using DWDM (DenseWave pision Multiplexing) and wireless OFDM (Orthogonal Frequencypision Multiplexing) Systems. Our customers rate us highest for aquality of service and attention to their inpidual needs.

About Quiettouch Inc.
Quiettouch Inc. is a Managed Services Provider focused on theFinancial Sector. The company is active in providing its clients99.999 % uptime capabilities from its World Class Hostingfacilities. Quiettouch has been in business for 20 years. Today thecompany brings all of its talents to processing over 11,000transactions per second and takes an active part in keeping its21,000 connected clients customers up and active 7/24/365. For moreinformation visit: http://www.quiettouch.com

About Avaya
Avaya Inc. designs, builds and manages communications networks formore than 1 million businesses worldwide, including 90 percent ofthe FORTUNE 500®. Focused on businesses large to small, Avaya is aworld leader in secure and reliable Internet Protocol (IP)telephony systems and communications software applications andservices.

Driving the convergence of voice and data communications withbusiness applications — and distinguished by comprehensiveworldwide services — Avaya helps customers leverage existing andnew networks to achieve superior business results.

Avaya has Canadian headquarters in Markham, Ontario, and officesacross the country. For more information about Avaya, visit its Website at http://www.avaya.com.

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