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Avaya and DCM Communications Install Converged Network for NewFederal Law Enforcement Training Center

  • Merged voice and data simplifies administration, significantlyreduces infrastructure costs

Avaya Inc. (NYSE:AV), a leading global provider of communicationsnetworks for businesses and government, today announced that it hasteamed with DCM Communications, an Avaya BusinessPartner, toinstall a converged voice and data network for the new Federal LawEnforcement Training Center (FLETC) in Cheltenham, Md. The newnetwork greatly simplifies system administration for the Centerwhile significantly reducing infrastructure and operating costs.

Avaya Inc. (NYSE:AV), a leading global provider ofcommunications networks for businesses and government, todayannounced that it has teamed with DCM Communications, an AvayaBusinessPartner, to install a converged voice and data network forthe new Federal Law Enforcement Training Center (FLETC) inCheltenham, Md. The new network greatly simplifies systemadministration for the Center while significantly reducinginfrastructure and operating costs.

The FLETC, a bureau of the Department of the Treasury, isheadquartered at Glynco, Ga. It is a consolidated trainingoperation that serves the needs of 76 partner agencies throughoutthe Federal government. More than 75 federal agencies train atFLETC, including the Capitol Police, the Bureau of Alcohol, Tobacco& Firearms, the U.S. Secret Service, the Border Patrol, theBureau of Prisons and the Transportation Security Administration.The FLETC at Cheltenham was established in 2000 to providefirearms, driving and other continuing professionalre-qualification training for more than 19,000 Federal lawenforcement officers and agents located in the Washington, D.C.,area.

The new Avaya network gives the Cheltenham campus a unified,packet-based infrastructure for transmitting both voice and dataapplications, allowing the Center to route telephone calls over itsown private data network.

"Simplicity was an important driver for the Center in making themove to Internet Protocol telephony," said Joyce Nohowel, presidentof DCM. "The organization wanted a single vendor and a singlenetwork to handle their voice and data needs — freeing them toconcentrate on their core training mission instead oftime-consuming systems administration tasks." Nohowel estimatesthat building a converged network saved the training center 30% ormore in infrastructure costs, along with on-going savings inexpenses and labor involved in administering and maintainingseparate voice and data facilities.

"The Cheltenham site will serve as a real technology showplaceand will allow the FLETC and Treasury to explore the benefits ofadopting converged networks at other locations," Nohowel added.

The initial installation at Cheltenham is designed to support110 personnel and is expected to grow to support 500 as additionalbuildings at the training facility are brought online.

Avaya MultiVantage™ Software serves as the heart of the newnetwork. A highly reliable voice application based on openstandards, it supports more than 500 telephony features and isscalable to accommodate future growth and an evolution to InternetProtocol (IP) Telephony. According to recent market reports, Avayais the U.S. leader in IP Telephony1 and holds secondplace worldwide2.

Other IP telephony and data products used in the network includeAvaya™ S8700 Media Servers, Avaya™ G600 Media Gateways, IPtelephones, software-based Avaya™ IP Softphones, Intuity™ MessageManager, Cajun® Network Switches and Avaya™ MultiService NetworkManagement Software. Network design and installation were managedby Avaya Network Consulting Services, organization of more than8,500 Avaya employees who design, implement, manage and serviceboth Avaya and multivendor networks worldwide.

The FLETC network was purchased through Avaya's blanket purchaseagreement with the Department of Treasury — a multiyear,multimillion dollar contract covering voice and data solutionsprovided by Avaya to the agency and its bureaus.

About DCM Communications
Based in Columbia, Md., DCM Communications is a woman-owned smallbusiness and a certified member of the Avaya BusinessPartnerProgram. Founded in 1964, DCM specializes in voice and datacommunications systems, customer relationship management solutions,unified communication solutions, disaster avoidance solutions, andmaintenance and customer service. The company's senior staff hasmore than 140 years combined experience in communicationstechnology. For more information, visit the DCM Web site:

About Avaya
Avaya Inc. designs, builds and manages communications networks formore than 1 million businesses worldwide, including 90 percent ofthe FORTUNE 500®. Focused on businesses large to small, Avaya is aworld leader in secure and reliable Internet Protocol (IP)telephony systems and communications software applications andservices.

Driving the convergence of voice and data communications withbusiness applications — and distinguished by comprehensiveworldwide services — Avaya helps customers leverage existing andnew networks to achieve superior business results. For moreinformation visit the Avaya Web site:

1 Avaya emerged as the number one vendor in IPtelephony in the U.S., capturing 25 percent of the entire market.The figures — supplied by InfoTech's recent InfoTrack forEnterprise Communications Report for the third quarter of 2002 —showed that Avaya took the leadership position in the U.S. overallIP-PBX market, with total shipments up by 169 percent from thethird quarter of 2001 to the third quarter of 2002.
2 Avaya ranks number two worldwide — with 22 percent ofthe overall IP telephony market — according to global figuresprovided by Synergy Research Group's report on Enterprise Voiceover IP (VoIP). The report also notes that Avaya grew faster thanits competitors, increasing its total IP telephony lines shippedworldwide by 83 percent, from the second quarter of 2002 to thethird quarter of 2002.

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