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Expanets Achieves Avaya Platinum Certification for TechnicalExpertise; Companies Extend Services Agreement

04-30-2003

Avaya Inc., (NYSE: AV) a leading global provider of communicationsnetworks and services for businesses, today said it has certifiedExpanets, the nation's largest provider of converged communicationssolutions to mid-market businesses, as an Avaya Platinum BusinessPartner. Platinum Partners commit to the highest levels of customersatisfaction and certification for technical professionals amongAvaya's business partners.

Avaya Inc., (NYSE: AV) a leading global provider ofcommunications networks and services for businesses, today said ithas certified Expanets, the nation's largest provider of convergedcommunications solutions to mid-market businesses, as an AvayaPlatinum Business Partner. Platinum Partners commit to the highestlevels of customer satisfaction and certification for technicalprofessionals among Avaya's business partners.

The companies also have extended their services relationshipthrough which Avaya will deliver a full suite of communicationsservices — from maintenance to managed services — to Expanetscustomers using Avaya solutions. These services include remote andon-site maintenance of voice and data networks, as well asconverged network planning, design and implementation. Theseservices complement Expanets' technical assistance organization,which operates four service centers that deliver nationwide clientsupport.

Avaya has one of the industry's leading programs to certifytechnical professionals in converged voice and data networks andapplications, including Internet Protocol telephony. Of the 1,100Avaya Business Partners in the United States eligible toparticipate in Avaya's certification program, Expanets is one ofonly nine to have achieved the Platinum designation. Expanets hastrained more than 600 of its sales people on Avaya technology andsolutions.

"Expanets has invested their people and resources to achieve thePlatinum designation. Platinum status means Expanets is committedto providing a high level of support and technical expertise anddelivering superior customer service," said Mike Thurk, group vicepresident, Converged Systems and Applications Group, Avaya."Expanets' Platinum status, combined with our services agreement,gives even more customers access to certified specialists who canhelp them drive business results through convergedcommunications."

One organization benefiting from the partnership between Avayaand Expanets is Produce for Better Health Foundation (PBH). TheFoundation is a non-profit organization that co-sponsors the 5 ADay program, the nation's largest public-private nutritioneducation initiative.

Expanets provided PBH with an Avaya IP Office solution that hasimproved customer service, made mobile workers more productive andgiven PBH greater control over its call center operations. With IPOffice, the Foundation can transfer customer calls seamlesslybetween locations and use the call center reporting capabilities tobetter understand how to use its call center resources. Thefoundation uses IP SoftPhones to keep mobile employees connectedand increase after-hours customer service. This PC-based capabilityallows employees to access and use the same network features theyhave in the office whether they are working from home or on theroad. IP Office is an all-in-one Internet Protocol (IP) telephonysystem that provides small and mid-sized businesses access to thefeatures and IP-based networking capabilities of large-enterprisecommunications systems.

"The IP Office solution gives the Foundation much moreflexibility in the administration and management of itscommunications," said Eric Spencer, director of IT for the PBHFoundation, "and it also provides our staff with the tools it needsto provide better service and support to our partners."

"We work hard every day to ensure that our clients like Producefor Better Health Foundation, receive premier service," said JohnCharters, CEO of Expanets. "Having achieved Avaya's platinumcertification and having reaffirmed the strength our strategicrelationship, we are providing our clients with the added assurancethat they are receiving the highest level of support and servicewhen they buy Avaya solutions from Expanets."

Expanets offers a broad range of Avaya communications solutionsthat include converged communications applications, convergednetworking infrastructure, contact center management solutions andunified communications and messaging systems.

About Avaya
Avaya Inc. designs, builds and manages communications networks formore than 1 million businesses worldwide, including 90 percent ofthe FORTUNE 500®. Focused on businesses large to small, Avaya is aworld leader in secure and reliable Internet Protocol (IP)telephony systems and communications software applications andservices.

Driving the convergence of voice and data communications withbusiness applications — and distinguished by comprehensiveworldwide services — Avaya helps customers leverage existing andnew networks to achieve superior business results. For moreinformation visit the Avaya Web site: http://www.avaya.com

About Expanets
Expanets is the nation's largest provider of convergedcommunications solutions to mid-market businesses, and is alsostrongly positioned to serve larger businesses with multiplelocations. Expanets has served 560,000 businesses in over onemillion client locations. While national in scope, Expanetsdelivers local service and solutions through its network of 120offices and over 3,000 skilled professionals throughout the U.S.Its broad portfolio is based on its strategic relationships withindustry-leading manufacturers, service providers, carriers andapplication developers. Expanets was founded in 1997 byNorthWestern Corporation (NYSE: NOR). For more information visitthe Expanets Web site: http://www.expanets.com.

© 2003 Expanets of North America, LLC. Expanets is a registeredtrademark of Expanets. Other product and company names mentionedherein are trademarks of their respective owners.

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