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Avaya Labs Australia Awarded Global Responsibility for VoIP Services R&D

  • Australian team responsible for delivering key strategic research

Avaya today announced that Avaya Labs - known as AusLabs in Sydney, now has global responsibility for research and development of Voice Over Internet Protocol (VoIP) Services.

Avaya Inc. (NYSE:AV), a leading global provider of business communications software, systems and services, today announced that Avaya Labs - known as AusLabs in Sydney, now has global responsibility for research and development of Voice Over Internet Protocol (VoIP) Services.

Under the new structure, the Avaya Convergence and Data team based in Denver, Colorado will work with the Australian research and development team in Sydney, under the leadership of Quentin Goldfinch, Director, Avaya Labs Australia.

The Avaya Labs facility in Australia, is already responsible for 33% of all Avaya patent applications globally in 2003.

The newly formed global team will focus specifically on the development of world class Services tools and offers for VoIP networks, including maintenance and managed services such as network assessment, network availability, Quality of Service (QoS) assurance and problem diagnosis.

The new area of VoIP Services research and development extends Auslabs' existing focus, which is the development of implementation tools and serviceability platforms for secure service access.

"The current collaborations between the two groups have transcended geography and time zones to achieve considerable business impact and efficiencies in customer network management," said Goldfinch. "Avaya customers will benefit from the greater emphasis applied to this key strategic area of VoIP Services development."

One of the tools already developed by the AusLabs team is the ExpertNet™ Discovery tool, which is now part of the global product portfolio. It's a software-based tool that provides detailed information on all of the devices on a customer's network, allowing the network to be mapped and any problem areas identified. This information is then used to assess the network and prepare it to properly support IP Telephony and VoIP.

VoIP is a technology that enables the delivery of voice traffic over IP networks. IP Telephony uses VoIP to deliver productivity enhancing applications such as messaging and conferencing, which allow a company's entire workforce to become more mobile, flexible and better able to service its customers.

"Businesses are moving towards VoIP and IP Telephony, however they are often unable to properly assess whether their existing networks are up to the task," said Goldfinch.

"Before VoIP or IP Telephony are deployed, it is crucial to know the configuration of your network across all locations, to firstly assess whether it is IP-ready, and secondly whether any changes in future will affect the QoS and reliability," he said.

The Australian team at AusLabs works closely with the US research and development team providing international R&D perspectives.

"The local team is responsible for over 60 technology patent submissions to date," Goldfinch said. "By combining the unique skills we have in Australia with the very capable team in Denver we will be able to enhance the services and tools that we offer customers as well as develop sophisticated new offerings."

About Avaya
Avaya Inc. designs, builds and manages communications networks for more than one million businesses worldwide, including over 90 percent of the FORTUNE 500®. Focused on businesses large to small, Avaya is a world leader in secure and reliable Internet Protocol (IP) telephony systems and communications software applications and services.

Driving the convergence of voice and data communications with business applications - and distinguished by comprehensive worldwide services - Avaya helps customers leverage existing and new networks to achieve superior business results. For more information visit the Avaya Web site:

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