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Salient Networks Achieves Platinum Certification Status with Avaya

02-10-2003
  • Customer satisfaction, technical specialists expertise inconvergence, are key to attaining certification

Salient Networks, Inc. announced today that it has been named aPlatinum BusinessPartner by Avaya Inc. (NYSE:AV) a leading globalprovider of communications networks and services for businesses.

Salient Networks, Inc. announced today that it has been named aPlatinum BusinessPartner by Avaya Inc. (NYSE:AV) a leading globalprovider of communications networks and services forbusinesses.

The Platinum certification, the highest Avaya offers, is anindustry-recognized designation that indicates Salient Networks hasmet a series of rigorous criteria to ensure superior technicalcompetency and to deliver best-in-class customer service andsupport as measured by an independent survey organization.

Salient Networks sells Avaya communications systems, design andimplementation services to businesses across the United States.

"Avaya's Platinum certification of Salient Networks is atestament to the expertise and dedication our employees offer toour customers," says Mac Clarke, CEO of Salient Networks. "Only aselect few Avaya BusinessPartners are worthy of such a prestigiousaccreditation, which means Salient Networks has proven itself tooffer the highest quality service and support available. Platinumcertification places us among the most qualified and knowledgeablecommunications providers in the industry, and this is a goal thatwe strive for every day at Salient Networks."

The Avaya BusinessPartner certification program has three levelsof distinction — Silver, Gold and Platinum. For Salient Networks toachieve the Platinum rating, the company had to meet specificcustomer service and performance criteria that included:

  • Customer satisfaction ratings of 85 percent orhigher;
  • Certified employees who have completed courses andpassed a rigorous exam to earn the designation "Avaya CertifiedSpecialist." Avaya has one of the industry's leading programs tocertify technical professions in converged voice and data networksand applications, including IP telephony.


Of the 1,100 Avaya BusinessPartners in the U.S. who are eligibleto participate in Avaya's certification program for 2003, 90 haveachieved certification, but only eight — including Salient Networks— have achieved a Platinum designation.

Salient Networks has consistently received top honors fromAvaya, including the 2001 National BusinessPartner of the Yearaward, the 2001 Alti Award for Superior Growth, and a seat on theBusinessPartner Council.

"Salient Networks is a tremendously valued BusinessPartner,"said Susan Bailey, vice president, Americas, Global Accounts,Channels and Alliances, Avaya. "They are committed to thecontinuous development of their support and technical expertise, aswell as the consistent delivery of superior customer service. Thelevel of commitment that our certified BusinessPartners demonstrateis key to our mutual success in all of the market segments weserve."

About Salient Networks
Salient Networks, Inc. is a communication systems integrator andreseller that specializes in the design, implementation, andsupport of strategic, integrated communication solutions. SalientNetworks supports Fortune 1000 as well as small- to medium-sizedenterprise customers in need of converged communications solutionsand applications. The company's solutions include voice and unifiedmessaging, traditional call processing and VoIP, comprehensivenetwork design and implementation, and a suite of other IP-basedcommunications technologies.

With Salient Networks, businesses can expect to get a modern,scalable and cost effective communications infrastructure that letsallows them to work more productively. The company is privatelyheld and headquartered in San Diego, California. To contact SalientNetworks, go to www.salientnetworks.comor call 1-800-434-2577.

About Avaya
Avaya Inc. designs, builds and manages communications networks formore than 1 million businesses worldwide, including 90 percent ofthe FORTUNE 500®. Focused on businesses large to small, Avaya is aworld leader in secure and reliable Internet Protocol (IP)telephony systems and communications software applications andservices.

Driving the convergence of voice and data communications withbusiness applications — and distinguished by comprehensiveworldwide services — Avaya helps customers leverage existing andnew networks to achieve superior business results. For moreinformation visit the Avaya Web site: http://www.avaya.com

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