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Matrix Technologies Achieves Gold Certification Status with Avaya

03-05-2003

Matrix Technologies, a leading provider of voice, data, messagingand converged solutions, announced today that it has been certifiedas a Gold BusinessPartner by Avaya Inc. (NYSE:AV) a leading globalprovider of communications networks and services for businesses.

Matrix Technologies, a leading provider of voice, data,messaging and converged solutions, announced today that it has beencertified as a Gold BusinessPartner by Avaya Inc. (NYSE:AV) aleading global provider of communications networks and services forbusinesses.

The Gold certification is an industry-recognized designationthat Matrix Technologies has met Avaya's series of rigorouscriteria to ensure superior technical competency and the ability todeliver best-in-class customer service and support as measured byan independent survey organization.

Matrix Technologies sells Avaya communications systems, anddesign and implementation services, to businesses across the U.S.The Gold certification status helps ensure Matrix customers thatthey are working with a reseller dedicated to quality and service.For Avaya, the Gold certification indicates a reseller's commitmentto technical expertise and service of Avaya's converged voice anddata networks and applications.

"We worked very hard on behalf of our customers to achieve ourGold certification, and we truly feel that Avaya is working hard onour behalf, demonstrating a real commitment to the mid-sizedmarket, which is the heart of our business," said Jarrod Sipe,president, Matrix Technologies. "Avaya solutions give thesemid-sized businesses the networking and communications applicationsthat large companies are using to drive sales results and improvecommunications."

The Avaya BusinessPartner certification program has three levelsof distinction — Silver, Gold and Platinum. For Matrix Technologiesto achieve the Gold rating, the company had to meet specificcustomer service and performance criteria that included:

  • Customer satisfaction ratings of 85 percent orhigher.
  • Certified employees who have completed courses andpassed a rigorous exam to earn the designation "Avaya CertifiedSpecialist."


Avaya has one of the industry's leading programs to certifytechnical professions in converged voice and data networks andapplications, including IP telephony.

Of the 1,100 Avaya BusinessPartners in the U.S. who are eligibleto participate in Avaya's certification program for Fiscal Year2002, Matrix Technologies was 1 of 19 to achieve GoldCertification.

Matrix Technologies has consistently received top honors fromAvaya, including the BusinessPartner of the Year Award for twoconsecutive years.

"Matrix Technologies is a tremendously valued BusinessPartner,"said Susan Bailey, vice president, Americas, Global Accounts,Channels and Alliances, Avaya. "They are committed to thecontinuous development of their support and technical expertise, aswell as the consistent delivery of superior customer service. Thelevel of commitment that our certified BusinessPartners demonstrateis key to our mutual success in all of the market segments weserve."

About Matrix Technologies
Matrix Technologies was founded in 1999, and as Avaya DiamondBusinessPartner, sells Avaya products to the exclusion ofcompetitive telecommunications products. Matrix Technologiesaddresses the telecommunications needs of companies of all sizes,from the single office business to the multi-location, nationalenterprise. Areas of expertise span all Avaya offerings, withparticular proficiency in Messaging, Contact Centers and IP andConverged Solutions. Headquartered in Washington, DC, the companyalso has branch offices in Baltimore, San Francisco, Philadelphia,Miami, Tampa, and Richmond. For more information contact call us at866.256.7600 or visit us at www.matrixusa.net.

About Avaya
Avaya Inc. designs, builds and manages communications networks formore than 1 million businesses worldwide, including 90 percent ofthe FORTUNE 500®. Focused on businesses large to small, Avaya is aworld leader in secure and reliable Internet Protocol (IP)telephony systems and communications software applications andservices.

Driving the convergence of voice and data communications withbusiness applications — and distinguished by comprehensiveworldwide services — Avaya helps customers leverage existing andnew networks to achieve superior business results. For moreinformation visit the Avaya Web site: http://www.avaya.com

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