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Voice & Data Networks, Inc. Achieves Platinum CertificationStatus with Avaya

05-15-2003

Voice & Data Networks, Inc. today announced that it has beennamed a Platinum BusinessPartner by Avaya Inc. (NYSE:AV) a leadingglobal provider of communications networks and services forbusinesses.

Voice & Data Networks, Inc. today announced that it has beennamed a Platinum BusinessPartner by Avaya Inc. (NYSE:AV) a leadingglobal provider of communications networks and services forbusinesses.

The Platinum certification, the highest Avaya offers, is anindustry-recognized designation that indicates Voice & DataNetworks, Inc. has met a series of rigorous criteria to ensuresuperior technical competency and to deliver best-in-class customerservice and support as measured by an independent surveyorganization.

Voice & Data Networks, Inc. sells Avaya communicationssystems, design and implementation services to businesses acrossthe USA.

Joseph Hines, CEO for Voice & Data Networks, Inc, said:"Platinum certification speaks directly to the investment we havemade as a company in employing top-quality personnel, support ofongoing training, enhancing customer service experiences, andcontinued expansion of our service offerings. We continually growthis investment in order to pursue our most prized corporatedifferentiator — customer satisfaction."

The Avaya BusinessPartner certification program has three levelsof distinction — Silver, Gold and Platinum. For Voice & DataNetworks, Inc. to achieve the Platinum rating, the company had tomeet specific customer service and performance criteria thatincluded:

  • Customer satisfaction ratings of 85 percent orhigher.
  • Certified employees who have completed courses andpassed a rigorous exam to earn the designation "Avaya CertifiedSpecialist." Avaya has one of the industry's leading programs tocertify technical professions in converged voice and data networksand applications, including IP telephony.


Of the 1,100 Avaya BusinessPartners in the U.S. who are eligibleto participate in Avaya's certification program for 2003, only 14 —including Voice & Data Networks, Inc. — have achieved aPlatinum designation.

Voice & Data Networks, Inc. has consistently received tophonors from Avaya, including the Alti Award for CustomerExcellence.

"Voice & Data Networks, Inc. is a tremendously valuedBusinessPartner," said Susan Bailey, vice president, Americas,Global Accounts, Channels and Alliances, Avaya. "They are committedto the continuous development of their support and technicalexpertise, as well as the consistent delivery of superior customerservice. The level of commitment that our certifiedBusinessPartners demonstrate is key to our mutual success in all ofthe market segments we serve."

About Avaya
Avaya Inc. designs, builds and manages communications networks formore than 1 million businesses worldwide, including 90 percent ofthe FORTUNE 500®. Focused on businesses large to small, Avaya is aworld leader in secure and reliable Internet Protocol (IP)telephony systems and communications software applications andservices.

Driving the convergence of voice and data communications withbusiness applications — and distinguished by comprehensiveworldwide services — Avaya helps customers leverage existing andnew networks to achieve superior business results. For moreinformation visit the Avaya Web site: http://www.avaya.com

About Voice & Data Networks, Inc.
Voice & Data Networks, Inc., based in Edina, Minn., is afully-authorized business partner for Avaya, as well as anauthorized agent for AT&T and Qwest network services. Voice& Data Networks, Inc. designs and installs voice and datanetworks nationwide for business communications systems and is aleader in network convergence. Additional information can be foundat www.voicedata.com or bycalling 1-800-246-7999.

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