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Consultedge Achieves Platinum Certification Status with Avaya

12-02-2004
  • Customer satisfaction, technical specialists expertise inconvergence, are key to attaining certification; providing IPtelephony solution to customers such as The ASPCA.

Consultedge, Inc. announced today that it has been named a PlatinumBusinessPartner by Avaya Inc. (NYSE:AV) a leading global providerof communications networks and services for businesses.

Consultedge, Inc. announced today that it has been named a Platinum BusinessPartner by Avaya Inc. (NYSE:AV) a leading global provider of communications networks and services for businesses.

The Platinum certification, the highest Avaya offers, is an industry-recognized designation that indicates Consultedge has met a series of rigorous criteria to ensure superior technical competency and to deliver best-in-class customer service and support as measured by an independent survey organization.

Consultedge sells Avaya communications systems, design and implementation services to businesses across the New York, New Jersey, North Carolina, South Carolina, and California regions.

One of the customers Consultedge is helping is The ASPCA (The American Society for the Prevention of Cruelty to Animals), which has recently installed an Avaya S8700 Media Server at its Manhattan headquarters, and an Avaya S8300 Media Server at an additional site in Manhattan and at offices in the borough of Queens, New York. With an IP network in place for communication between the sites, the Association has reduced communication costs. The network can be managed and configured from a central location, eliminating on-site visits to administer the system.

"With the expertise and professionalism of the Consultedge team, we have exceeded our goals in implementing a solution that not only drives down communications costs between our three main sites but that has also allowed us to centralize management of our systems," said John Giantelli, senior director, Information Technology, The ASPCA.

The Avaya BusinessPartner certification program has three levels of distinction  Silver, Gold and Platinum. For Consultedge to achieve the Platinum rating, the company had to meet specific customer service and performance criteria that included:

  • Customer satisfaction ratings of 85 percent or higher.
  • Certified employees who have completed courses and passed a rigorous exam to earn the designation "Avaya Certified Specialist." Avaya has one of the industry's leading programs to certify technical professions in converged voice and data networks and applications, including IP telephony.

"Avaya's certification program is an avenue that allows us to clearly state our commitment to our current and future clients," said Neal Stanton, President and Chief Executive Officer, Consultedge. "We have continually invested in hiring, training and retaining only the best and brightest personnel to ensure that we meet our clienteles loftiest of expectations." We are committed to providing only the best and we are thankful that Avaya considers us amongst their best."

Consultedge has consistently received top honors from Avaya, including the 2003 Alti Award recognizing Consultedge as Avaya's Business Partner of the Year, and Avaya Services Partner of the Year for 2003.

"Avaya's strategy with its BusinessPartner program is to ensure that customers have a consistent, quality experience, whether they buy direct from Avaya or indirect through a partner like Consultedge," said Todd Meister, vice president, North America Channels, Avaya. "Through its commitment to certification, Consultedge has proved its tremendous value both to Avaya and its customers  commitment to the continuous development of their support and technical expertise and to the consistent delivery of superior customer service."

About Consultedge
Consultedge is a premier communications integration organization specializing in the convergence of voice and data systems. In 2003, Consultedge was named Avaya "Business Partner of the Year", based on explosive sales growth and high-caliber customer service. Consultedge's consultative approach provides an advantage when guiding enterprise customers with strategy, design, implementation and maintenance of their communication systems. Consultedge not only delivers traditional communication solutions but also offers industry-leading expertise in today's intricate applications such as Voice-Over-IP (VoIP), Customer Relationship Management (CRM), Unified Messaging, Facilities Optimization and Provisioning, and Procurement Logistics. For further information visit us at www.consultedge.com.

About Avaya
Avaya Inc. designs, builds and manages communications networks for more than one million businesses worldwide, including over 90 percent of the FORTUNE 500®. Focused on businesses large to small, Avaya is a world leader in secure and reliable Internet Protocol telephony systems and communications software applications and services.

Driving the convergence of voice and data communications with business applications  and distinguished by comprehensive worldwide services  Avaya helps customers leverage existing and new networks to achieve superior business results. For more information visit the Avaya Web site: http://www.avaya.com

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