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Matrix Technologies Achieves Platinum Certification Status WithAvaya

10-07-2003
  • Customer satisfaction, technical specialists' expertise inconvergence, are key to attaining certification

Avaya, Inc. (NASDAQ: AV), Avaya Inc. (NYSE:AV), a leading globalprovider of communications networks and services for businesses,today announced that Matrix Technologies, Inc. has been recognizedas an Avaya Platinum BusinessPartner.

Avaya, Inc. (NASDAQ: AV), Avaya Inc. (NYSE:AV), a leading globalprovider of communications networks and services for businesses,today announced that Matrix Technologies, Inc. has been recognizedas an Avaya Platinum BusinessPartner.

Matrix is a leading provider of voice, messaging, data and IPTelephony solutions for the commercial, federal and stategovernment, and financial marketplaces. In order to qualify forthis award, the company demonstrated high proficiency in pre-salesdesign capabilities, post-sales service levels, and a strong levelof customer satisfaction. Avaya offers one of the industry'sleading certification programs for technical professionals in theareas of converged voice and data networks and applications,including Internet Protocol (IP) telephony. As part of the criteriafor Platinum certification, 100 percent of the Matrix engineeringstaff received Avaya certification through this program.

"We are very happy to have accomplished our goal of becomingPlatinum certified. Matrix met a series of rigorous criteria thatensures we offer superior technical support and deliverbest-in-class customer service," said Jarrod Sipe, president ofMatrix. "Only a small number of BusinessPartners achieve thisprestigious accreditation, and I want to use this opportunity torecognize the entire Matrix team. Without their dedication andcommitment to the technology and our clients we would not haveachieved Platinum status."

"Avaya's strategy with its BusinessPartner program is to ensurethat customers have a consistent, quality experience, whether theybuy direct from Avaya or indirect through a partner like Source,"said Todd Meister, Avaya vice president, Global Channel Strategyand U.S. Distribution. "Through its commitment to certification,Matrix has proved its tremendous value both to Avaya and itscustomers — commitment to the continuous development of theirsupport and technical expertise and to the consistent delivery ofsuperior customer service."

About Avaya
Avaya Inc. designs, builds and manages communications networks formore than 1 million businesses worldwide, including 90 percent ofthe FORTUNE 500®. Focused on businesses large to small, Avaya is aworld leader in secure and reliable Internet Protocol (IP)telephony systems and communications software applications andservices.

Driving the convergence of voice and data communications withbusiness applications — and distinguished by comprehensiveworldwide services — Avaya helps customers leverage existing andnew networks to achieve superior business results. For moreinformation visit the Avaya Web site: http://www.avaya.com

About Matrix
Matrix Technologies is a leading provider of voice, messaging,data and converged network solutions for business communications.The company is one of a select few distributors, value-addedresellers and network integrators worldwide that have beenauthorized to sell and support

  • Avaya's portfolio of Avaya MultiVantage™ CommunicationsApplications, the company's integrated suite that brings togetherits IP-based software applications in telephony, contact centers,messaging, and unified communication;
  • Avaya's world-leading Unified Communication solutions;
  • Avaya's world-leading Contact Center solutions.


As an Avaya BusinessPartner, Matrix Technologies receives acomplete array of support from Avaya, including interoperabilitytesting to ensure compatibility with Matrix customers' existingnetworks. Avaya's training for Matrix's force of more than 20highly skilled engineers and installers leads to industry-approvedcertification in the design, installation, management andmaintenance of converged multivendor voice and data networks. Formore information, please visit the company Web site at www.matrixusa.net.

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