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Enhanced Version of Avaya™ IP Office System Offers More IPTelephony Features for Small to Medium Enterprises

01-07-2003
  • Avaya reseller iQual signs up first implementation of IP Office1.3 in the UK for Animal Friends, an ethical insurance business

Avaya (NYSE: AV), a leading global provider of communicationsnetworks and services for businesses, today introduced Avaya™ IPOffice release 1.3, a new version of the company's "all-in-one"system that enables small and medium-sized enterprises from two to256 users to take advantage of the benefits of IP telephony.

Avaya (NYSE: AV), a leading global provider of communicationsnetworks and services for businesses, today introduced Avaya™ IPOffice release 1.3, a new version of the company's "all-in-one"system that enables small and medium-sized enterprises from two to256 users to take advantage of the benefits of IP telephony.iQual, one of Avaya's leading resellers in the small andmid-sized market via distributor, Westcon, has undertakenthe first implementation of IP Office 1.3 for AnimalFriends, an ethical insurance business based across two sitesin West Sussex.

"We launched IP Office to give small and medium-sizedenterprises access to the features and IP-based networkingcapabilities of big-business communications systems," said DavidSpiby, product strategy director at Avaya's Small and MediumBusiness Solutions organisation. "With this new, global release, weare giving our customers the enhanced features they have asked usto provide: more capacity, improved security, greater callcoverage, better call tracking, and ability to connect with agreater variety of Avaya IP phones."

The Avaya IP Office Release 1.3 — which includes new hardwareand software — provides enhanced features to answer a variety ofbusiness needs.

The new hardware — IP 412 — expands the capacity of the systemby more than a third, and can now accommodate up to 256 users. Inaddition, the version 1.3 software adds a host of new features,including:

  • Support for up to two, simultaneous 64-party conferences ormultiple smaller conferences on the expanded hardwareplatform.
  • Security features for "rendez-vous meet me" conference calls,with pin codes used to control access.
  • A new VoiceMail Pro automated attendant feature (to dial byname).
  • Expanded interactive voice response (IVR) features with openstandards-based application program interfaces for developers.
  • Improved "virtual private networking" capability, making iteasy to offer calling features to remote sites.
  • Greater call coverage, with enhanced manager/secretaryoperation that allows calls to be handled more efficiently.
  • Better networking and interoperability, with QSig enhancementsthat enable enterprises to have more networking options. Thisincludes the ability to integrate with other telecommunicationswitches.


"The simplicity, power and affordability of Avaya's IP Officehave proved extremely attractive to businesses looking for an⬜all-in-one' communication system," said Paul Blundell, managingdirector of iQual. "The new software release makes analready best-in-class product even better."

iQual has installed IP Office 1.3 for AnimalFriends, an ethical insurance business with seven employeesbased at its contact centre in Billingshurst. The business is usingIP telephony to link the contact centre with its second site inLancing as well as for remote working at other locations.

Chris Fairfax, marketing director at Animal Friends commented:"IP Office allows us to give a fast but effective service to over150 customers who call every day with its call tracking andmessaging capability. In addition, it helps us identify customersbefore their calls are connected to our agents so our staff canprovide useful information to them such as details on otherpolicies from home and contents to dog grooming insurance." Fairfaxadded: "We are unlikely to miss any sales opportunities as allcustomer voicemail messages out of our main office hours areemailed to our second site so that they can dealt withimmediately."

In future, Animal Friends plans to use IP Office to supportsatellite TV marketing campaigns. Often, these require customerservice staff to work in the evenings to handle sales enquiriesgenerated by the campaigns. Using IP telephony, IP Office has theflexibility for staff to access securely the network at home sothat they do not have to travel to the office. Also, this allowsthe business to save on office operational costs.

Revenue from Avaya's IP Office sales worldwide increased 22%from third to fourth quarter in fiscal year 2002.

Both the new hardware platform and software release are pricedfrom £799 in the UK. They are available through the following Avayaauthorised BusinessPartners in the UK:

  • Caltell
  • Crane
  • MTV
  • Northamber's NV3 convergence subsidiary
  • Westcon


About Avaya
Avaya Inc. designs, builds and manages communications networks formore than 1 million businesses worldwide, including 90 percent ofthe FORTUNE 500®. Focused on businesses large to small, Avaya is aworld leader in secure and reliable Internet Protocol (IP)telephony systems and communications software applications andservices.

Driving the convergence of voice and data communications withbusiness applications — and distinguished by comprehensiveworldwide services — Avaya helps customers leverage existing andnew networks to achieve superior business results. For moreinformation visit the Avaya Web site: http://www.avaya.com

About iQual
iQual is a reseller of converged voice and data communicationsystems and is an authorised Avaya BusinessPartner. Based inDartford, Kent, it focuses on providing consultancy, supply,integration and support of solutions to organisations in the UK.iQual is recognised as a specialist in providing integrated Localand Wide Area network design, with special emphasis on Voice OverIP (VoIP) technology. With the increase of converged technology forcomputers and telephones, iQual's strong computing backgroundenables it to design, install and support both small and largeorganisations. With a high number of Microsoft Certified SolutionsEngineers (MCSE), Certified Novell Engineers (CNEs), iQual hasinvested in the industry-recognised networking standards to deliverrobust and unique systems in conjunction with its clients andbusiness partners. For more information call iQual on 0870 1633320or visit our Web site at http://www.iqual.co.uk

About AFI
AFI is the trading name of Animal Friends Insurance Services Ltd,a member of the General Insurance Standards Council and the firstnot-for-profit insurance agency which donates all its net profitsto animal welfare charities and rescue projects. Set up forconsumers who would like to see the profits from their insurancepolicies go to animal-related good causes, Animal Friends offers awide range of insurance products including home, motor and travelinsurance, term life, critical illness and private medical cover.To date, AFI has worked with Care for the Wild International, theBorn Free Foundation, Compassion in World Farming, the NationalAnimal Welfare Home, the International League for the Protection ofHorses, the Marine Conservation Society, the Vegetarian Society,the Mayhew Home, Animal Aid and the RSPCA Patcham Shelter, to namebut a few.

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