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Avaya Awarded Contact Centre Supplier of the Year Award 2004 inDublin

11-16-2004

Avaya Inc. (NYSE:AV), a leading global provider of businesscommunications software, systems and services, has been namedContact Centre Supplier of the Year in Ireland.

Avaya Inc. (NYSE:AV), a leading global provider of business communications software, systems and services, has been named Contact Centre Supplier of the Year in Ireland.

The Irish Contact Centre Association made the award to Avaya at its annual awards ceremony in Dublin. The judging panel recognised Avaya's broad and longstanding contribution of communications solutions to the contact centre industry in Ireland, specifically citing the company's innovative nature, its ability to live up to its client's business challenges and its overall reliability. Among the contact centres cited for the award were Bank of Ireland 365, Conduit, HP, IBM, O2 and VHI Healthcare.

Increasingly, Avaya is providing multimedia solutions to contact centres so that the customer can receive customer support by telephone as well as via other media such as e-mail, fax, webchat and text message to suit customer needs.

Commenting on the award, John Sharpe, director of Avaya in Ireland said: "Ireland employs about 40,000 people in over 200 call and contact centres which makes a significant contribution to the economy. Avaya is excited to be recognised for its part in providing this industry with the latest technologies that help businesses deliver increased efficiency, productivity and above all, better customer service."

"Contact centres are increasingly looking for new ways to improve and grow their businesses. Saving time and money while ensuring that employees can provide the best possible service, often in real time using multimedia, is crucial for all contact centres. That is what Avaya strives to do for all of its customers", said Denis Clarke, solutions specialist for Avaya in Ireland who accepted the award.

About Avaya
Avaya Inc. designs, builds and manages communications networks for more than one million businesses worldwide, including over 90 percent of the FORTUNE 500®. Focused on businesses large to small, Avaya is a world leader in secure and reliable Internet Protocol telephony systems and communications software applications and services.

Driving the convergence of voice and data communications with business applications  and distinguished by comprehensive worldwide services  Avaya helps customers leverage existing and new networks to achieve superior business results. For more information visit the Avaya Web site: http://www.avaya.com

Avaya in Ireland
Avaya employs over 110 people in Ireland and offers IP telephony, contact centres, unified communication and services. Customers in Ireland include: American Airlines, Conduit, IBM, Lufthansa, Bank of Ireland 365 and Ulster Bank. Avaya has a number of business partners in Ireland who sell a range of converged communications systems and communications software applications and services. In October 2004, Avaya completed the acquisition of Spectel, a world leader in audio and web conferencing solutions for EUR 87.5million. For more information about Avaya Ireland, visit its Web site at www.avaya.ie or telephone +353 (0)1 204 200.

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