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Technology Solutions Group Achieves Platinum Certification Statuswith Avaya


Avaya Inc. (NYSE:AV), a leading provider of communications networksand services for businesses, today said it has certified TechnologySolutions Group (TSG) as an Avaya Platinum BusinessPartner.Platinum partners commit to the highest levels of customersatisfaction and certification among Avaya's BusinessPartners.

Avaya Inc. (NYSE:AV), a leading provider of communicationsnetworks and services for businesses, today said it has certifiedTechnology Solutions Group (TSG) as an Avaya PlatinumBusinessPartner. Platinum partners commit to the highest levels ofcustomer satisfaction and certification among Avaya'sBusinessPartners.

The Platinum certification, the highest Avaya offers, is anindustry-recognized designation that indicates TSG has met a seriesof rigorous criteria to ensure superior technical competency and todeliver best-in-class customer service and support as measured byan independent survey organization. TSG sells Avaya communicationssystems, design and implementation services to businesses acrossthe Midwest and in the state of Pennsylvania.

"It is the winning team of professionals at TSG that isresponsible for our achievement of platinum BusinessPartnerstatus," said Paul Hill, principal, Technology Solutions Group."This great honor has been bestowed upon us because of anunwavering commitment to customer satisfaction, an astuteness insolution-based selling methodologies, a yearning for growth intechnical acumen and the latest technologies, a strong work ethic,and a dedication to teaming where Avaya and the customer are viewedas integral parts of the team."

The Avaya BusinessPartner certification program has three levelsof distinction — Silver, Gold and Platinum. For TSG to achieve thePlatinum rating, the company had to meet specific customer serviceand performance criteria that included:

  • Customer satisfaction ratings of 85 percent orhigher.
  • Certified employees who have completed courses andpassed a rigorous exam to earn the designation "Avaya CertifiedSpecialist."

Avaya has one of the industry's leading programs to certifytechnical professions in converged voice and data networks andapplications, including IP telephony. Of the 1,100 AvayaBusinessPartners in the U.S. eligible to participate in Avaya'scertification program, TSG is one of only 14 to have achieved thePlatinum designation.

TSG has consistently received top honors from Avaya, includingthe company's "ALTI" Award for growth in 2001 and 2002; and anaward for a fast start in first year sales excellence.

"TSG is a tremendously valued BusinessPartner," said SusanBailey, vice president, Americas, Global Accounts, Channels andAlliances, Avaya. "They are committed to the continuous developmentof their support and technical expertise, as well as the consistentdelivery of superior customer service. The level of commitment thatour certified BusinessPartners demonstrate is key to our mutualsuccess in all of the market segments we serve."

About Avaya
Avaya Inc. designs, builds and manages communications networks formore than 1 million businesses worldwide, including 90 percent ofthe FORTUNE 500®. Focused on businesses large to small, Avaya is aworld leader in secure and reliable Internet Protocol (IP)telephony systems and communications software applications andservices.

Driving the convergence of voice and data communications withbusiness applications — and distinguished by comprehensiveworldwide services — Avaya helps customers leverage existing andnew networks to achieve superior business results. For moreinformation visit the Avaya Web site:

About Technology Solutions Group
Technology Solutions Group, Inc. (TSG) was founded in 1999, and asan Avaya Diamond Dealer, sells Avaya equipment to the exclusion ofcompetitive telecommunications products. Principals of the firmhave a tenure track with Lucent Technologies and AT&T. TSGserves the telecommunications needs of companies of all sizes, fromthe multi-location, national enterprise to the single-officebusiness. Areas of expertise include converged enterprisesolutions, with an emphasis on IP telephony, contact centers/CRM,and voice technology. Avaya has bestowed Platinum Business Partnerdesignation upon TSG, based upon revenue, technical certificationsand customer satisfaction. TSG is headquartered in Wheaton, Ill.,and operates branch offices in Rockford, Ill., Springfield, Ill.,Omaha, Neb., Waterloo, Iowa, and Pittsburgh, Penn. For moreinformation contact Fran Cesarone, director of marketing, at (630)929-7646, or visit

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