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Avaya Small-to-Medium IP Telephony Solutions Named "Best in Test"in

  • Avaya's IP Security Capabilities and Feature Functionality Outrank All Vendor Solutions Serving Less than 1,000 Stations

Avaya announced that its Internet protocol (IP) telephony solutions ranked "Best-in-Test" among small-to-medium IP-PBXs in a February article in

Avaya (NYSE:AV), a leading global provider of communications networks and services for businesses, today announced that its Internet protocol (IP) telephony solutions ranked "Best-in-Test" among small-to-medium IP-PBXs in a February article in Business Communications Review (BCR) magazine, an industry-leading publication for enterprise telecommunications and network managers and information technology professionals.

The evaluation was conducted for BCR by Miercom, an independent product test center. The Avaya solutions tested were the S8300 Media Server and G700 Media Gateway, part of Avaya's portfolio of converged solutions serving small- and medium-sized businesses, and distributed locations of large enterprises. These systems were measured against five competing IP-PBX systems that support between 100 and 999 lines. Avaya Communication Manager, the company's flagship IP telephony software, powers all of Avaya's converged products.

Miercom ranked each company's solutions on six separate criteria categories: architecture, endpoints, management and administration, features, security and performance. Avaya performed strongly in all categories, and outperformed all competitors in both the security and features categories. Avaya placed second in the areas of architecture, endpoints and management/administration.

"Avaya's IP telephony solutions should be considered by any business that is looking to use communications to improve its performance," said Ed Mier, president of Miercom. "In addition to delivering advanced features that enhance productivity and mobility, Avaya leads the market when it comes to offering the most comprehensive security solution for IP telephony of the systems we've examined. Security is a critical element of any IP implementation, helping businesses defend their networks and protect sensitive information."

The security features of Avaya Communication Manager and supporting systems led Avaya to its first place ranking by Miercom in the security category, and contributed to its "Best in Test" status. The authors noted that Avaya encrypts IP voice streams and temporarily locks accounts after too many failed attempts to log on. The company also provides three levels of administrative access so that each person logging into the system can be restricted from performing certain commands.

In ranking Avaya first for its advanced IP telephony features, Miercom called Avaya's 4630 IP Screenphone "a standout." In particular, the article cited the phone's color touch-screen, 120 speed dials, screen lock for security and smart dialing feature that eliminates the need to add prefixes such as "1" or "9." The study also noted the usefulness of Avaya's Extension-to-Cellular capability, which allows users to route calls from their desk phone to their cell phone and stay in touch when away from the office.

"This BCR 'Best in Test' reiterates Avaya's strength in IP telephony across many categories, including leadership in two areas of utmost importance to enterprises of all sizes - security and productivity-enhancing features," said Micky Tsui, vice president and general manager, Communications Systems pision, Avaya. "When small or medium-sized enterprises choose Avaya's IP telephony solutions - either through a migration of their existing network or a completely new installation - they gain access to all of the same IP telephony benefits that Avaya delivers to much larger enterprises."

In December, Avaya introduced a number of new IP telephony products for small- to medium-sized businesses, including a new G350 Media Gateway for small branch offices and a new Avaya G650 Media Gateway and Avaya S8500 Media Server for mid-sized companies.

When Miercom tested system architecture for small and medium IP PBXs, Avaya's S8300 Media Server won points for supporting a local survivable processor and for integrating the G700 gateway into its chassis - eliminating the need for separate hardware. The authors characterize the Avaya Installation Wizard as "an especially useful application that facilitates a straightforward, intuitive installation process," with embedded online to address administrator questions. In the performance category, Avaya won points for a 100 percent call completion rate - even when the volume of test calls was doubled.

For more information on Avaya IP Telephony Solutions, visit:

About Avaya
Avaya Inc. designs, builds and manages communications networks for more than 1 million businesses worldwide, including 90 percent of the FORTUNE 500®. Focused on businesses large to small, Avaya is a world leader in secure and reliable Internet Protocol (IP) telephony systems and communications software applications and services.

Driving the convergence of voice and data communications with business applications - and distinguished by comprehensive worldwide services - Avaya helps customers leverage existing and new networks to achieve superior business results. For more information visit the Avaya Web site:

About Miercom
Miercom, founded in 1988, is an independent networking consultancy and product test center located in Princeton Junction, N.J. The company pioneered the comparative assessment of networking hardware and software, having developed methodologies for testing products from ATM switches to voice-over-IP equipment. Miercom is the Business Communications Review preferred lab for "Best-in-Test" reviews, and is a proud member of the Network World Test Alliance. Miercom is the undisputed leader in the independent networking validation industry, and sets the standard for credible, competent, unbiased, and realistic testing. Additional information on Miercom's business continuance services and custom private testing services can be found at

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