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Avaya and Ingram Micro China Working Together To Tackle Local Small and Medium Business Market

  • Ingram will resell the full product line of Avaya IP Office in China; The two companies will join efforts in marketing, training and services to serve China's SMB customers

Avaya and Ingram Micro China Ltd. have started a business collaboration to bring world leading Internet Protocol Telephony solutions to China's small and medium businesses.

Avaya Inc. (NYSE:AV), a leading global provider of business communications software, systems and services, and Ingram Micro China Ltd. have started a business collaboration to bring world leading Internet Protocol Telephony solutions to China's small and medium businesses. Ingram Micro China will resell the full product line of Avaya IP Office solutions in China, and the companies will participate in joint marketing and customer services.

IP Office, an "all-in-one" office communication solution that brings together voice, data and communications applications, is a flagship product of Avaya for small and medium businesses (SMB) as well as branch offices of larger enterprises. Ingram Micro Inc. is the world's largest technology distributor with an extended distribution and service network in China. The cooperation between the two will accelerate deployment of voice/data converged networks among China's SMB customers.

"Avaya understands the unique needs of small and medium businesses and provides cost effective IP Telephony solutions that help them streamline communications and nourish customer relationships," said Hua Li, Country General Manager, Small and Medium Business Solutions Group, China. "We attach great importance to the burgeoning small and medium business market in China. Ingram China has a robust distribution network, industry leading service infrastructure and unique business model that will help us bring IP Office closer to our China customers. Together, we will be able to provide comprehensive solutions and services to them."

IP telephony is software-based technology that uses Voice over the Internet Protocol (VoIP) to transmit voice as data over a computer network. Businesses are adopting this rapidly emerging technology - which includes features such as call forwarding, conferencing, voice messaging and other applications - to enhance the capability of their communication network and reduce costs.

Avaya and Ingram Micro China will work together in the areas of marketing, channel, training and services. Ingram Micro will resell the full portfolio of Avaya IP Office solutions, including IP Office - Small Office Edition, IP Office 403, IP Office 406 and IP Office 412.

Avaya IP Office provides the sophistication of big business voice and data communications at an affordable price. IP Office is easy to install and easy to manage with a unified operation interface in Chinese. The system can also be easily expanded as a business grows.

Mr. Zhang Fan, General Manager of Ingram Micro China, said: "This is the first time for Ingram China to resell products related to voice communication. Ingram Micro China is very interested in the fast developing IP telephony market. The decision to enter this market is based on our confidence in the market potential and our understanding of China's small and medium businesses. We are very glad to cooperate with Avaya, which is one of the world's leaders in this area. I am confident about the future of this cooperation."

About Ingram Micro Inc.
As a vital link in the technology value chain, Ingram Micro creates sales and profitability opportunities for vendors and resellers through unique marketing programs, outsourced logistics services, technical support, financial services, and product aggregation and distribution. The company serves 100 countries and is the only global IT distributor with operations in Asia. Visit

About Avaya
Avaya Inc. designs, builds and manages communications networks for more than one million businesses worldwide, including over 90 percent of the FORTUNE 500®. Focused on businesses large to small, Avaya is a world leader in secure and reliable Internet Protocol (IP) telephony systems and communications software applications and services.

Driving the convergence of voice and data communications with business applications - and distinguished by comprehensive worldwide services - Avaya helps customers leverage existing and new networks to achieve superior business results. For more information visit the Avaya Web site: or

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