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Avaya Appoints Francis Scricco, Group Vice President, Avaya GlobalServices

05-04-2004

Avaya announced it has appointed Francis M. Scricco, group vice president, Avaya Global Services.

Avaya Inc. (NYSE:AV), a leading global provider of communications networks and services for businesses, today announced it has appointed Francis M. Scricco, group vice president, Avaya Global Services. Scricco will lead an organization that consists of more than 7,000 services professionals who deliver end-to-end lifecycle services for voice and data networks, including business communications consulting, network design, implementation, maintenance and managed services.

Most recently, Scricco was president and chief executive officer, Arrow Electronics, one of the world's largest distributors of electronic components and computer products and a leading provider of solutions and services to the technology sector. In his five years with Arrow, he led the transformation of the company from a distributor to a supply chain services provider. This transformation required refining the value proposition, realigning resources, establishing new performance metrics and integrating acquired companies to provide better coverage of all customer segments.

"Fran Scricco brings to Avaya strong strategic and operational expertise coupled with financial acumen," said Donald Peterson, chairman and CEO, Avaya. "His extensive leadership experience in business transformation and services uniquely qualifies him to lead our services pision, a key differentiator for Avaya."

Before joining Arrow, Scricco was president of Fisher Products Group, one of three operating units of Fisher Scientific International. Scricco also held senior positions at Inglis Ltd., the wholly owned Canadian subsidiary of Whirlpool Corporation; Proteon, Inc., a local area networking products company; and the General Electric Company. He began his career at The Boston Consulting Group. He received a B.S. in mechanical engineering from Worcester Polytechnic Institute and an M.B.A. in Marketing from Columbia University.

Avaya Global Services is the U.S. leader in enterprise PBX communications systems maintenance according to industry analyst firm InfoTech. Supported by 23 Network Operations Centers and 13 Technical Centers worldwide, Avaya provides services that help companies design and implement communications networks that support their business needs. It offers one of the industry's most comprehensive portfolios of solutions and services for IP telephony, including Avaya's integrated suite of MultiVantage™ Communications Applications, which encompasses telephony, contact centers, messaging, and unified communication, and Avaya IP Office for small and mid-sized businesses. The pision has expertise in multi-vendor, multi-location and multi-technology networks, offering services that support voice, data, wireless, video and voice over IP communications systems and applications.

About Avaya
Avaya Inc. designs, builds and manages communications networks for more than one million businesses worldwide, including more than 90 percent of the FORTUNE 500®. Focused on businesses large to small, Avaya is a world leader in secure and reliable Internet Protocol (IP) telephony systems and communications software applications and services.

Driving the convergence of voice and data communications with business applications - and distinguished by comprehensive worldwide services - Avaya helps customers leverage existing and new networks to achieve superior business results. For more information visit the Avaya Web site: http://www.avaya.com

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