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Avaya to Purchase Assets from VISTA

09-25-2003
  • Acquisition of software tools and service business unitsaugments and expands multi-vendor capabilities of Avaya GlobalServices

Avaya Inc. (NYSE:AV), a leading global provider of communicationsnetworks and services for business, today announced an agreementwith VISTA Information Technologies Inc. (VISTA), a leadingprovider of enterprise customer interaction solutions, to acquireVISTA's Professional Services and Managed Services business unitsand purchase selected service delivery technology assets. Theseacquisitions will enhance Avaya Global Services' delivery ofend-to-end design, implementation and management services forconverged, multi-vendor networks. Financial terms of the agreementwere not disclosed and completion of the transaction is subject tocustomary conditions.

Avaya Inc. (NYSE:AV), a leading global provider ofcommunications networks and services for business, today announcedan agreement with VISTA Information Technologies Inc. (VISTA), aleading provider of enterprise customer interaction solutions, toacquire VISTA's Professional Services and Managed Services businessunits and purchase selected service delivery technology assets.These acquisitions will enhance Avaya Global Services' delivery ofend-to-end design, implementation and management services forconverged, multi-vendor networks. Financial terms of the agreementwere not disclosed and completion of the transaction is subject tocustomary conditions.

Under the agreement, Avaya will acquire software tools thatstreamline integration of complex multi-channel, multi-vendorcontact center networks and enhance remote network managementcapabilities. Consultants from the VISTA Professional Services,Network Management and the Technology Research and Developmentteams will join similar groups within Avaya. The consultants whojoin the Avaya Professional Services organization carry industrycertifications and qualifications from major technology providersincluding Avaya, Cisco, Microsoft and Nortel, and have significantexperience integrating multi-vendor contact centers and convergedvoice and data networks.

"Expanding the depth and capacity of our services skill-set andadding new service delivery tools enhances Avaya's ability to helpcompanies take advantage of business-transforming technologies,such as converged voice and data networks and multi-media contactcenters," said Lou D'Ambrosio, group vice president of Avaya GlobalServices. "This delivers on our strategy to increase Avaya'smulti-vendor service capabilities and augments the reach of ourprofessional consulting and managed services groups."

The transaction is expected to be complete in early October.

About Avaya
Avaya Inc. designs, builds and manages communications networks formore than 1 million businesses worldwide, including 90 percent ofthe FORTUNE 500®. Focused on businesses large to small, Avaya is aworld leader in secure and reliable Internet Protocol (IP)telephony systems and communications software applications andservices.

Driving the convergence of voice and data communications withbusiness applications — and distinguished by comprehensiveworldwide services — Avaya helps customers leverage existing andnew networks to achieve superior business results. For moreinformation visit the Avaya Web site: http://www.avaya.com

Avaya Global Services
Avaya Global Services includes more than 7,000 consultants,professionals and research and development experts, 23 networkoperations and 13 technical centers worldwide. The Avaya Servicesteam can assess, plan, design, manage and maintain converged voiceand data networks, including multi-vendor local area and wide areanetworks. For more information about all offerings from AvayaGlobal Services, please visit: http://www1.avaya.com/services.

About VISTA Information Technologies, Inc.
VISTA Information Technologies, Inc. (VISTA) is a leader in theemerging field of Customer Interaction Solutions, and an expert inconvergence services that unify and build customer relationshipsacross multiple communications channels — voice, voice over IP,interactive voice recognition, email, Web, fax, speech recognition,wireless, imaging, and e-commerce systems — while reducing costsand increasing revenues. VISTA is headquartered in Herndon, VA, andcan be found on the Web at www.vistait.com.

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