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Countdown to the FIFA Women's World Cup USA 2003:


With the Federation Internationale de Football Association (FIFA) Women's World Cup 2003 now underway, one of the tournament's hardest working teams won't be taking the field.

With the Federation Internationale de Football Association (FIFA) Women's World Cup 2003 now underway, one of the tournament's hardest working teams won't be taking the field. It's the Avaya Global Services team based at the company's Network Operations Centers (NOC) in St. Petersburg, Fla., and Denver, Colo. Network engineers there are working around the clock to keep FIFA networks humming so that game scores can be posted, photos uplinked and news stories filed to keep fans informed.

It's a high-pressure job. Each day the NOCs monitor not only key FIFA networks, but those of companies around the globe. That means keeping a watchful eye on Avaya enterprise networking equipment, as well as more than 300 different products from more than 20 different vendors  and offering a continuum of service for anything that might go wrong.

"The complexity of today's converged voice and data networks makes it critical for companies to isolate and resolve potential problems before they impact business," said Steve Adler, vice president, Data Services, Avaya Global Services. "That's especially true for the FIFA Women's World Cup. The tournament draws teams and fans from all over the globe, and FIFA has just one chance to get it right."

To help FIFA get it right, the Avaya team uses best-in-class practices and specialized service delivery technologies, such as the patented, Avaya EXPERT SystemsSM Diagnostic Tools, to monitor key game voice and data networks proactively, including those at FIFA's tournament headquarters and those at stadiums in California, Ohio, Oregon and Washington, D.C. Avaya engineers are diagnosing and resolving problems in real-time, plus monitoring network performance, collecting data on usage and capacities, predicting and resolving traffic congestion, and ensuring peak efficiency.

How remote monitoring works
Avaya monitors FIFA networks through virtual private network (VPN) connections established by Avaya Security Gateways  new products specifically designed by Avaya to secure voice applications on converged communications networks. The gateways integrate a secure perimeter firewall with VPN functionality.

Once a secure IP connection is established through the gateway, Avaya engineers are able to keep an eye on the performance of the network around-the-clock  including specific interfaces and components  and to resolve any problems they discover. For example, Avaya voice switches and other network devices can send alarms to the NOC when things go wrong, triggering an immediate response by automated tools and/or Avaya engineers. As a result, issues can be quickly resolved  sometimes in seconds  and before they impact end users.

About Avaya
Avaya Inc. designs, builds and manages communications networks for more than 1 million businesses worldwide, including 90 percent of the FORTUNE 500®. Focused on businesses large to small, Avaya is a world leader in secure and reliable Internet Protocol (IP) telephony systems and communications software applications and services.

Driving the convergence of voice and data communications with business applications  and distinguished by comprehensive worldwide services  Avaya helps customers leverage existing and new networks to achieve superior business results. For more information visit the Avaya Web site:

Avaya Global Services
Avaya Global Services includes more than 7,000 consultants and professionals and 23 network operations and 13 technical centers worldwide. The Avaya Services team can assess, plan, design, manage and maintain converged voice and data networks, including multivendor local area and wide area networks. For more information about all offerings from Avaya Global Services, please visit:

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