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Central Telecom Goes Platinum With Avaya's Leading AccreditationStatus

02-17-2003

Avaya Inc (NYSE: AV), a leading global provider of communicationsnetworks and services for businesses, today announced that it hasawarded systems integrator, Central Telecom its Platinum businesspartner status. This is the highest level of accreditation for abusiness partner and makes Central Telecom one of only two Avayabusiness partners with Platinum status in Europe, the Middle Eastand Africa. The accreditation was awarded to Central Telecom afterrigorous assessment of its support for customers, and certificationand sales of Avaya systems. This caps the most successful 12 monthperiod in Central Telecoms' history where it achieved sales of over£20 million.

Avaya Inc (NYSE: AV), a leading global provider ofcommunications networks and services for businesses, todayannounced that it has awarded systems integrator, Central Telecomits Platinum business partner status. This is the highest level ofaccreditation for a business partner and makes Central Telecom oneof only two Avaya business partners with Platinum status in Europe,the Middle East and Africa. The accreditation was awarded toCentral Telecom after rigorous assessment of its support forcustomers, and certification and sales of Avaya systems. This capsthe most successful 12 month period in Central Telecoms' historywhere it achieved sales of over £20 million.

This coveted accreditation underlines Central Telecom's in-depthunderstanding of implementing Avaya's IP telephony systems andapplications to provide excellent service for its multi-nationalcustomer base. The accreditation provides Central Telecom with anumber of benefits including: lead referrals for strategic projectssuch as enterprise contact centre implementations; priority accessto bring customers to Avaya's pan-EMEA Business Convergence centreto demonstrate the latest convergence technologies; and additionaltraining for pre-sales staff.

To achieve Platinum business partner status, Central Telecom wasrequired to meet Avaya's assessment criteria across its fouroffices in Burton-on-Trent, London, Guildford and Manchester. Thecriteria covered three main areas:

  • Business commitment — Central Telecom was required tomeet revenue targets and maintain certain levels of inventory ofAvaya systems. The company exceeded the revenue target for Avayasystems over the last 12 months
  • Customer support — Central Telecom was evaluated on-siteover a two-day period by an Avaya Service Assessment Team. Keyassessment components included: systems and processes; generalfield applications; installation and project management;operational performance; spares management; and logistics and;
  • Inpidual certification — Central Telecom was requiredto demonstrate specific numbers of Avaya certified engineersqualified at the trainee, specialist and professional levels on theAvaya suite of systems, applications and services. Central Telecomhas over 125 Avaya certified engineers who have implemented a rangeof IP telephony systems and applications tailored to verticalsectors from finance to government.


"To be only the second company in EMEA to be awarded Platinumbusiness partner status reflects the strength of our relationshipwith Avaya and demonstrates our sales expertise and exceptionalcommitment to quality and customer care," commented CentralTelecom's business development director, Spencer Bradshaw.

Clive Sawkins, vice-president for Avaya in the UK and Irelandsaid: "Over the last 12 months, Central Telecom has implementedhundreds of Avaya systems for customers large and small fromCentrica to e-Business integrator, Differentis. This is asignificant achievement and highlights Central Telecom'sunderstanding and expertise in its local markets as well asconverged communication systems which give a great advantage forbusinesses — particularly in the current, tough economy whereeffective communication and service for customers is critical."

Central Telecom supplies the following products from Avaya'sportfolio of IP telephony systems, communications softwareapplications and services: ECLIPS converged communication systemand MultiVantage™ software for larger organisations; Avaya™ IPOffice and INDeX™ converged communication systems for SMEs;wireless systems; Multimedia Contact Center™; Predictive DiallingSystem™; and Unified Messenger™ messaging system.

Note To Editors: Photography available onrequest

About Avaya
Avaya Inc. designs, builds and manages communications networks formore than one million businesses around the world, including 90percent of the Fortune 500. A world leader in secure and reliableInternet Protocol (IP) telephony systems, communications softwareapplications and services, Avaya is driving the convergence ofvoice and data applications across IT networks enabling businesseslarge and small to leverage existing and new networks to enhancevalue, improve productivity and gain competitive advantage. Formore information visit the Avaya Web site: http://www.avaya.com

About Central Telecom
Central Telecom was founded in 1985 and is now widely acknowledgedas one of the UK's leading integrated communications and CRMspecialists. The company has more than 200,000 end users throughoutthe UK, ranging from SME's to blue-chip and public sectororganisations.

The company delivers total communications solutions — rangingfrom voice, converged voice, data and messaging network services,to a range of cabling and support services. It provides systemsintegration for customers looking to build links between contacttechnologies and enterprise data and supports customers with remotediagnostics, product installation, plus on-site repair andmaintenance.

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