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SOURCE Inc. Achieves Platinum Certification Status with Avaya

08-05-2003
  • Helps University Medical Center cost-effectively link remotesites

SOURCE, Inc. today announced that it has been named a PlatinumBusinessPartner by Avaya Inc., (NYSE:AV) a leading global providerof communications networks and services for businesses.

SOURCE, Inc. today announced that it has been named a PlatinumBusinessPartner by Avaya Inc., (NYSE:AV) a leading global providerof communications networks and services for businesses.

SOURCE, a national Avaya BusinessPartner, providescommunications systems and design and implementation services forenterprises across the United States. The company is also anationwide Avaya Authorized Remanufactured Supplier, licensed byAvaya to purchase, remanufacture and resell top-quality Avayaproducts.

Platinum certification, the highest awarded by Avaya, is anindustry-recognized designation that indicates SOURCE has met aseries of rigorous criteria to ensure superior technical competencyand the ability to deliver best-in-class customer service andsupport as measured by an independent survey organization.

Among the many businesses to benefit from their superior serviceis the University Medical Center in Lubbock, Texas. Based on anAvaya S8700 Media Server and Avaya Communication Manager IPtelephony software, SOURCE designed a new network for the MedicalCenter that replaces a costly Centrex solution and has an estimatedreturn on investment of less than two years.

"SOURCE provided an efficient, professional installation forUniversity Medical Center's new Avaya system," said JoelHohenberger, director of communications for the facility. "Thetechnicians were thorough information sources and proficientthroughout the installation."

The Avaya Platinum Certification
"The Avaya Platinum BusinessPartner certification is anothermilestone in SOURCE's history," said David Potter, president andchief executive officer, SOURCE. "It signifies to our customers andthe industry that SOURCE continues its trend of excellent customerservice — in an elite group of qualified, knowledgeablecommunications providers. We continue to invest the necessaryresources to attract, secure and retain our customers, ensuringlong-term relationships through customer satisfaction."

The Avaya BusinessPartner certification program has three levelsof distinction — Silver, Gold and Platinum. For SOURCE to achievethe Platinum rating, the company had to meet specific customerservice and performance criteria that included:

  • Customer satisfaction — Avaya BusinessPartners mustdeliver a level of support to their customers, earning asatisfaction rating of 85 percent or higher.
  • Competency — Employees of a Business Partner must havecompleted multiple elective courses and passed a rigorous exam,thus earning the title "Avaya Certified Specialist."
  • Business Engagement — BusinessPartners must meet revenueperformance targets in four solutions areas (voice, data,applications and convergence).


"Avaya's strategy with its BusinessPartner program is to ensurethat customers have a consistent, quality experience, whether theybuy direct from Avaya or indirect through a partner like SOURCE,"said Todd Meister, Avaya vice president, Global Channel Strategyand U.S. Distribution. "Through its commitment to certification,SOURCE has proved its tremendous value both to Avaya and itscustomers — commitment to the continuous development of theirsupport and technical expertise and to the consistent delivery ofsuperior customer service."

SOURCE is one of 19 Avaya BusinessPartners in the U.S. which hasachieved Platinum certification.

About Avaya
Avaya Inc. designs, builds and manages communications networks formore than 1 million businesses worldwide, including 90 percent ofthe FORTUNE 500®. Focused on businesses large to small, Avaya is aworld leader in secure and reliable Internet Protocol (IP)telephony systems and communications software applications andservices.

Driving the convergence of voice and data communications withbusiness applications — and distinguished by comprehensiveworldwide services — Avaya helps customers leverage existing andnew networks to achieve superior business results. For moreinformation visit the Avaya Web site: http://www.avaya.com

About SOURCE
SOURCE, Inc. is a premier provider of new and refurbishedtelecommunications equipment. The company offers a comprehensivescope of services to business customers, including installation,maintenance, repair and exchange, technical assistance, disasterrecovery, system reconfiguration, equipment valuation and assetmanagement and consignment programs. SOURCE has developed a fullydigital logistics management system by combining unique processeswith an information tracking system that utilizes serialized barcoding. For further information, visit www.source.com.

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