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Leading Belgian Mobile Operator Mobistar Chooses Avaya to upgradecommunications network to IP Telephony

10-21-2003

Avaya Inc. (NYSE:AV), a leading global provider of communicationsnetworks and services for businesses, today announced that it haswon a contract with Mobistar, Belgium's second largest mobilenetwork operator and part of France Telecom Group. Mobistar willutilise Avaya's MultiVantage™ Communication Applications basedsolution to IP-enable its contact centres and locations across atotal of eight Mobistar sites in Belgium including Brussels, Gentand Charleroi.

Avaya Inc. (NYSE:AV), a leading global provider ofcommunications networks and services for businesses, todayannounced that it has won a contract with Mobistar, Belgium'ssecond largest mobile network operator and part of France TelecomGroup. Mobistar will utilise Avaya's MultiVantage™ CommunicationApplications based solution to IP-enable its contact centres andlocations across a total of eight Mobistar sites in Belgiumincluding Brussels, Gent and Charleroi.

The network upgrade, scheduled for final completion at the endof this month, will support a total of 1,700 Mobistar employees. Ofthese, close to 600 contact centre agents who handle over 20,000calls per day, have already been using Avaya's IP solution sincethe end of May. Mobistar expects the technology to provide a returnon investment within three years of installation. This is largelydue to a reduction in operations expenditure, the routing of callsbetween sites over a private network and with the software-centricaspect of IP, more efficient maintenance of hardware andinfrastructure.

Denis Guillemot, Customer Support Group Manager at Mobistarcommented, "The Avaya IP technology will enable us to achieve keybusiness objectives including a higher availability of the systemto employees wherever they may be so that they in turn may betterservice our customers. An example of this is to cost effectivelyplace Mobistar representatives at some of our major client sites.The IP functionality gives us this flexibility, enabling our peopleto work remotely at some of our larger customers. Once in place,they will be able to easily log onto the Mobistar network and havethe same access to features and information as if they werephysically in the office."

Lars-Ole Hansen, Avaya regional president, Europe, Middle Eastand Africa, stated, "Mobistar has been an Avaya customer for overseven years. The new Avaya IP solution will provide Mobistar higheravailability of information and back-up information on its system.Furthermore, internal calls run over internal private networkswhich will deliver cost savings."

The 570 Avaya IP telephones already deployed enable call centreagents to be more mobile by allowing them to simply "plug-in" atavailable network outlets in the same way they would with aportable PC. Mobistar's remaining digital phones will all beenabled to also run over IP. With IP Telephony in place, Mobistarwill be able to easily and cost-effectively upgrade its callcentres to create multimedia contact centres, as and when itchooses and in line with its business strategy.

As part of the agreement, Avaya Global Services is supplying amaintenance contract including 24/7 help desk as well as trainingsupport.

About Avaya
Avaya Inc. designs, builds and manages communications networks formore than 1 million businesses worldwide, including 90 percent ofthe FORTUNE 500®. Focused on businesses large to small, Avaya is aworld leader in secure and reliable Internet Protocol (IP)telephony systems and communications software applications andservices.

Driving the convergence of voice and data communications withbusiness applications — and distinguished by comprehensiveworldwide services — Avaya helps customers leverage existing andnew networks to achieve superior business results. For moreinformation visit the Avaya Web site: http://www.avaya.com

About Mobistar
Mobistar (EURONEXT BRUSSELS: MOBB) is a major player in the worldof telecommunications in Belgium, operating in the field of mobilecommunications and other markets with strong growth potential. In2002, the total turnover of the Mobistar group passed the thousandmillion mark, reaching 1.034 thousand million euros. In 2002, theGroup had a consolidated net annual profit of 102.4 million euros,as against a net loss of 30.5 million euros in 2001. The half-yearresults for the year 2003 show a growth in the total turnover of14.7% compared to the first half in 2002.

At the end of June 2003, Mobistar had 1,671 employees and2,417,956 active customers. Mobistar, one of the fastest-growingoperators in Europe, is part of the Orange Group, which groupstogether all the international mobile activities of France Telecom.Mobistar is quoted on the Brussels Stock Exchange.

For more information visit the Mobistar Web site: http://www.mobistar.be

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