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Avaya Unified Communication Center Provides Growing MobileWorkforce with Integrated Communications, Business-criticalInformation and Collaboration Tools

01-08-2003
  • Suite of software and hardware provides flexible migration tonext-generation technology by extending the capabilities ofexisting communications networks

Avaya Inc. (NYSE:AV), a leading global provider of communicationsnetworks and services for businesses, today announced Avaya™Unified Communication Center. The product is an integrated suite ofsoftware and hardware that delivers wireless, Web andspeech-enabled access to applications including messaging,communications and collaboration tools. From phones, cellularphones, PCs or wireless handheld devices, workers can easily manageemail, voice mail and fax messages, in addition to accessingcritical business communication applications such as calling,conferencing, company directories, desktop calendar and taskfunctions.

Avaya Inc. (NYSE:AV), a leading global provider ofcommunications networks and services for businesses, todayannounced Avaya™ Unified Communication Center. The product is anintegrated suite of software and hardware that delivers wireless,Web and speech-enabled access to applications including messaging,communications and collaboration tools. From phones, cellularphones, PCs or wireless handheld devices, workers can easily manageemail, voice mail and fax messages, in addition to accessingcritical business communication applications such as calling,conferencing, company directories, desktop calendar and taskfunctions.

The Labour Force Survey, National Statistics department,highlighted that in 2001 2.2 million people in the UK — 7.4 percent of the employed population — were remote workers, an increaseof 65 per cent since 1997. Avaya Unified Communication Center willhelp companies meet the needs of the increasingly mobile globalworkforce by extending the functionality of current messagingsystems.

Avaya is the worldwide leader in unified messaging and voicemessaging systems, with more than 100 million mailboxes currentlydeployed in small, medium and large enterprises globally.

GoAmerica Inc. (NASDAQ: GOAM), a leading wireless data servicesprovider is already using Avaya Unified Communication Center tomake the most of its existing Avaya INTUITY™ AUDIX® and MicrosoftOutlook investments. GoAmerica employees now use a single point toaccess their voice mail, email and fax messages, contactdirectories, calls and conferencing. Using wireless handhelddevices, employees can upload messages, manage voice mail featuresand control incoming and outgoing calls. On the web, GoAmericaemployees use Avaya Unified Communication Center to accesscorporate directories and set up conference calls with team membersacross multiple locations.

"At GoAmerica, we have many remote and mobile employees," saidLiz Roth, director of Business Development for GoAmerica. "Uponintroducing Avaya Unified Communication Center to the staff, we sawthe immediate value of accessing all important communications toolsfrom a single access point. By integrating the product withwireless devices and the Web, our employees benefit from theconvenience of accessing Avaya Unified Communication Centerwherever they travel for business."

"Because employees today are so dependent on their desktopapplications for day-to-day functions, it is extremely importantthat mobile workers have access to their calendar information,company directory and tasks lists," said Joe Gagan, senior analyst,The Yankee Group. "Avaya Unified Communications Center allows themobile worker easy access to this vital organisational informationvia a of variety devices. We believe that this type of solutionwill prove to be very well adopted. Avaya is one of the leaders inunified messaging deployments and should do very well with thisproduct."

Avaya Unified Communication Center encompasses four categoriesthat are the building blocks of Unified Communication:

  • Message Management uses voice to control email, voicemail and fax for quicker response to customers, colleagues andpartners.
  • Calling and Conferencing Management supports instant"any media" conferencing and collaboration with a full suite ofservices, including calling, voice conferencing, data sharing,video conferencing and web casting applications.
  • Contact and Information Management offers integratedaccess to directories and databases, including calendars andcorporate information stores, to speed customer responseactivities, transactions and workflow.
  • Personal Efficiency Management tools, such as findme/reach me/hide me, remote location establishment and automaticmessage sorting, are rules-based functions that allow the user tocustomise communications for higher productivity and betterresponsiveness.


"Companies are looking for ways to protect and extend the valueof their network investments," said Richard Jenner, product managerfor Avaya's Unified Communication Centre in Europe, the Middle Eastand Africa. "Avaya Unified Communication Center offers a practicalway to deliver the virtual desktop without re-inventing the wheel.This allows businesses to meet evolving communications needsquickly and cost-effectively."

Richard Keatinge, CEO from Avaya's business partner, ConnectCommunications Group commented: "We are very excited about thebusiness opportunities for speech access with Unified CommunicationCenter — especially with existing system sales and as anapplication to build on IP telephony networks. Customers who havealready been given a preview of the product have been blown away bythe ease with which they can respond to messages, make calls, andget access to information. Also, we believe there is an excellentreturn on investment for customers where typically the system willpay for itself within six months."

The first release of Avaya Unified Communication Center will beavailable in February 2003 in the UK and Ireland direct from Avayaand through its network of existing business partners. Prices forAvaya Unified Communication Center will range from about £260 to£390 per user, depending on network configurations and the numberof users.

Currently, Avaya Unified Communication Center integrationsoftware operates with Avaya message servers, including INTUITY™AUDIX®, Octel® 200/300, Octel 250. Also, the systems operate withAvaya Enterprise Class IP Solutions (ECLIPS) portfolio of Avaya™Media Servers and Avaya™ Media Gateways, using Avaya MultiVantage™Software, which provides the full capabilities of traditional phonesystems on an IP converged network. To help more companies extendthe value of their existing communications networks, Avaya plans tomake available Avaya Unified Communication Center for multi-vendormessage and communication systems later this year.

About Avaya
Avaya Inc. designs, builds and manages communications networks formore than 1 million businesses worldwide, including 90 percent ofthe FORTUNE 500®. Focused on businesses large to small, Avaya is aworld leader in secure and reliable Internet Protocol (IP)telephony systems and communications software applications andservices.

Driving the convergence of voice and data communications withbusiness applications — and distinguished by comprehensiveworldwide services — Avaya helps customers leverage existing andnew networks to achieve superior business results. For moreinformation visit the Avaya Web site: http://www.avaya.com

About Connect Communications Group
Connect Communications Group is EMEA's leading independentprovider of managed messaging services, with offices in London,Frankfurt, Paris and Kuala Lumpur. From start-up in 1992, Connecthas grown rapidly to serve users in 35 countries worldwide. Clientsinclude some of the world's largest corporations. They choseConnect because it is platform-independent, focusing exclusively onmessaging technology with innovative, flexible services, whichinclude consulting, managed service, system implementation, andtraining (www.connectcomms.com).

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