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Avaya to Host Seminars on Communications Solutions that HelpCompanies Create Customer Loyalty

10-17-2003
  • Seminars to take place in Mexico City and Monterrey on October22 and 23

Avaya Inc. (NYSE:AV), a leading global provider of communicationsnetworks and services for businesses today announced that it willpresent seminars in Mexico City and Monterrey that will provideattendees with information on how communications solutions canimprove customer loyalty and retention and drive business results.

Avaya Inc. (NYSE:AV), a leading global provider ofcommunications networks and services for businesses today announcedthat it will present seminars in Mexico City and Monterrey thatwill provide attendees with information on how communicationssolutions can improve customer loyalty and retention and drivebusiness results.

Entitled "Solutions for Multiple Access to Contact Centers:Building Loyalty with Every Customer Interaction," the seminarsfeature presentations by Avaya experts who will discuss how toimprove performance by using new applications to increase serviceand reduce costs, as well as new products to optimize contactcenter effectiveness. The event will also feature important leadersin the customer service and call center industry in Mexico such asMaria Eugenia García, director of the Mexican Institute ofTelemarketing, who will present an overview of the contact centerindustry in Mexico.

The seminar includes demonstrations as well as a customer casestudy on how Telvista, a leading call center outsourcer forcompanies such as Telmex, Mexicana de Aviación and Bimbo, hassuccessfully implemented contact center solutions that have helpedthe company increase customer service while reducing costs.

"Today's contact centers face tremendous challenges meetingcustomer expectations, increasing revenues and managing expenses.Customers are not just calling, they are sending e-mail, leveraginglower cost web and speech self-service and expecting companies toknow them personally regardless of the media they choose," explainsEnrique Villegas, marketing director for Avaya Mexico.

One solution that will be highlighted is the Avaya InteractionCenter, which intelligently routes customers in their preferredmedium of communication to the appropriate workers within thecontact center, and provides employees with the customer,transaction, and product information they need to deliver qualityservice.

The seminars will be held in Mexico City on October 22 in theCentro Banamex (Salon Iturbide) and on October 23 in Monterrey atthe Hotel Presidente Intercontinental Salon Continental II.Registration begins at 8:00am. For additional information and toregister for the conference, visit www.avaya.com.mx.

About Avaya
Avaya Inc. designs, builds and manages communications networks formore than 1 million businesses worldwide, including 90 percent ofthe FORTUNE 500®. Focused on businesses large to small, Avaya is aworld leader in secure and reliable Internet Protocol (IP)telephony systems and communications software applications andservices.

Driving the convergence of voice and data communications withbusiness applications — and distinguished by comprehensiveworldwide services — Avaya helps customers leverage existing andnew networks to achieve superior business results. For moreinformation visit the Avaya Web site: http://www.avaya.com

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