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Avaya and Telefónica Data Sign Agreement to Offer IntegratedSolutions

03-12-2003

Avaya Inc. (NYSE:AV), a leading global provider of communicationsnetworks and services for businesses, today announced it has signedan agreement with Telefónica Data, a subsidiary of Telefónica thatprovides global communications services to businesses, to offerintegrated solutions for customers in Argentina.

Avaya Inc. (NYSE:AV), a leading global provider ofcommunications networks and services for businesses, todayannounced it has signed an agreement with Telefónica Data, asubsidiary of Telefónica that provides global communicationsservices to businesses, to offer integrated solutions for customersin Argentina.

Telefónica Data, one of Latin America's leading integration andconsulting companies, will be responsible for identifying,selecting and integrating the most appropriate products andsolutions from Avaya based on customer needs. They will also managethe implementation process for complex projects and ensure that theAvaya solution meets the customers' business requirements.Utilizing Telefónica Data's skills and resources will enable Avayato undertake complex implementations for enterprises throughoutLatin America, and move into wider markets. In addition, TelefónicaData's presence and strength in Latin America opens up a number ofmarkets and opportunities for Avaya through projects initiated byTelefónica Data.

Through the partnership, Telefónica Data will offer small tolarge businesses applications that use Avaya contact centers, PBXs,IP telephony equipment, Local Area Network (LAN) and Wide AreaNetwork (WAN) equipment, network cabling and professional andconsulting services. In addition, Telefónica Data will have accessto Avaya technical information and use of Avaya tools forconfiguration and drafting of proposals.

The agreement, Avaya's first with a service provider in theSouthern Cone, will facilitate the distribution of offers and maybe extended to other countries in Latin America.

According to Luis Gimenez, sales director for Avaya in theSouthern Cone, a relationship with Telefónica Data was chosenbecause of its presence in Argentina and throughout the LatinAmerican market. "This relationship enhances Avaya's ability toprovide the ultimate level of customer support from sales rightthrough to successful implementation, using a very high quality andhighly skilled group of professionals. Telefónica Data's systemsintegration business is growing strongly and this businesspartnership will undoubtedly present a number of new opportunitiesfor both companies."

About Avaya
Avaya Inc. designs, builds and manages communications networks formore than 1 million businesses worldwide, including 90 percent ofthe FORTUNE 500®. Focused on businesses large to small, Avaya is aworld leader in secure and reliable Internet Protocol (IP)telephony systems and communications software applications andservices.

Driving the convergence of voice and data communications withbusiness applications — and distinguished by comprehensiveworldwide services — Avaya helps customers leverage existing andnew networks to achieve superior business results. For moreinformation visit the Avaya Web site: http://www.avaya.com.

About Telefónica Data
Telefónica Data is the "Grupo Telefónica's" business unit thatoperates throughout the world providing data communication andintegral Internet solutions and information services forbusinesses. Telefónica Data provides the service to more than70,000 clients in the 15 countries of America and Europe where itis present and in the year 2001 had revenues of US$1.7 billion."Telefónica Data Argentina" originates as a continuation of"Advance Telecomunicaciones S.A", a company of the Group which,since its creation in 1997, grew until it became the leader of theArgentine market. It provides the data transmission service tocorporations as well as to the small and medium sizedcompanies.

Since January 2001, the company focuses its operations onproviding integral solutions for Big Corporations and New EconomyPlayers (NEP's), (ASPs, dot com firms, etc.) throughout thecountry. Furthermore, through IP business units, it providesengineering and consulting services in IP solutions such ase-business, e-commerce, CRM and call centers; and carries outsolutions integration projects.

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