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Highline School District Administrative Offices Select Avaya IPOffice to Reduce Costs, Improve Communication and EmergencyResponse

08-18-2003

Avaya (NYSE:AV), a leading global provider of communicationsnetworks and services for businesses, today announced that theadministrative offices of Highline School District, located southof Seattle in Washington State, have chosen an Avaya IP Office todramatically reduce telephony costs and stay in closer touch withthe parents of the 17,000 students it serves.

Avaya (NYSE:AV), a leading global provider of communicationsnetworks and services for businesses, today announced that theadministrative offices of Highline School District, located southof Seattle in Washington State, have chosen an Avaya IP Office todramatically reduce telephony costs and stay in closer touch withthe parents of the 17,000 students it serves.

Driving the need for change were the eight different phonesystems Highline administrators used-resulting in incompatibilitiesthat often required employees to use an outside phone line to talkto each other. Voice mail systems were incompatible and hard toaccess, maintenance was expensive, and above all, the systems wereimpeding communication with parents.

"We serve an earthquake-prone area," said districttelecommunications manager Dave Collins. "That means we needed asystem that could help us manage the high volume of calls wereceive from parents during times of emergency."

Avaya IP Office, an all-in-one voice and data solutionspecifically designed to meet the communication needs of small tomid-sized organizations, offered a cost-effective alternative toHighline's outdated infrastructure.

With the new system in place, Highline employees no longer useoutside lines for internal dialing, allowing the district to makedramatic reductions in the number of phone lines serving itsadministrative facility and to recover the cost of the Avaya systemin about a year. The built-in conferencing capabilities of Avaya IPOffice have multiplied those cost savings even further, eliminatingthe need for an outside teleconferencing service.

The District also benefits from far simpler systemsadministration.

"Before, department relocations in particular were a nightmare,"Collins said. "After installing IP Office, we relocated our entireHR department and were able to do in a half-day what would havetaken a week to do before."

Sold to Highline by Telecom Labs Inc., Avaya IP Officeoffered a number of features to improve communication with parents.For example, the District's voicemail system is now simple and easyto use and allows employees to see and to access incoming voicemailfrom their email inbox. A "find me/follow me" feature allowsadministrative staffers to forward incoming calls to a cell phoneor other number where they can be reached so that they can moveabout the facility without missing important calls.

Finally, to ensure responsiveness to parents during peak callingtimes and emergencies, Collins now can use system management toolsto create "pools" of employees to assist the District'sreceptionist in answering calls to the district's main phoneline.

About Avaya
Avaya Inc. designs, builds and manages communications networks formore than 1 million businesses worldwide, including 90 percent ofthe FORTUNE 500®. Focused on businesses large to small, Avaya is aworld leader in secure and reliable Internet Protocol (IP)telephony systems and communications software applications andservices.

Driving the convergence of voice and data communications withbusiness applications — and distinguished by comprehensiveworldwide services — Avaya helps customers leverage existing andnew networks to achieve superior business results. For moreinformation visit the Avaya Web site: http://www.avaya.com

About Telecom Labs Inc.
Telecom Labs Inc. is an Avaya Gold Business Partner that installs,integrates and supports a full suite of telecommunications systemsand software — from digital telephony and structured cabling tovoice over IP, call center solutions, unified messaging andvoicemail. The company has been ranked by INC magazine as one ofthe 500 fastest growing private companies in the nation. For moreinformation on Telecom Labs, visit http://www.teamtli.com.

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