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Avaya Upgrades Networks at Raytheon for Convergence, ImprovedProductivity and Reduced Operating Costs

  • $4.2 million project serves employees in two pisions atfacilities in California and Massachusetts

Avaya Inc. (NYSE:AV), a leading global provider of communicationsnetworks for businesses and government, today announced that it hasupgraded networks at three Raytheon facilities, giving the companythe ability to improve productivity, simplify administration andlower operating costs by converging its voice and datainfrastructure. Valued at $4.2 million, the new networks will serveRaytheon's Space and Airborne Systems pision in El Segundo andPt. Mugu, Calif., and its Integrated Defense Systems pision inAndover, Mass.

Avaya Inc. (NYSE:AV), a leading global provider ofcommunications networks for businesses and government, todayannounced that it has upgraded networks at three Raytheonfacilities, giving the company the ability to improve productivity,simplify administration and lower operating costs by converging itsvoice and data infrastructure. Valued at $4.2 million, the newnetworks will serve Raytheon's Space and Airborne Systems pisionin El Segundo and Pt. Mugu, Calif., and its Integrated DefenseSystems pision in Andover, Mass.

The California portions of the project were sold in conjunctionwith North America Communications Resource (NACR), one of Avaya'slargest BusinessPartners.

Raytheon will converge its voice and data applications onto asingle unified, packet-based network and provide new capabilitiesto address specific business needs for each location. The enhancednetwork capabilities are based on Avaya MultiVantage™ Software.

"Working with Avaya, we were able to add a host of new featuresthat simplify systems administration, improve survivability andproductivity, and make it easier to reach our employees," said JayNyberg, manager of IT Telecommunications for Raytheon IntegratedDefense Systems. "In addition, we now have an evolutionary path tothe future with platforms that allow us to converge our voice anddata applications and realize even further savings."

Survivable network for California pision supportsone-number access
The Avaya network serving 6,000 Raytheon employees in El Segundoand Pt. Mugu will ensure the continuity of Raytheon's businessoperations, with duplicate processors programmed to take over callcontrol if there is a disruption in the primary server location.The network is based on an Avaya™ S8700 Media Server, whichprovides businesses with a flexible, scalable platform for evolvingto a converged voice and data network, while reducing costs andsimplifying network administration.

The California facilities will have the ability to use Avayavoice mail and "meet me" conferencing to improve productivity, aswell as an Avaya Extension to Cellular solution that can seamlesslyforward network calls to a cell phone if an employee is away fromthe office. Meet-me conferencing will help Raytheon lower costs byallowing up to six employees to dial into an audio conferencingbridge on the MultiVantage platform and eliminate the need forexpensive third-party conferencing services.

In addition, the software provides Raytheon with the ability toimplement Malicious Call Trace, an Avaya application that supportsthe stringent security measures Raytheon deploys throughout itsbusiness.

IP telephony, wireless solution improve productivity atmanufacturing plant
Avaya upgraded the Avaya DEFINITY® Enterprise CommunicationsServer used by the more than 3,800 employees at Raytheon'smanufacturing facility in Andover, Mass., to give remote workerssimple, one-step access to the corporate network for both voice anddata. Avaya added MultiVantage software—which supports an open,standards-based, multivendor environment—and equipped the serverfor IP telephony.

Raytheon's network will include both traditional and IP deskphones, as well as IP Softphones that provide telephone access froma PC or laptop computer. As a result, employees who travel or workin virtual offices can access the full functionality of their deskphone remotely.

In addition, Raytheon chose Avaya's Wireless Business Solutionfor the DEFINITY to provide untethered access to calls and improvethe productivity of its managers when they visit the manufacturingshop floor.

Both the California and Massachusetts networks will be supportedby Avaya Services, an organization of more than 8,500 Avayaemployees who design, implement, manage and service both Avaya andmultivendor networks worldwide.

About Raytheon
Raytheon Company (NYSE: RTN), with 2002 sales of $16.8 billion, isan industry leader in defense, government and commercialelectronics, space, information technology, technical services, andbusiness and special mission aircraft. With headquarters inLexington, Mass., Raytheon employs more than 76,000 peopleworldwide.

About NACR
Headquartered in Eagan, Minn., NACR is an Avaya "Diamond Dealer"and one of its largest BusinessPartners worldwide. NACR providescommunications solutions throughout the United States, includingdesign and implementation plus full service offerings complementedby Avaya system maintenance services. The company has 230 employeesin 55 locations. For more information visit

About Avaya
Avaya Inc. designs, builds and manages communications networks formore than 1 million businesses worldwide, including 90 percent ofthe FORTUNE 500®. Focused on businesses large to small, Avaya is aworld leader in secure and reliable Internet Protocol (IP)telephony systems and communications software applications andservices.

Driving the convergence of voice and data communications withbusiness applications — and distinguished by comprehensiveworldwide services — Avaya helps customers leverage existing andnew networks to achieve superior business results. For moreinformation visit the Avaya Web site:

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