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Bank of Ireland 365 Signs Deal with Avaya for Secure Communication Services


Avaya announced that Bank of Ireland 365 (the bank's direct banking business) has engaged it in the provision of a security assessment and on-going services.

Avaya Inc. (NYSE:AV), a leading global provider of business communications software, systems and services, today announced that Bank of Ireland 365 (the bank's direct banking business) has engaged it in the provision of a security assessment and on-going services. Avaya is helping the bank to meet the highest levels of network security and compliance with security standards. Bank of Ireland 365 plans to use Avaya's secure communication services on an on-going basis to protect customers and the business against potential security breaches such as voice hacking.

Last year 44 per cent of all European enterprises experienced at least one malicious security breach, the most common causes being viruses and hacking of unsecured networks. According to The Yankee Group the cost of a security breach is highest in the banking community with the average cost being £2,218,000/ 1,750,000.

Bank of Ireland 365 provides more than half a million customers with banking services via web, phone, ATMs and self service devices in branches, offering 24-hour personal banking, 365 days a year. The business is committed to reviewing and continually improving secure communication standards to protect its customers' transactions via phone - of which there are over 13 million each year. With this aim, the bank engaged Avaya to conduct a security assessment to identify and reduce the risk of its telephony network being hacked. Also, Avaya is to help the bank exceed industry best practice and its own rigorous internal security standards.

Avaya carried out an independent security audit on the bank's telephony system in the second half of 2003. Following the audit, Avaya's Global Services business designed and implemented new measures to further improve Bank of Ireland 365's IVR security. The work was undertaken over a two week period, combining on-site and remote engineers working to ensure the security of telephony hardware and software.

David Sheehan, operations manager at Bank of Ireland 365 said, "The work that Avaya has implemented ensures our customers get a fast and most importantly, a secure service when using Bank of Ireland 365's phone banking service. The security audit is improving the Bank's awareness of network security - we have already noticed how security processes and practices have improved."

John Sharpe, director for Avaya in Ireland said, "As communications technology continues to move towards converged networks, the security of an company's voice network becomes as important as securing data devices and applications. This is especially true for financial institutions such as Bank of Ireland 365 whose reputation amongst customers would suffer should a security breach occur."

In addition to Avaya's secure communication services, Bank of Ireland 365 use the following Avaya systems at its Dublin headquarters and Kilkenny location: Avaya Definity® Server; Avaya Computer Telephony; Avaya Interactive Voice Response (IVR) from the Customer Interaction Suite and INTUITY™ AUDIX® Multimedia Messaging; and on-going services 24 hours per day, seven days per week (maintenance and remote systems monitoring with Avaya EXPERTNet™.

In the future, Bank of Ireland 365 plans to migrate to Avaya IP telephony at its Dublin and Kilkenny locations to enhance communication and provide greater flexibility to support its business.

Notes To Editors: Photography available on request.

About Avaya
Avaya Inc. designs, builds and manages communications networks for more than one million businesses worldwide, including over 90 percent of the FORTUNE 500®. Focused on businesses large to small, Avaya is a world leader in secure and reliable Internet Protocol (IP) telephony systems and communications software applications and services.

Driving the convergence of voice and data communications with business applications - and distinguished by comprehensive worldwide services - Avaya helps customers leverage existing and new networks to achieve superior business results. For more information visit the Avaya Web site:

Avaya in the UK & Ireland
Avaya employs over 770 people at eight locations in the UK and Ireland and offers: IP telephony and converged communication networks; contact centres; messaging; and services. Customers include: UK: Ernst & Young; BUPA International; 118118; npower; Ireland: American Airlines; PepsiCo; HP, Conduit, IBM, Lufthansa, Bank of Ireland (Bank of Ireland 365) and Ulster Bank. Also, Avaya has a number of business partners in Ireland who sell a range of converged communication networks, applications and services. For more information about:


About Bank of Ireland 365
Bank of Ireland 365 phone was launched in May 1996, as Ireland's first telephone banking service, offering 24 hour personal banking, 365 days a year. Today, 365 provides integrated direct services to customers via phone, online, ATMs and self-service devices in branches. Expanding rapidly since its launch, 365 has over half a million active telephone customers, and will handle in excess of 13 million calls this year.

Visit Bank of Ireland 365 at

All trademarks identified by the ® or ™ are registered trademarks or trademarks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners.

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