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Lantana Communications Achieves Platinum Certification Status withAvaya

12-18-2003

Lantana Communications Inc. announced today that it has been nameda Platinum BusinessPartner by Avaya Inc. (NYSE:AV) a leading globalprovider of communications networks and services for businesses.

Lantana Communications Inc. announced today that it has beennamed a Platinum BusinessPartner by Avaya Inc. (NYSE:AV) a leadingglobal provider of communications networks and services forbusinesses.

The Platinum certification, the highest Avaya offers, is anindustry-recognized designation that indicates LantanaCommunications has met a series of rigorous criteria to ensuresuperior technical competency and to deliver best-in-class customerservice and support as measured by an independent surveyorganization.

Lantana Communications sells Avaya communications systems,design and implementation services to businesses across theSouthwest.

"I'm extremely proud of our team's efforts in accomplishingPlatinum BusinessPartner status. Lantana has built a teamrecognized as 'best in class' providing communication solutions intoday's converged technology. Our people take pride in everythingthey do. We will continue to invest in their educational processes,allowing them to be best in their class. We truly believe in'people buy from people,'" said Jonathan Irwin, president, LantanaCommunications.

The Avaya BusinessPartner certification program has three levelsof distinction — Silver, Gold and Platinum. For LantanaCommunications to achieve the Platinum rating, the company had tomeet specific customer service and performance criteria thatincluded:

  • Customer satisfaction ratings of 85 percent orhigher.
  • Certified employees who have completed courses andpassed a rigorous exam to earn the designation "Avaya CertifiedSpecialist." (Avaya has one of the industry's leading programs tocertify technical professions in converged voice and data networksand applications, including IP telephony.)


Lantana Communications has consistently received top honors fromAvaya, including Millionaire Diamond BusinessPartner Award, Avaya'sBusinessPartner of the Year, and "Customer First Award" foroutstanding customer service. Lantana serves on Avaya'sManufacturers' Councils, participates in Avaya's Small toMid-Market Products Council, has served on the Avaya Dealer Counciland was a participant in Avaya's Definity Products RequirementsCouncil.

"Avaya's strategy with its BusinessPartner program is to ensurethat customers have a consistent, quality experience, whether theybuy direct from Avaya or indirect through a partner like LantanaCommunications," said Todd Meister, Avaya vice president, GlobalChannel Strategy and U.S. Distribution. "Through its commitment tocertification, Lantana Communications has proved its tremendousvalue both to Avaya and its customers — commitment to thecontinuous development of their support and technical expertise andto the consistent delivery of superior customer service."

About Avaya
Avaya Inc. designs, builds and manages communications networks formore than 1 million businesses worldwide, including 90 percent ofthe FORTUNE 500®. Focused on businesses large to small, Avaya is aworld leader in secure and reliable Internet Protocol (IP)telephony systems and communications software applications andservices.

Driving the convergence of voice and data communications withbusiness applications — and distinguished by comprehensiveworldwide services — Avaya helps customers leverage existing andnew networks to achieve superior business results. For moreinformation visit the Avaya Web site: http://www.avaya.com

About Lantana Communications
Lantana Communications offers a wide variety of strategicconsulting services with Converged Communications, large scalecommunication solutions, data Services, large scale installservices, equipment and software maintenance, 24/7 technicalsupport, refurbished equipment and Avaya certified professionalservices for all of its customers. For more information we inviteyou to visit us at our new Web site http://www.lantanacom.com

Lantana Communications has been providing business communicationsolutions to large corporations and small businesses since 1990.Since day one Lantana has been 100% committed to their client'ssuccess on a personal and professional level. Being an AvayaPlatinum BusinessPartner, Lantana has been able to compliment itsexperienced technicians and customer service with world-classcommunications equipment and software.

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