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New York City's Pearl Theatre Delivers Faster Box Office Servicewith Its New Advanced Communication System from Avaya

09-22-2003

Avaya (NYSE:AV), a leading global provider of communicationsnetworks and services for businesses, today announced that New YorkCity's Pearl Theatre is dramatically improving the service its boxoffice delivers to theater-goers with its new advancedcommunication system from Avaya.

Avaya (NYSE:AV), a leading global provider of communications networks and services for businesses, today announced that New York City's Pearl Theatre is dramatically improving the service its box office delivers to theater-goers with its new advanced communication system from Avaya.

Prior to installing the new system, callers often waited in lengthy queues to reach the Pearl's box office staff, with no voice mail capability or call routing capabilities to help the theater handle the backlog. With the new Avaya system in place, incoming calls that can't be answered immediately are now routed to a self-service menu, allowing theater-goers to get directions, play times and even purchase tickets without waiting for a staff member to be free.

"We look much more professional to our customers in terms of the information they hear and how quickly they can navigate to get what they need," said Codie Fitch, marketing director for the theater. "That means no one has to wait 10 minutes on hold to get simple information."

The new system also has improved productivity for the small seven-person staff, offering new voice mail, intercom and call transfer capabilities that have eliminated the tedium of handwritten messages and have made it far simpler to communicate.

The new capabilities for the Pearl are delivered by an Avaya Partner® Advanced Communication System designed specifically for small to mid-sized organizations. It offers many of the same telephony features available to Fortune 500® businesses — from built-in conferencing to group call distribution capabilities. Avaya BusinessPartner Automated Answering Systems installed the new system and trained the Pearl's staff.

About Avaya
Avaya Inc. designs, builds and manages communications networks for more than 1 million businesses worldwide, including 90 percent of the FORTUNE 500®. Focused on businesses large to small, Avaya is a world leader in secure and reliable Internet Protocol (IP) telephony systems and communications software applications and services.

Driving the convergence of voice and data communications with business applications — and distinguished by comprehensive worldwide services — Avaya helps customers leverage existing and new networks to achieve superior business results. For more information visit the Avaya Web site: http://www.avaya.com

About Automated Answering Systems
Based in New York City, Automated Answering Systems Inc. is an Avaya Diamond BusinessPartner serving thousands of customers in New York, New Jersey and Connecticut. With more than 40 years of experience in providing telecommunications products to business and industry, Automated specializes in state-of-the-art Avaya telephony and call processing systems. For more information on Automated Answering Systems, phone 212-947-4155, extension 14.

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