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Avaya Named as Enterprise Unified Messaging Market Leader inWestern Europe


Avaya announced that according to analyst firm Gartner Dataquest it is the leading provider of enterprise unified messaging systems in Western Europe in 2002, measured by licenses shipped.

Avaya Inc. (NYSE:AV), a leading global provider of communications networks and services for businesses, today announced that according to analyst firm Gartner Dataquest it is the leading provider of enterprise unified messaging systems in Western Europe in 2002, measured by licenses shipped. Avaya also holds the number one position in the Netherlands and the United Kingdom.

According to the Gartner Dataquest report, "Enterprise Messaging Equipment: Western Europe, 2002" by Analyst Isabel Montero*, Avaya captured nearly a third of the unified messaging market for enterprises with 28.7%, shipping 664,217 licenses in total. In the Netherlands, Avaya took close to 37% of the market, with 66,375 licenses sold, while in the United Kingdom, it led by far the market with 55% share, selling 403,317 licenses.

A unified messaging system provides users with a single interface to voicemails, emails and faxes, allowing them to check, store and manage their messages either via the telephone, using text-to-speech technology, or via a PC-based email package. For users, unified messaging brings anytime, anywhere access to messages, so for example if you are expecting an important email from a prospective customer, but are travelling and have no access to a PC, you can listen to your email messages over your mobile phone, and when the message arrives either reply to it with a voicemail or forward it on to a colleague to handle.

"Unified messaging and unified communications solutions enable businesses to enhance their personal and organisational productivity, and ensure that they continue to provide consistent levels of customer service at a time when their workforce is increasingly mobile and less office-based," said Martyn Lambert, Avaya Vice President of Applications, Europe, Middle East and Africa (EMEA). "With the adoption of internet protocol (IP) technology now accelerating, it is becoming easier for our customers to implement such solutions and realise these benefits."

Avaya's portfolio of messaging and unified communication solutions includes:

  • Avaya Modular Messaging, the next generation IP based system offering a flexible architecture and open-standards hardware and software.
  • Avaya Unified Communication Center (UCC), providing seamless access to critical communication tools and business applications. Users can manage messages, personal contacts, tasks and the calendar as well as initiate conference calls via speech access, enabling them to stay productive even when traveling and not logged on to a PC.

About Avaya
Avaya Inc. designs, builds and manages communications networks for more than 1 million businesses worldwide, including 90 percent of the FORTUNE 500®. Focused on businesses large to small, Avaya is a world leader in secure and reliable Internet Protocol (IP) telephony systems and communications software applications and services.

Driving the convergence of voice and data communications with business applications - and distinguished by comprehensive worldwide services - Avaya helps customers leverage existing and new networks to achieve superior business results. For more information visit the Avaya Web site: or

*The full Gartner report, entitled "Gartner Enterprise Messaging Equipment: Western Europe, 2002," published 1 December 2003, covers enterprise messaging equipment, traditional voicemail and unified messaging for Western Europe as a whole and for key European countries. For more information or to purchase a copy of the report, please go to

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