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German Financial Services Provider Selects Avaya IP™ Solutions forits Multi-media Contact Centre and Telephony Server


Avaya Inc. (NYSE:AV), a leading global provider of communicationsnetworks and services for businesses, today announced that EurohypoAG, Frankfurt, a German financial services provider, has selectedAvaya IP solutions for its Multi-Media Contact Centre and branchoffice locations.

Avaya Inc. (NYSE:AV), a leading global provider ofcommunications networks and services for businesses, todayannounced that Eurohypo AG, Frankfurt, a German financial servicesprovider, has selected Avaya IP solutions for its Multi-MediaContact Centre and branch office locations.

The agreement is to be completed in two phases. The first phasecovers the implementation of the Avaya™ Interaction Centre solutionin Eurohypo's three service centres in Germany in 2003. The secondphase, planned for completion by early 2005, comprises theinstallation of Avaya G600 and G700 Media Gateways in the bank'slocations across Germany and Europe. The project is being managedby Telefonbau Fiebig, an Authorised Avaya Business Partner,in co-operation with consulting company partnerteams.

Eurohypo selected an Avaya Media Server for its high levels ofperformance and reliability, as well as for its ability to providecentralised, corporate-wide communications applications whileproviding management and support to the entire organisation. Inaddition to unifying all Eurohypo's German branches, Avaya's IPtelephony technology will assist Eurohypo in reducingadministration, maintenance and training costs by linking eachbranch and office onto a single network, easily manageable from onelocation. The scalability of Avaya's products also offers moreflexibility to add new applications, locations and people in thefuture.

The Avaya™ Interaction Centre solution will be used to meetEurohypo's challenging customer service requirements, allowing forthe effective personalisation, management and analysis ofinpidual customer contacts across all communication channels(including fax, e-mail, telephone and Internet). The Avayatechnology will combine Eurohypo's three existing service centresinto a single virtual contact centre enhancing the company'sresources whilst maintaining optimised customer service. Customerservice representatives will have easy access to customer detailsat any time, via the caller's preferred communication channel,enabling them to improve customer satisfaction through the fasterand more effective handling of enquiries.

"Eurohypo's move to converged communications represents asignificant trend in the German financial services sector," saidPatrick Lelorieux, president of Avaya for Europe, Middle East andAfrica. "The role of reliable communications networks and theability to deploy powerful applications consistently across theenterprise has never been as important to modern businesses,especially in information and communications dependent sectors suchas financial services. By converging all its communications over asingle network, Eurohypo stands to enjoy a strong return oninvestment, contributing to the company's achievement of businessgoals through improved customer service, effectiveness and overallcommunications."

About Eurohypo AG
Eurohypo AG headquartered in Frankfurt (Main) emerged through thefusion of its subsidiaries Deutsche Bank, Dresdner Bank andCommerzbank in summer 2002. Eurohypo is one of Europe's leadingfinancial institutes for real estate and government financing. Itis one of Europe's ten largest banks. The focus of their activitiesare commercial real estate financing.

About partnerteams
partnerteams emerged through the merger of high qualifiedemployees of Prisma Consulting and Prisma Technology. Theconsulting company offers services in the areas of management andorganisation, human resources management, qualification andtechnology. The focus lies on projects building up and optimisingcustomer centred organisations.

About Telefonbau GmbH Fiebig + Team
Telefonbau GmbH Fiebig + Team, founded 1976, counting 42 employeesas of today, is one of the largest independent system integratorsin the area of telecommunications in the Rhein-Main area. As aleading system integrator for telecommunications it offers completedata and/or telecommunication systems. The companies emphasis lieson consulting, design, realisation and maintenance of theapplications and systems.

About Avaya
Avaya Inc. designs, builds and manages communications networks formore than 1 million businesses worldwide, including 90 percent ofthe FORTUNE 500®. Focused on businesses large to small, Avaya is aworld leader in secure and reliable Internet Protocol (IP)telephony systems and communications software applications andservices. Driving the convergence of voice and data communicationswith business applications — and distinguished by comprehensiveworldwide services — Avaya helps customers leverage existing andnew networks to achieve superior business results.

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