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University of South Florida, One of the Nation's LargestUniversities, Receives Converged Network Upgrade from Avaya

09-16-2003
  • Revamp Readies School for Future Growth and High TechnologyCorridor Efforts

Avaya Inc. (NYSE:AV), a leading global provider of communicationsnetworks and services for businesses, today announced that theUniversity of South Florida has upgraded its communications networkwith the latest in Internet Protocol (IP) telephony solutions. Thenew converged network is enhancing services and loweringoperational costs for university faculty, staff and over 40,000students.

Avaya Inc. (NYSE:AV), a leading global provider ofcommunications networks and services for businesses, todayannounced that the University of South Florida has upgraded itscommunications network with the latest in Internet Protocol (IP)telephony solutions. The new converged network is enhancingservices and lowering operational costs for university faculty,staff and over 40,000 students.

The University of South Florida holds the distinction of beingthe nation's twentieth largest in the country, the twelfth largestresearch university in the nation and the second largest universityin the state of Florida, according to school officials, withseveral regional campuses and other remote sites. With the upgrade,the Tampa Bay-area school extends Avaya MultiVantage™Communications Applications — including telephony, messaging andcontact center applications — to any location, and represents oneof the largest deployments of an IP telephony network at auniversity.

IP telephony provides a collaborative framework that delivers aseamless coexistence of voice and data applications allowing usersto access next generation communications on a converged network.Avaya is number one worldwide and in the U.S. in IP telephony,according to InfoTech.

"The beauty of our upgrade from Avaya is that we did not have toforklift our existing configuration, but just leveraged our currentinvestment while migrating toward a fully converged network that isvery reliable," said Kate Nidasio, director of Telecommunicationsand Customer Service at the university. "The platform upgradedelivered reliability and increased processing power whileenhancing our voice over IP telephony capabilities. We're alsobenefiting from new applications of unified messaging that helpincrease productivity."

The upgrade to a converged voice and data network allowed schoolofficials to reuse nearly 95 percent of its existing networkinfrastructure to support more than 16,000 IP, digital and analogphones, at its Tampa, St. Petersburg, Sarasota-Manatee, Lakelandand Tampa Port Authority campuses. Avaya Global Services provideddesign and implementation services for the new network, includingextensive project management to ensure that the large voice anddata network would perform at optimal levels.

Nidasio said the emergence of IP-based voice response, speechrecognition and voice storage capabilities makes IP telephonyeasier and less expensive for the university to deploy and operate.The network upgrade will support the future growth and technologyefforts of the university.

The university has been at the forefront in contributing to thestate's technology growth and was key in the creation anddevelopment of the Florida High Technology Corridor, from Florida'sEast Coast along Interstate 4 to the Gulf coast. This area hasbecome the state's high-tech leader, encompassing some 60 percentof Florida's high-tech industries.

The new network is powered by Avaya Communication Manager, thecompany's flagship IP telephony software that operates in an open,multi-vendor environment. The Avaya software provides more than 700features and includes advanced communications capabilities such asreliable call routing, conferencing, transfers and a unique set ofmedia encryption, scalability applications and simplified networkadministration tools.

The Avaya Communication Manager allows the university to saveconferencing expenses rather than paying costs to conferenceservice providers. It enables owners of multiple line-appearancephones to use other line appearances to dial out from a meet-mebridge and conference on other participants as necessary, includingthe ability to chain multiple meet-me conferences together.

Several departments within the university will utilize the AvayaExtension to Cellular feature of the Avaya Communication Manager.This mobility solution enables the staff to have business callsthat come into their desk phones migrated directly to theircellular phones, whether they are on or off campus. Universityofficials said this feature will be particularly useful for staffin its athletics department when they are out of the office or onscouting tours and want to be easily reached via one telephonenumber.

Other pisions that are planning to use the feature are theuniversity's alumni association, whose highly mobile workers needto remain in contact with their constituents without having toleave a trail of phone numbers where they "may" be reached. Now,critical business decisions can be discussed and made on-the-spotwith the Avaya Extension to Cellular offering.

The university also expanded its voice messaging system and its10,600 voice mailboxes that are being used in student dormitoriesas well as the rest of the campus. As part of the AvayaMultiVantage™ Communications Applications suite, the university hasnew messaging features such as fax messaging, message manager,voice messaging management and internet messaging via the Web.

The university's contact center, which is utilized for itsmedical clinics, registrar, admissions and financial aid offices,was also upgraded to help improve operational efficiencies andproductivity. Patients and students need dial only one numberinstead of multiple ones in seeking the correct department from thecontact center's prompt.

About Avaya
Avaya Inc. designs, builds and manages communications networks formore than 1 million businesses worldwide, including 90 percent ofthe FORTUNE 500®. Focused on businesses large to small, Avaya is aworld leader in secure and reliable Internet Protocol (IP)telephony systems and communications software applications andservices.

Driving the convergence of voice and data communications withbusiness applications — and distinguished by comprehensiveworldwide services — Avaya helps customers leverage existing andnew networks to achieve superior business results. For moreinformation visit the Avaya Web site: http://www.avaya.com

To view the case study, go to http://www1.avaya.com/enterprise/testimonials/ef-svc2185.pdf.

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