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ComNet Communications, LLC Achieves Gold Certification Status withAvaya

  • Customer satisfaction, technical specialists, expertise inconvergence, are key to attaining certification

ComNet Communications, LLC announced today that it has beencertified as a Gold BusinessPartner by Avaya Inc. (NYSE:AV), aleading global provider of communications networks and services forbusinesses.

ComNet Communications, LLC announced today that it has beencertified as a Gold BusinessPartner by Avaya Inc. (NYSE:AV), aleading global provider of communications networks and services forbusinesses.

The Gold certification is an industry-recognized designationthat indicates ComNet Communications has met a series of rigorouscriteria to ensure superior technical competency and the ability todeliver best-in-class customer service and support, as measured byan independent survey organization.

ComNet sells Avaya communications systems, design andimplementation services to businesses across the United States.

ComNet's President, Bob Robertson, stated: "It is extremelygratifying to receive such a highly coveted certification fromAvaya. It is especially rewarding for ComNet's IP/Telephony staffand vice president, Frank Bucior, since this pision was launchedonly two years ago. The technical expertise, professionalism anddedication of the IP/Telephony staff is outstanding and theirability to achieve this Gold Certification status from Avaya insuch a short timeframe speaks volumes. I am extremely proud of thispision and their accomplishments to date, and congratulate themon their magnificent performance. This certification tells ourcustomers and the industry that ComNet Communications is one of themost qualified, knowledgeable and successful communicationsproviders in the U.S. ComNet's success as an Avaya BusinessPartneris based upon the technical expertise of our staff. ComNet iscontinually investing in technology and training, to ensure thatComNet's IP/Telephony staff have the latest systems and highestlevels of certification available, and it definitely shows! We havean impressive staff of technical associates with certificationtitles that completely fill a business card. That's a prettyimpressive recommendation!"

The Avaya BusinessPartner certification program has three levelsof distinction — Silver, Gold and Platinum. For ComNetCommunications to achieve the Gold rating, the company had to meetspecific customer service and performance criteria thatincluded:

  • Customer satisfaction ratings of 85 percent orhigher.
  • Certified employees who have completed courses andpassed a rigorous exam to earn the designation "Avaya CertifiedSpecialist." Avaya has one of the industry's leading programs tocertify technical professions in converged voice and data networksand applications, including IP telephony.

Of the 1,100 Avaya BusinessPartners in the U.S. who are eligibleto participate in Avaya's certification program for 2003, ComNetCommunications was one of 90 to achieve certification.

ComNet Communications has consistently received top honors fromAvaya, including the 2002 ALTI Award Success Converged SolutionsProvider, and 2002 ALTI Award Growth Enterprise Revenue. ComNet isalso a designated Avaya "Diamond Dealer".

"ComNet Communications is a highly valued BusinessPartner," saidJan Burton, Avaya Vice President, Global Channel Strategies andDistribution. "They are committed to developing their support andtechnical expertise and to delivering superior customer service.The level of commitment that our certified BusinessPartnersdemonstrate is truly critical to our mutual success."

About ComNet Communications, LLC
ComNet Communications is headquartered in Danbury, CT. ComNet is aleading provider of turnkey voice, data, and video infrastructuresupport, from outside plant to inside structured cableinstallation. ComNet's IP/Telephony pision was launched in 2000and specializes in a full range of voice and data digitalcommunications systems. ComNet provides communications solutionsnationwide, including design and implementation plus full serviceofferings complemented by Avaya system maintenance services. ComNetoffers the entire Avaya product line, including Avaya DEFINITY®systems, Customer Relationship Management (CRM), Messaging, Voiceover IP (VoIP), Voice and Video Conferencing, and Data solutions.ComNet sets themselves apart in the marketplace through theirability to pre-configure and stage their communications systemsprior to delivery to the customer, as well as a willingness totailor their processes and procedures to inpidual customer needs.The sales and project teams are regarded by their customers as thebest in the business. The IP/Telephony pision has experiencedover 1000% growth in the enterprise converged space. This pisioncontinues to grow and aggressively look for new markets to sell thecomplete Avaya product and service line, including the newMultiVantage solutions. For more information visit the ComNet Website:

About Avaya
Avaya Inc. designs, builds and manages communications networks formore than 1 million businesses worldwide, including 90 percent ofthe FORTUNE 500®. Focused on businesses large to small, Avaya is aworld leader in secure and reliable Internet Protocol (IP)telephony systems and communications software applications andservices.

Driving the convergence of voice and data communications withbusiness applications — and distinguished by comprehensiveworldwide services — Avaya helps customers leverage existing andnew networks to achieve superior business results. For moreinformation visit the Avaya Web site:

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