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Avaya Introduces New Communication System That Delivers BigBusiness Capabilities To Small, Medium and Home Offices

  • New IP Office - Small Office Edition available from Avaya certified resellers in EMEA

Avaya has announced the availability of a new communication system that delivers big-business capabilities to small and home offices, and branch offices of industries such as retail, real estate, education, and government.

Avaya Inc. (NYSE:AV), a leading global provider of communications networks and services for businesses, has announced the availability of a new communication system that delivers big-business capabilities to small and home offices, and branch offices of industries such as retail, real estate, education, and government. The Avaya IP Office - Small Office Edition is Avaya's latest offering in its award-winning IP Office family of communications hardware and software for small and medium-sized businesses.

This new solution, which is designed for up to 28 users, provides smaller firms with the types of business features - such as built-in firewall for network security, Internet access, wireless connectivity, advanced messaging capabilities, and three-way calling - that are usually available only with larger, more complex systems. All of these practical, converged voice and data business communications features are encompassed in one compact unit that enables businesses to manage their communications from a laptop or personal computer.

Big business features on a small business budget
The innovative product design of the Avaya IP Office - Small Office Edition allows businesses to use the telephony, data networking or wireless capability to meet their current business needs in telephony, and add features as their needs evolve to include converged voice and data, and IP telephony.

P.Kendall-Torry & Son, specialist retailer of beautiful quality clocks has IP-enabled its six stores with Avaya IP Office - Small Office Edition. In addition, the retailer chose to network the shops' point of sale credit card machines and IP tills to the central accounting office, enabling the company to automatically replenish stock and amend accounts.

"Providing our customers with the best possible service is always at the forefront of our minds," comments Roger Hodgkiss, Marketing Director at P.Kendall-Torry & Son. "Implementing the new system enhances our customer experience, making lost and misdirected calls a thing of the past, and ensures that we always have the right stock at the right time."

Avaya's gold BusinessPartner IP Office Ltd. implemented the system.

"The simplicity, power and affordability of Avaya's IP Office - Small Office Edition is already proving extremely attractive for small to medium businesses looking for an effective communication system," said Mark Collet, principle of IP Office Ltd. "This new product provides smaller firms with the types of business features that are usually available only with larger, more complex systems."

With the new Avaya IP Office - Small Office Edition:

  • A small gift shop can serve its customers better by enabling its employees to forward calls to their mobile phones or home telephones, using the "call priority" and "call forwarding" features that can send specific incoming calls to a designated phone
  • An executive working from a home office can connect the Avaya system into a cable modem, get the same telephony and Internet access functions available at headquarters, and make sure that only business-related calls ring on the business line
  • Insurance agents working in the field can connect to their head office's communication network via public WiFi hot spots or wireless LAN networks installed in their branch offices to file up-to-the- minute reports.

The Avaya IP Office - Small Office Edition brings Avaya's market-leading technologies for large, medium and small enterprise telephony to a broader range of companies. This space-saving solution can sit on or under a desktop, or on a shelf with space dimensions about the size of an A4 ream of paper.

Set-up is accomplished via intuitive management and installation wizard applications, which run on Microsoft® Windows. The solution can also be scaled and customised with traditional or advanced communications applications to meet the specific needs of inpidual businesses. As businesses expand and add employees and phones, they can connect the Avaya IP Office - Small Office Edition with one of the Avaya IP Office systems designed to accommodate up to 360 employees.

"When it comes to communications, small and medium businesses are looking for technology solutions that not only come with a return on investment, but can enable their business to flourish," said Dave Johnson, group vice president for Avaya's small and medium business solutions group. "With the IP Office - Small Office Edition, Avaya is delivering the functions and features that can give home, small and branch offices a key to growth and profitability, at a price that's not out of their reach."

Small, medium businesses expected to continue technology investments to support their operations
Jeremiah Caron, Senior Analyst, Current Analysis, Europe, commented, "We expect small-business demand for relatively sophisticated telephony applications to be very high in the years to come. The requirement for excellent customer service and competitive responsiveness does not diminish with the number of employees; in fact, in many small-business environments the need for top-grade communications capability is quite acute. It's a big opportunity for a company such as Avaya that is obviously investing in SME-orientated technology development."

A firm can use its existing analog, digital, or wireless phones to connect the system by cable modem, digital subscriber line, wireless, or via the standard telephone network.

Avaya IP Office - Small Office Edition has a list price starting at US$1,900. It runs on Avaya's new software release, IP Office 2.0, which is also being released today. The new software also brings new capabilities to the entire IP Office product family that include increased capacity to 360 users and wizard capability for faster and easier installation, adds, moves and changes.

Note to editors:
Earlier this year, Avaya was listed in the leaders quadrant for enterprise telephony vendors in North America by the research and advisory firm Gartner, Inc. The report: Magic Quadrant for North America Enterprise Telephony 2003 is available at: Avaya was also listed as leader in the Magic Quadrant for Corporate Telephony in EMEA, 2003.

About Avaya
Avaya Inc. designs, builds and manages communications networks for more than 1 million businesses worldwide, including 90 percent of the FORTUNE 500®. Focused on businesses large to small, Avaya is a world leader in secure and reliable Internet Protocol (IP) telephony systems and communications software applications and services.

Driving the convergence of voice and data communications with business applications - and distinguished by comprehensive worldwide services - Avaya helps customers leverage existing and new networks to achieve superior business results. For more information visit the Avaya Web site:

About IP Office Ltd.
IP Office Ltd. specialises in the installation, commissioning and maintaining of business communication systems. The portfolio ranges from data cabling to Avaya telephone systems and data products. For more information please visit

About P.Kendall-Torry & Son
P.Kendall-Torry & Son retail fine quality clocks to both the consumer and corporate market. Products range from grandfather clocks to mantle top carriage clocks. For the corporate market the clocks can be handcrafted with company logos or commemorative decoration.

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